I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to set up and great customer…
Easy to set up and great customer service in case you do have any issues!
June 11, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We're delighted to hear that you found the process smooth and seamless, and that our team was able to provide you with the support you deserve. Please don't hesitate to reach out if you ever need anything; we're always here for you!
Elara is a GREAT tele-health company…
Elara is a GREAT tele-health company with forward thinking customer service reps and quality 503A pharmacy partners. They genuinely care about their customers and affiliates, providing support, transparency, and a positive overall experience. One thing they do particularly well is make wellness care accessible while maintaining a strong focus on customer satisfaction. Thank you, Elara! 😊
June 4, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words and thoughtful feedback!
We’re truly grateful to hear that you’ve had such a positive experience with Elara. Our team and pharmacy partners work hard to provide accessible, transparent, and supportive care, so it means a lot to know that this came through in your experience.
We appreciate your support and trust in us, and we’re always here if you need anything along your wellness journey!
My shipment showed up hot and open
My shipment showed up hot and open. Elara quickly assisted and is sending a replacement to me. Thank you for your help during this stressful time!
June 2, 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience with us! We're truly sorry for the trouble you faced with your initial shipment, but we're delighted to hear that the issue was resolved quickly and to your satisfaction.
We sincerely appreciate your patience and understanding! Please don't hesitate to reach out if there's ever anything we can do to further support you; we're always here to help!
Always friendly and knowledgeable
Always friendly and knowledgeable. Always ready to help.
June 1, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We're so glad to hear that our team was able to provide you with the helpful support you deserve. Please don't hesitate to reach out if you ever need anything at all; we're all here for you!
Reply from Elara
Thank you so much for your kind words! We're delighted to hear that our support team was able to provide prompt and helpful assistance. It means a lot to us to be part of your journey, and we're grateful for the opportunity to support you along the way!
Customer Service
Excellent CS from Vanessa. She even did a follow up call to make certain i understood what to expect.
June 1, 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re so glad to hear that Vanessa was able to support you thoroughly, and we’ll be sure to share your kind words with her.
We're truly grateful for the opportunity to support you on your journey. Please don’t hesitate to reach out if there’s ever anything you need; we’re always here for you!
Highly recommended!
I had started the glp-1 shots 5 months ago. I had an issue with one order and it was taken care of promptly, above and beyond expectations. Thank you! And the shots are working wonderfully!! I haven't been this weight in over 30 years. Still more work to do but feeling great!
May 26, 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience! We’re so glad to hear that the issue you encountered was resolved smoothly, and we truly appreciate your patience throughout the process.
Congratulations on your weight loss progress! We’re so proud of your consistency and dedication, and we’re incredibly grateful for the opportunity to support you along the way. We’re all cheering you on!
Very professional and helpful.
May 27, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re so glad to hear that you’ve been happy with your experience with us.
Please don’t hesitate to reach out if there’s ever anything we can do to further support you; we’re here for you every step of the way!
Choosing Elara for my weight loss…
Choosing Elara for my weight loss journey has been one of the best decisions I’ve made. Their services are wonderful, but I really want to highlight how amazing the customer service has been. Every single person on the team has been incredibly helpful and supportive. They truly care about their clients and it shows in every interaction. Thank you, Elara!
May 26, 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share this thoughtful review! We’re absolutely thrilled to hear that you’ve been happy with your experience with us.
As a company dedicated to supporting and empowering women on their health journeys, we always strive to provide every patient with a smooth and supportive experience. We’re so glad to hear that our support team was able to provide the attentive and helpful care that you deserve.
Thank you again for your trust and kind words. Please don’t hesitate to reach out if there’s ever anything more we can do to support you; we’re here for you every step of the way!
Nellie is amazing
I would like to give a big
THANK YOU to NEELIE she has been an amazing support throughout my journey she has always been an empathetic representative for me when needed. Her commitment , compassion and the love she shows us goes unnoticed. Thank you for all the knowledge you always share , making me to feel comfortable gave me the peace of mind to start with Elara. 🩷
May 24, 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share this wonderful review! We’re so happy to hear that Neelie was able to help you feel supported and cared for throughout your journey.
We’re truly proud of your consistency and dedication, and we’re so grateful to have you as part of our community. Thank you for your trust in us.
Please don’t hesitate to reach out if there’s ever anything more we can do to support you; we’re here for you every step of the way!
Because she cares
The reason why I gave a chance to Elara was because of NEELIE. She explained not only the medication itself but how I was going to benefit by eating and continue to do great progress throughout my journey. Knowing that I have someone holding my hand while I got on my feet and get all the knowledge I need was extremely important for me. Medication arrived with in 3 days and the process was great with her help. It has been the best experience I have had and made the best choice.
May 11, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words!
We’re so happy to hear that Neelie was able to make you feel supported and confident throughout your journey, and that the process has felt smooth and seamless. We always strive to build an empowering and supportive community for our patients, and we’re truly honored to have you as part of it!
Thank you again for your trust and support. Please don’t hesitate to reach out if you ever need anything at all; we’re here for you and are cheering you on every step of the way!
I did have a concern due to not…
I did have a concern due to not receiving a email but once I reached out to Elara they contacted me super fast Ethan was able to make me feel comfortable about my order and also sent me my confirmation number
May 24, 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share such a thoughtful review! We’re so happy to hear that Ethan was able to assist you promptly and help you feel supported throughout the process. We’ll be sure to pass your kind words to him!
Thank you for placing your trust in Elara. Please don’t hesitate to reach out if there’s anything we can do to further support you; we’re always here for you!
Speedy Delivery
My husband placed his order and his meds arrived within 3 days. We were not expecting them to arrive so fast! Packaging was good and the instructions were clear and easy to understand.
April 3, 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re so glad to hear that you were satisfied with our delivery time. We always strive to provide a smooth and supportive experience for all of our patients, and we’re truly grateful to hear that this was reflected in your husband’s experience.
Please don’t hesitate to reach out if there’s anything you need at all; we’re here to support you every step of the way!
Honestly by far the best experience ive…
Honestly by far the best experience ive ever had with any telehealth company. Meds came so quick- and i was at a funky stall but with Elara its almost like that doesnt exist anymore! Would recommend 100% over again ❤️
April 1, 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re so happy to hear that your shipment experience has been seamless.
Congratulations on pushing through your weight loss stall; that’s a huge accomplishment! We’re truly proud of your consistency and dedication, and we’re so excited to be part of your journey.
Please don’t hesitate to reach out if there’s ever anything we can do to further support you. We’re rooting for you!
My journey with Elara
I’m coming up on a year with Elara and overall it’s been a really positive experience for me. I started my journey looking for something that would actually support my weight-loss goals in a realistic way, and I’ve felt like I’ve had that here.
The process has been pretty smooth from the beginning, getting set up, staying on track, and communicating when I needed help. Shipping has been reliable, and I haven’t felt lost in the process like I have with other programs in the past. The patient portal is also easy to use, which makes everything feel more organized.
What I appreciate most is that it feels like a steady, supported approach instead of something confusing or overwhelming. It’s been a big part of my consistency this past year.
Overall, I’m glad I chose Elara and I’m continuing my journey with them.💛
June 24, 2025
Unprompted review
Reply from Elara
Thank you so much for taking the time to share such a thoughtful review, and for trusting Elara with your weight loss journey.
As a company created specifically to empower women on their wellness journeys, we always strive to provide care that feels approachable and sustainable. Hearing that reflected in your experience truly means so much to us.
We’re especially grateful to know that the patient portal and our support team have helped you feel more confident and familiar with the process along the way.
Most of all, we’re incredibly proud of your consistency and dedication over the past year; that’s an amazing accomplishment, and we’re honored to have been able to support you through it!
Thank you again for your trust and kindness, and please don't hesitate to reach out if you ever need anything at all. We will be cheering you on every step of the way!
Quick response time
May 20, 2026
Unprompted review
Reply from Elara
Thank you for your kind feedback! We always strive to provide our patients with the prompt and helpful assistance they deserve, so it truly means a lot to know that this was reflected in your experience.
Please don’t hesitate to reach out if you ever need anything; we’re always here for you!
Thank you so much for getting back to…
Thank you so much for getting back to me so quickly.
May 18, 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re delighted to hear that we were able to provide you with the support and care you deserve.
Please don’t hesitate to reach out if there’s ever anything else we can assist you with; we’re always happy to help!
Great Company
I have had such a great experience so far with Elara. From the support team to the doctors, everyone has been great!
May 15, 2026
Unprompted review
Reply from Elara
Thank you for taking the time to share your experience! Creating a smooth and supportive experience for our patients is always our top priority, so your kind words mean a great deal to us.
We’re truly honored to be part of your journey, and we look forward to supporting you every step of the way!
Really great site to start your weight…
Really great site to start your weight loss journey from and not really any issues I had an issue with my payment but someone helped me and got it fixed pretty quickly
May 15, 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been happy with your journey with us so far.
We’re also pleased to know that our team was able to assist you promptly and efficiently with your payment issue; providing reliable care for our patients is always our top priority.
Thank you for trusting us to be part of your weight loss journey; your support means a great deal to us!
Customer support
Customer support, Iris Matthew, responded to my email in a timely manner and offered suggestions on my continuing treatment. Great company.
May 13, 2026
Unprompted review
Reply from Elara
Thank you so much for your thoughtful feedback! We’re delighted to hear that Iris was able to respond promptly and provide you with helpful guidance. Making sure that our patients feel supported every step of the way is always our top priority, so it truly means a lot to know that this was reflected in your experience.
If you ever need anything at all, please don’t hesitate to reach out; we’re always happy to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.