Wizard Works Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and excellent design. Many people appreciate the swift delivery and efficient packaging, with orders often arriving faster than estimated. Reviewers also highlight the ease of ordering through the website and the company's helpful communication regarding product choices and order updates. However, some customers experienced initial issues with their orders being lost in transit, though the company promptly resolved these by sending replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the high quality and... See more

Quality

People report positive experiences with quality, consistently praising the high craftsmanship and durability... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick dispatch and prompt... See more

Order

Customers consistently note positive experiences with order, finding the process easy and delivery smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order was lost in the mail at the time the tariffs were implemented. I let Wizard Works know it hadn’t arrived after several weeks and they sent me another set of bags, which arrived promptly. Luck... See more

Rated 5 out of 5 stars

I really appreciated that Wizard Works took the time to reach out about my order during major shift in their product range, allowing me to choose whether to receive the as yet unreleased version of th... See more

Rated 5 out of 5 stars

I'm so impressed with this clever mounting solution for a front bag light! It's well-made, looks sleek on the bike, and works exactly as needed. It’s this kind of smart, innovative thinking that makes... See more

Rated 5 out of 5 stars

I've bought a few bags from Wizard Works and the design and quality of everything is always amazing. The bags are obviously an investment, but it always feels worth it. I'm always interested to see wh... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Wizard Works is a manufacturer of high end bicycle luggage, made in the heart of South London. We make technical and well performing products while maintaining an aesthetic thats lies somewhere between timeless classic and 80’s rave Our studio & Workshop is open by appointment only


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Bought an Osyth Partial Frame Bag the…

Bought an Osyth Partial Frame Bag the other week and I'm delighted with it.

Quality is night and day compared to the (admittedly cheaper) Alpkit one I had and seems better than the restrap bags I have. Nice personalised note in the package too

Couldn't be happier.

April 16, 2025
Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted! I bought the Munin mini messenger bag, and absolutely love it! The quality is impeccable, and great to know that it’s been made in London, and can be repaired in future should it need it. Highly recommended.

April 14, 2025
Rated 5 out of 5 stars

hip pack

I have had my eye on a hip pack for while, so when WW offered a discount on them I took the plunge. The usual quick, efficient service. The bag is super comfortable and well made, every detail thought through carefully, and made in London. I’m a very happy repeat customer.

March 27, 2025
Rated 5 out of 5 stars

They're wizards of some sort..

🚨Be aware!🚨 I paid extra so I could get a custom colour Lil' Presto bag and in spite of the advised two week lead time they shipped it a whole week early! What are those guys up to over there?

March 17, 2025
Rated 5 out of 5 stars

Great small business

Great small business, great experience, great product. It's the second frame bag that I buy (for a gift this time), because I'm very happy with the first one after more than a year!

March 17, 2025
Rated 5 out of 5 stars

Hobgob hip pack

Wizard works are cool 😎 I’ve have purchased a lot of their bags for my different bikes and the quality is always to an excellent quality. I have to find an excuse to buy more bags from them. They always respond to questions via email and I look forward to meeting them in person one day big shout out H&V

February 25, 2025
Wizard Works logo

Reply from Wizard Works

Thanks so much for the kind words and your support.

Rated 5 out of 5 stars

Great shop

Used these guys a couple of times now and always been happy. I might be right in thinking that they are the only UK shop that stocks Wald baskets. Just wish I could afford one of their lovely bags!

February 18, 2025

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