When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... See more
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The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... See more
Company replied
Receiving the shoes. Being updated about delivery status. Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a retu... See more
I found the sandals I wanted online. They were delivered 2 days after placing the order. As always, exactly what I expected, perfect fit. Wittner service is exceptional. Love Wittner shoes!
Company details
About Wittner Shoes
Written by the company
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.
Contact info
Australia
- wittner.com.au
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The most friendliest customer service
The most friendliest customer service
Knowledgeable and understanding
Thank you
January 16, 2023
Fantastic
Fantastic! Price was amazing, quality is second to none and arrived on time. Couldn’t be happier!
January 3, 2023
The response from customer service was…
The response from customer service was quick and positive.
The shoes came and they were great. Thank you.
January 11, 2023
Great price great shoes great delivery-…
Great price great shoes great delivery- sale was such good value I had to buy four pairs. I am still so excited that I got four pairs for the price of one in a normal winter season.
January 9, 2023
Bad Customer Service
I ordered in the holidays, but by 17 Jan I still have no tracking, cannot speak to anyone and all my emails and msgs just apologise and say they will get back to me. The money has already gone out of my account so I cant even cancel the order.
January 16, 2023
Reply from Wittner Shoes
Hi Louise,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
We sincerely apologise for the delay in receiving your shoes and understand this is disappointing. I can confirm that your order was dispatched on 19/1, you will have received email notification with the tracking updates.
For further enquiries, please don't hesitate to contact us via support@wittner.com.au
Kindest,
Team Wittner
Disgraceful company
My order was cancelled because "the remaining products were not up to Wittner standards". I was not given the choice to receive my order and pay for any necessary repairs. My order was cancelled too late for me to buy anything on sale from another company. I contacted customer service and my emails were ignored.
January 1, 2023
Unprompted review
Reply from Wittner Shoes
Hi,
I'm sorry to hear that you are disappointed with our Service. I have passed this onto our Customer Experience Team to investigate ASAP.
We apologise for the inconvenience caused.
Kindest,
Team Wittner
I ordered shoes a week before …
I ordered shoes a week before Christmas didn’t think I was going to get them but did and was pleasantly surprised
December 27, 2022
Over knee boots …
Shoes were great fit arrived in good time and sale price was pretty good too.
January 9, 2023
Lovely shoes at a great price and…
Lovely shoes at a great price and quality . Very easy process to choose click and collect
January 14, 2023
I did not get any order confirmation
I did not get any order confirmation, I did not get any tracking number, it is bad service
January 9, 2023
Reply from Wittner Shoes
Hi,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
I'm sorry to hear this, emails may have been filtered to a spam/junk folder. I have resent them for you convenience.
Kindest,
Team Wittner
Refund not honoured- only credit
Returned items which were unsuitable and did so in required time frame but was refused a refund. Only credit note. I will never buy online from Wittner again
December 21, 2022
Reply from Wittner Shoes
Hi,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
We're sorry to hear that you are disappointed with our returns policy.
Unfortunately, Sale items are eligible for a credit note or exchange. We are not able to provide a refund for these products. I have linked our returns page here for your convenience: https://wittner.com.au/returns/
Kindest,
Team Wittner
I have been shopping at Wittner for…
I have been shopping at Wittner for years. Great quality shoes comfortable and the other thing I love about Wittner is the staff who are always very friendly a and helpful.
January 6, 2023
Incorrect address l
Incorrect address (for the second time) on package so undeliverable by Startrak. Especially disappointing as I e been a Wittner customer for several years
January 6, 2023
Reply from Wittner Shoes
Hi Robyn,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
We're very sorry to hear this. This is very unusual and we're eager to resolve this ASAP. Are you able to confirm if you have received your shoes? If not we'll contact Startrack for an immediate update.
Kindest,
Team Wittner.
Great customer experience & service
Great customer experience & service. Called when a package was returned and made sure it was sent to correct address
January 12, 2023
Delivery was amazing.
January 11, 2023
I have been buying wittner shoes for a…
I have been buying wittner shoes for a decade now, well priced comfortable and stylish shoes. The website is easy to use, def one if my go to sites.
January 12, 2023
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