Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more
Company replied
My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more
Company replied
Company details
Written by the company
Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.
Contact info
Level 9, 333 Kent Street, 2000, Sydney, Australia
- 1300992007
- contact@wisr.com.au
- wisr.com.au
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy easy.
My broker assisted me in gaing the finance we required. It was super easy and smooth all the way. Final approval was done and the money was in the bank in a couple of hours.
Thank you.
February 14, 2025
Reply from Wisr Finance
Thanks, Colleen. Great to hear we made it easy for you.
Reply from Wisr Finance
Thanks, Jacob. Great to hear we made it easy for you.
Quick prompt and efficient service from…
Quick prompt and efficient service from all WISR staff
February 14, 2025
Reply from Wisr Finance
Thanks for your feedback Maria. It's great to hear about your fast and easy experience.
Support person: Hailey
From the start, Hailey was outstanding with her support and efficiency. She’s understanding and very friendly.
February 7, 2025
Reply from Wisr Finance
Wow, we love to hear this feedback. Thanks for sharing your experience.
It took way to long and I was…
It took way to long and I was discriminated because of me being a pensioner. Even so my income is higher then many workers.
February 3, 2025
Reply from Wisr Finance
Hi Frank,
Thanks for taking the time to provide your review and sorry to hear we didn't nail the experience this time. We've passed this feedback onto the relevant teams. It's only through feedback like yours can we continue to improve what we do – and we're passionate about that.
Warm regards,
Team Wisr
Service was fast and keept in contact…
Service was fast and keept in contact to follow up though out the process.
February 4, 2025
Reply from Wisr Finance
Awesome, great to hear it Jo.
Great help at a time of financial crisis
Wisr helped me refinance and now I pay half of my original repayments! They were very fast with an approval and pay-outs.
January 27, 2025
Reply from Wisr Finance
Thanks for the wonderful feedback, Sharon. All the best.
Prompt
Prompt no nonsense service without the too and wrong from the big three. Competitive rates.
January 31, 2025
Reply from Wisr Finance
Thanks for the review, Gary.
Excellent ....
Excellent ....
From my end wisr has been so far so easy to communicate with ... I just can't fault it...
January 31, 2025
Reply from Wisr Finance
Thanks, Andrew. Great to hear we made it easy for you.
It was a simple process
It was a simple process. I had an issue with sharing bank statements so I called the team who were very helpful. Second time borrowing with Wisr Finance and would recommend anyone to use.
January 6, 2025
Reply from Wisr Finance
Nice one, Michael! Thanks for sharing you experience.
Incredibly fast and low effort
I was very surprised to find the whole process only took a day or two. The process was fully digital as well, and very simple. Well done Wisr for delivering on an excellent service! I wouldn't bother going to any other credit provider going forward these guys have nailed it
January 20, 2025
Reply from Wisr Finance
Wow, we love to hear this feedback. Thanks for sharing your experience, Rich.
Reply from Wisr Finance
Thanks Simon!
Reply from Wisr Finance
Awesome, great to hear it Kevin.
The entire process was stress free and…
The entire process was stress free and staff were lovely to deal with.
January 18, 2025
Reply from Wisr Finance
Thanks for the review, Gordon.
Easy to deal with and very prompt with loan approval
Helpful easy to deal with and very professional
January 15, 2025
Reply from Wisr Finance
Thanks, Ben. Great to hear we made it easy for you.
Service
Service, communication over the phone and email information kept me informed of what needed to be accomplished to purchase my vehicle. Thanks
Regards Millie
January 2, 2025
Reply from Wisr Finance
Wow, we love to hear this feedback. Thanks for sharing your experience, Millie.
Reply from Wisr Finance
Thanks for the review, Don.
I got a good interest rate on my loan
I got a good interest rate on my loan, and no early pay out fee.
Settled within 24 hours, all done online.
January 7, 2025
Reply from Wisr Finance
Very happy to hear this, Gregory. Thanks for sharing.
It was made easy with no problems very…
It was made easy with no problems very grateful and appreciative the whole experience was smooth and the staff were very helpful and easy to talk too.
January 3, 2025
Reply from Wisr Finance
Thanks, Daniel. Great to hear about your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.