Wisr Finance Reviews 1,689

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, easy, and stress-free, often highlighting the efficiency of the loan approval and settlement processes. Many people also commend the staff for their helpfulness, professionalism, and responsiveness, noting that they felt supported and valued throughout their interactions. However, some customers also noted issues with customer service, mentioning slow response times or a lack of follow-up after the initial lending process. A few other people felt that the information requested was excessive or that the verification process was overly complicated and time-consuming, leading to frustration and delays.

What people talk about most

Service

Clients share positive opinions on service, particularly praising the quick and easy loan application... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers had positive experiences with response times. Many reviewers highlight the quick and prompt... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely professional

Extremely professional! great steam line system from start to settlement, able to upload documents within the system. very grateful to Wisr Finance allowing me to refinance debt

April 1, 2025
Unprompted review
Wisr Finance logo

Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, George!

Rated 5 out of 5 stars

Absolutely incredible team to work…

Absolutely incredible team to work with!! From the start with Lendlab, to the end with Wisr. Fast, very friendly and super easy to deal with! Definitely highly recommended!!

March 26, 2025
Wisr Finance logo

Reply from Wisr Finance

Thanks for sharing your review and experience with Wisr.

Rated 4 out of 5 stars

Professional

They were professional, active to complete all required & patient with my self due to work commitments

March 9, 2025
Wisr Finance logo

Reply from Wisr Finance

Thanks for sharing your review and experience with Wisr.

Rated 5 out of 5 stars

Awesome lender

Awesome lender , the ease of application can’t be beaten . My second loan with WISR and won’t be my last

March 6, 2025
Wisr Finance logo

Reply from Wisr Finance

Very happy to hear this, Richard. Thanks for sharing.

Rated 1 out of 5 stars

Terrible they are not helpful and their…

Terrible they are not helpful and their rates are terrible compared to the rest of the market

March 11, 2025
Unprompted review
Wisr Finance logo

Reply from Wisr Finance

Hi Anthony,

Thank you for the feedback. We'd love to understand more about your experience, it's only through feedback like yours can we continue to improve what we do – and we're passionate about that. If you'd like to discuss this further please get in touch on 1300 992 007 or email us at contact@wisr.com.au

Rated 4 out of 5 stars

Great to deal with

Great to deal with, fast service and love the app which helps you see how much of your loan is left as well as making it easy to make extra payments.

February 28, 2025
Wisr Finance logo

Reply from Wisr Finance

So glad to hear you're making the most of Wisr App! Thanks Andrew.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look