Havie Reviews 328

I found that I did not have a remote in the package and there was no charge light when trying to charge . I give a three because of this . However the service provided by Isabelle at support was incredible . She is a credit to the company how efficient and respectful as we worked through my issue. Excellent employee

I ordered a few Havie's for Christmas gifts and was a bit apprehensive because I saw it on FB and it was a mailorder company. I kept one for myself and it's now April and my remote has never worked, though my grandsons have expressed loving there's. I finally reached out to the company and I received an immediate response from Isabelle! We have corresponded back and forth to get this resolved and she was always quick to respond and clear on what to do! I now have my new remote on its way! Thank you Isaabelle for being professional, understanding and kind through this process.

Isabelle from Havie helped me out with a mixup on the shipping of my package. She was very helpful and was able to assist with getting the package to me. Excellent customer service, greatly appreciated.

I was having issues with the battery life on my lamp, but I didnt realize that if the remote is used to turn the lamp off, it stays in sleep mode, thus draining the battery. I thought the light was simply not working. Isabelle did a great job explaining it all to me and troubleshooting. While I wish the remote could be used solely for the on and off of the lamp, I still really enjoy the way the colors move and the various options of colors.

Small hiccup with the instructions included in the bo, - which they addressed right after I sent an email about it. Love the the light - though not sure I’ll use the remote but at least it’s an option.

Great customer service! I’m excited to try these lamps!

This is one of the best customer service experiences I’ve had from a company lately. Not only are they very responsive but they’re helpful, kind and quick to resolve the issue. Oh and did I mention I LOVE my Havie lamp? Great product and great customer service.⭐️⭐️⭐️⭐️⭐️

Isabelle on customer service was a pleasure to work with. My package came slightly damaged from carrier and she helped right away. Looking forward to my replacement lamp. Thanks!

We absolutely love our Havie lamp. Had a small technical issue that was IMMEDIATELY resolved by Isabelle. Thank you very much for the great customer support. It's refreshing to see human contact and understanding still exist.

Thank you.

Great customer service team and great product!

I recently celebrated a one year anniversary with my partner and I ordered a Havie lamp to help set the mood for a beautiful home cooked meal. Let's just say we won't be eating out anytime soon ;)

Also, the customer service with Isabelle at Havie was out of this world. She helped me to received my lamp in record fast time and was helpful and responsive to any questions I had.

Thank you, Isabelle! Thank you, Havie :)

JE

Excellent customer service!

Great customer service, I sent the product to my old address on accident and asked them to change it the same day I ordered, that came back the next morning and said it had shipped already but they would gladly send me another one to the correct address!

Ordered 3 of the Havie Lights, they were delivered within a week and all 3 worked great without issues. We've already used them a couple of times and they definitely look a lot nicer than some of the cheaper versions on Amazon which we tried first.

The product itself is a dream. But the support team is extra wonderful! I’m in love with our lamps, but I didn’t realize there was a secret-touch sensor to power up the lamp. When I reached out for help, they were so friendly and made it so easy. Honestly the best product and customer service I’ve ever experienced that all started with a cute Instagram ad :)

I had one of my lamps suddenly stopped working properly when the motor died. I reached out via email, and quickly got a response from Isabelle. She was fantastic about replacing my lamp, which was under warranty. She was professional, polite, and compassionate. I adore my lamps, but the excellent customer service really endears this company to me.

Customer service has been outstanding. I’ve rarely experienced support like this.

They were quick to respond when I had an issue with the lamp. They took the time to explain what was happening and how to fix it. When another issue came up and couldn’t be resolved, they replaced the lamp without any hassle.

It’s reassuring to know that if something goes wrong, it will be handled smoothly. I would definitely recommend this brand.

I love my wonderful light and sound machine. The quality exceeded my expectations as so often advertisements tend to look better than the actual product. Not so for my Havie light. I can highly recommend!

We’ve really enjoyed the light and this company has given the best most thoughtful customer service I’ve ever experienced!

I ordered a lamp for my brother’s birthday gift, and there were some complications with the delivery causing a couple months of delay. I reached out to the company through email and Isabelle responded quickly and very helpfully, immediately getting a new order set up for me. It was honestly probably the best interaction I’ve had when ordering something online and working out delays or problems. Isabelle was very understanding and super helpful in getting things sorted out.