I wanted to express my gratitude and appreciation for the Agency team on supporting me when my bottle top was no longer working. I was so taken a back when you sent a new bottle I was almost in te... See more
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The agent helped me resolve my issue. Sammy was clear, communicative, transparent, and very helpful. I felt immediately at ease and taken care of by them. This was so much better than the initia... See more
I’ve been with Agency for 5 years and their sister company Curology for several years before transferring. I loved the product and never had any complaints. My skin looks great so imagine how disappoi... See more
Company replied
I find that the products have helped my skin in terms of firmness, healthy skin and wrinkles. I appreciate being able to get prescription medication on line. The care the Doctor uses to review my faci... See more
Company details
Written by the company
Your Agency formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to target your anti-aging needs. No drugstore product is this customized. Agency uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Agency products are made in the USA, vegan, and leaping bunny certified.
Contact info
United States
- withagency.com
4.0
Great
167 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy text message system
Easy text message system. Don’t have to wait for a chat
Great customer service, polite and solved my issue immediately.
December 29, 2023
Unprompted review
I am very pleased with the Agency line…
I am very pleased with the Agency line of facial care products. I have been using them for a couple of months and my skin never looked better! My brown spots have gone away!
December 28, 2023
Unprompted review
They’ve always gotten back to me in a…
They’ve always gotten back to me in a timely manner and are extremely helpful when I’ve reached out with a mistake I made! I trust this company completely, knowing they will do anything they can to help me. They’re just awesome, and friendly! I’ll be sticking with them because I know someone is always there to help.
December 27, 2023
Unprompted review
Listened to my concerns and held off on…
Listened to my concerns and held off on shipping the program
December 26, 2023
Unprompted review
Agency is so accommodating !
I had not used all my product and didn’t need my refill as fast. Not sure how I was so sparing with formulas, since my results were awesome. AGENCY was so helpful and suspended my next shipment for 3 months !
December 20, 2023
Unprompted review
I had a terrible experience with the… product and customer service
I had a terrible experience with the Future Formula product and their customer service. I was on it for several months, and although I was breaking out worse than ever, they told me to continue using it. I finally went to a real dermatologist, and she said that they are likely using poorly compounded ingredients that may cause more issues than they solve. I had been on high concentration tretinoin before with no issues.
If you do try them and don't see results in a couple of months, learn from my mistake and stop treatment immediately.
December 1, 2023
Unprompted review
Reply from Agency by Curology
Thank you so much for taking the time to leave your feedback. If there's anything specific you think we could do to improve your experience, please feel free to share your thoughts. We're committed to providing the best service possible and appreciate your insights. Thank you for being a part of the Agency community!
Dark spots clearing
The product has a lot of ingredients to improve my skin and after a couple uses I do see a difference.
December 17, 2023
Unprompted review
The attention is given to every single customer, that is very unique, just as we all are!
I have decided to try this product reading about online, and after I find out that they will ask so many personal questions about the skin type and especially the medical issues and medications every individual might take for different medical reasons! Thank you take those first pictures!
After forst application of formula made special for me, I seen a change! My face was so happy, it was getting rid of the dead skin cells like I was not washing my face for months! I use also make up for a long time, to cover up, and my skin was clogged, and I have large pores...I can say that after 1week I could see a clear face,I am amazed and grateful and honestly in 25 years of always covering with expensive make up products only, and thousands and thousands of dollars I won't use make up ! Ma face looks good, clean and it feels great! The price is also so great and it makes the formula accessible to everyone!
Congratulations team! You guys are amazing and number one! I love you all,❤️ and I wish you Merry Christmas 🎅 and happy holidays!!!
October 1, 2023
Unprompted review
Great product & great customer service!
December 12, 2023
Unprompted review
My shipment is lost
My shipment is lost. I contacted customer service and they are sending a replacement immediately. Response was fast and efficient. Impressed with the customer service so far!
December 13, 2023
Unprompted review
Customer service went above and beyond…
Customer service went above and beyond to help me. Between having an amazing product and customer, I will definitely be a returning customer
December 11, 2023
Unprompted review
Great customer service and great…
Great customer service and great products.
December 6, 2023
Unprompted review
They were so understanding and…
Great company. The treatment plan is adjustable and the customer service is so understanding and responded quickly! Thank you so much.
December 5, 2023
Unprompted review
She was very helpful and pleasant
December 4, 2023
Unprompted review
Great company
They've been nothing, but great so far. The product seems to be working and I really appreciate their customer service.
December 4, 2023
Unprompted review
Great results
I have really enjoyed using this product. It started out as agency by Skin Care now it looks like it’s with chirology, but the product is amazing. I love it I’ve seen good results and when I’ve been billed too soon, they’ve accommodated me in so many ways and I appreciate that. Not to mention the fact that, they work with me on changing dates, so I really love their service and their product can’t say enough about it. I’ve had great results.
November 27, 2023
Unprompted review
Unable to access the product
I liked the product for the most part. The issue I have is that the moisturizer container was defective and I am not able to get the product out of the container. I notified customer service and never received a response.
November 22, 2023
Unprompted review
Reply from Agency by Curology
Hi there! I am so sorry to hear that your container was not working as it should. Please make sure you are contacting the Agency Success Team by SMS at (415)-549-9548 or by emailing hello@withagency.com. We will be more than happy to help you right away!
The company responded extremely quickly…
The company responded extremely quickly I wasn’t expecting that. They resolved my issue in a manner that made me feel valued and they built so much rapport with me. I will definitely be using their service and telling all of my family and friends about them. They are amazing. You just have to communicate with them and they will do their best to help. 10 stars. They value their clients business and it shows. Thank you.
November 20, 2023
Unprompted review
Awesome services & Awesome products
November 20, 2023
Unprompted review
They responded quickly and very…
They responded quickly and very attentive to my needs. Thank you
November 20, 2023
Unprompted review
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