Wizard Works Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and excellent design. Many people appreciate the swift delivery and efficient packaging, with orders often arriving faster than estimated. Reviewers also highlight the ease of ordering through the website and the company's helpful communication regarding product choices and order updates. However, some customers experienced initial issues with their orders being lost in transit, though the company promptly resolved these by sending replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the high quality and... See more

Quality

People report positive experiences with quality, consistently praising the high craftsmanship and durability... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick dispatch and prompt... See more

Order

Customers consistently note positive experiences with order, finding the process easy and delivery smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order was lost in the mail at the time the tariffs were implemented. I let Wizard Works know it hadn’t arrived after several weeks and they sent me another set of bags, which arrived promptly. Luck... See more

Rated 5 out of 5 stars

I really appreciated that Wizard Works took the time to reach out about my order during major shift in their product range, allowing me to choose whether to receive the as yet unreleased version of th... See more

Rated 5 out of 5 stars

I'm so impressed with this clever mounting solution for a front bag light! It's well-made, looks sleek on the bike, and works exactly as needed. It’s this kind of smart, innovative thinking that makes... See more

Rated 5 out of 5 stars

I've bought a few bags from Wizard Works and the design and quality of everything is always amazing. The bags are obviously an investment, but it always feels worth it. I'm always interested to see wh... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Wizard Works is a manufacturer of high end bicycle luggage, made in the heart of South London. We make technical and well performing products while maintaining an aesthetic thats lies somewhere between timeless classic and 80’s rave Our studio & Workshop is open by appointment only


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Highly recommend<3

I bought a size M for my frame, and it fits perfectly.

The Forre allows you to fold away the floor between the zips, creating a unified internal space. This design is great for storing different items efficiently.

The material is not waterproof, but I believe they could offer a waterproof version upon request.

Overall: 9/10 (If it were waterproof, it would be perfect!)

Highly recommend! ❤️

February 19, 2025
Rated 5 out of 5 stars

Positive Order Experience

The progress of my order was communicated to me every step of the way with positive wording. It made me excited to anticipate its arrival.

February 10, 2025
Rated 5 out of 5 stars

Great Bags Fantastic team

Great Bags Fantastic team. Bought a presto barrel bag as a birthday gift for my sister after lending her mine and she loved it.

Dropped the guys a message to say it was a birthday present and they even wrote a Happy Birthday message for her.

Really can't fault the bag or any of the interaction or ordering process.

I will be buying another bag from them in the future for sure.

February 5, 2025
Rated 5 out of 5 stars

Love this boutique

Love this boutique ! I m pretty fan of thé quality - step ahead from competitors - and client service. I use to buy there for several years and will continue

February 10, 2025
Rated 5 out of 5 stars

Not a fanboi but...

I'll prefix this with *not a fanboi!* and I don't glaze unnecessary but I think these folks deserve it.
I can objectively summarise my dealings with the staff at Wizard Works as endearing and the quality of Wizard Works products as being of exactly the same quality as ILE and Mission Workshop.
When it comes to manufacturing sturdy bikepacking gear Wizard Works eat it all and leave no crumbs.

January 24, 2025
Rated 5 out of 5 stars

Top notch customer service

Top notch customer service! Super fast response, super fast top tube bag zipper repair and a pleasant experience overall. Would definitely recommend!

January 27, 2025
Rated 5 out of 5 stars

Great product

Great product, great vibe. Shipped from UK to Canada in a quarter of the time than ordering something from the US and without the ridiculous border charges.

January 10, 2025
Rated 5 out of 5 stars

The Wizard product very nice

The Wizard product very nice! Thanks to BREXIT the the rest was a customs and tax nightmare. The package took nearly 4 weeks from UK to Spain! Not mentioning the papers we had to fill out, for two simple bags ;))) For people living in EU buying in UK is not an option anymore.

November 12, 2022
Rated 5 out of 5 stars

Outstanding quality

The quality of the bags is outstanding, the price is right and the shipping, even in Germany, was lightning fast. I can absolutely recommend Wizard Works

October 17, 2022
Wizard Works logo

Reply from Wizard Works

Dario we are so pleased you are happy with the bag and the shipping!

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