Wisr Finance Reviews 1,689

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, easy, and stress-free, often highlighting the efficiency of the loan approval and settlement processes. Many people also commend the staff for their helpfulness, professionalism, and responsiveness, noting that they felt supported and valued throughout their interactions. However, some customers also noted issues with customer service, mentioning slow response times or a lack of follow-up after the initial lending process. A few other people felt that the information requested was excessive or that the verification process was overly complicated and time-consuming, leading to frustration and delays.

What people talk about most

Service

Clients share positive opinions on service, particularly praising the quick and easy loan application... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers had positive experiences with response times. Many reviewers highlight the quick and prompt... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, efficient and easy process

November 13, 2025
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Reply from Wisr Finance

Thanks for your feedback natalie. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Online and prompt

Online and prompt. Impresssed by the online certification and signing process

November 9, 2025
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Reply from Wisr Finance

Thanks for the wonderful feedback, Rod. All the best.

Rated 5 out of 5 stars

Excellent experience very helpful and…

Excellent experience very helpful and professional staff and service vary Happy customer,Thank you Wisr

November 3, 2025
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Reply from Wisr Finance

Thanks for your review, Raymond. Great to hear about your experience with our team. They love helping.

Rated 4 out of 5 stars

Overall a good process

Overall a good process. I went through a broker so it was easier but ended up quite lengthy, made by the banks and their slow response to requests.

October 28, 2025
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Reply from Wisr Finance

Thanks for your review Trang!

Rated 5 out of 5 stars

Quick and easy process

Funds were released within 48hrs of application allowing us to secure the purchase of our Caravan. Would recommend Wisr as a finance company.

October 16, 2025
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Reply from Wisr Finance

Very happy to hear this, David. Thanks for sharing.

Rated 1 out of 5 stars

I signed a loan contract for monthly…

I signed a loan contract for monthly repayments with the broker from horizon finance, and the wisr team set it up as a weekly repayment plan which has wisr violating there own contract. Wisr have not got back to.me or my broker if the matter is fixed. I changed in the wisr portal on advise from horizon. But this is a extremely poor effort from wisr and I will be recommending to people asking me that they don't use wisr

October 20, 2025
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Reply from Wisr Finance

Hi Scott,

Thank you for providing this feedback.

Customer experience is very important to us and we've noted your feedback. Once again, thank you for taking the time to provide your review.

Warm regards,
Team Wisr

Rated 5 out of 5 stars

Straight forward

Straight forward, easy platform for uploading documents, clear communication throughout the application and settlement process.

October 21, 2025
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Reply from Wisr Finance

Awesome, great to hear it.

Rated 5 out of 5 stars

From time of applying for the loan to…

From time of applying for the loan to being approved in a matter of a couple of days, was absolutely fantastic, would recommend you guys to other people.

October 10, 2025
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Reply from Wisr Finance

Thanks for your feedback Christopher. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Wisr made the pGreat experience financing my new carrocess of getting…

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way through, and I really like how transparent and straightforward the process was. Highly recommend!

October 16, 2025
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Reply from Wisr Finance

Thanks, Codie. Great to hear we made it easy for you.

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