Wizz Air Reviews 2,564

Do not trust this airline to get you home. Turned up for Sunday flight from Albania to be told too small a plane had been used. 50 passengers bumped off and told there was only a flight on FRIDAY! Zero help with finding an alternative and customer care dismissive and rude. Spend a few more quid on a proper airline. It will save you heartache and money.

Disgusting app , impossible to modify your booking , useless costumer service , incompetence at its best .

The app is practically useless, and customer support is even worse – it feels non-existent. Very disappointing experience.

Zero stars if I could. Our flight from Luton to Larnaca was diverted mid-air to Budapest due to “technical issues” — absolute panic onboard. After landing, we were stuck for hours (13:50–16:30) on the most cramped plane I’ve ever been on. No leg room whatsoever. We arrived nearly 4 hours late, but the real disgrace was the lack of care: no food or drinks provided on either flight. The crew only reached as far as row 5, and the lucky few who managed to get something had to pay for it. The rest were of us were offered a tiny packet of peanuts — or crackers just before landing- that’s it.On top of that, their new boarding policy means you’re herded through the gates and left standing for 30+ minutes with nowhere to sit.I paid a fortune for 4 tickets when I could have flown with a far more reliable airline. They’ve taken “economy” to a whole new low. Never again.

It was a let down from the start, do yourself a favour, pay a little extra and have a stress free trip with a different airline.

I was helped by Daniela at Gatwick Airport and the service was outstanding. She was quick to help, pleasant and professional.

Booked flights in last May for November and 2 weeks ago they totally cancelled the flights, I've asked for a refund but they didnt send me the money yet, contacted customer service and they said cancellation was not done correctly, but I did it with their customer service on the phone who told me it was all done and good.
This was first and list time I would buy flights with this scam company.

More operational incompetence.. flight delayed 2.5 hours to Warsaw .. then just 2 days later ...another 1.5 hours on the way back.. zero explanation.. zero response to Trust Pilot.. zero customer service.. that's a lot of zeros.. but I've found their number and I'll be calling them so watch this space..

Very bad company, support can not help you at all, I just want to renew my ALL YOU CAN FLY pass and tried 3 different cards, but all gets declined, I use all these cards on other website with no issues. Support on the call are not professional and dont understand what it is and they think I want to buy ticket, and they keep giving all kind of fake excuses just to end call, they just dont care about your issue. Very very poor customer service!

I logged into my booking on the Wizz Air site and tried to amend it. The website states there is a 'make changes' tab on the booking page. There is no such tab. The chat function tells me to contact a call number. That number took me 25 minute to get through. The operator took my booking number and then told me the email address and phone number I provided is incorrect and therefore could not help me. I said I am looking at my booking on Wizz website with Wizz Air's booking number as we speak. The operator said I need to contact the operator that made the booking. I pointed out that my email and phone number hasn't changed in 20 years but there was no reasoning. The operator chat function said they do not provide me with my details sent to Wizz. The flight was lost.

Totally incompetent! Can’t download my boarding pass or check in and I’ve spoken to customer service 7 times over 2 days and got 7 different reasons why and none of them made sense. No one has been able to solve the issue and 2 of them put the phone down on me! No one could even tell me if I’d be able to get on my plane (the Wizz air website said that I wouldn’t be allowed to board). I asked to cancel my booking and was told that I’d have to raise a claim and it would take 30 days for them just to look at the issue!

Worst airline ever! And I travel a lot. I was travelling alone with my 2 year old measured my hand luggage according to the guidelines on the site and it was fine on the way out. On the way back for the same hand luggage I was told I would need to pay £72 or lose my luggage!!!
I showed the online size and they still refused so I had to go to duty free to put my clothes into carrier bags and then they let me board. Completely ridiculous!!!! Awful awful company never again

I am at the chisnau airport, where I was in line to be the first to be assisted in the priority onboarding; when they called to start onboarding the lady there was not indicating to start, so I approached her and asked if we could start checking in; she proceeded to take my passport (I am a Colombian citizen and British citizen) however, I haven’t get my Uk passport as I travel a lot; she took my passport and I gave her my residence card and my online code; which she proceeded to take and then asked me to wait on the side; where there was a south African citizen also waiting; she said it won’t take more than 10 minutes; after 20 minutes I approached her again as I saw her taking a couple of Ukrainian passports and having to do the same process with the UK website share code, when I noticed she was letting them pass but not us, I thought ‘wait a minute, this is not ok’ so I asked her when was this person coming, so she proceeded to call the person again, the guy came as he was the passport security supervisor or something like that, I gave him my documents and expressed my frustration letting him know that it is bullshit how they are being selective due to our passports or skin color, he proceeded to threaten me saying ‘be careful or you will stay at the airport’ which I took personally extreamly offensive for someone that works for an airport; he continue scrolling through his WhatsApp so I asked him to please check my code with the link on the page I was giving him, which he said ‘we have a special website’ which is not true, so I told him he is wrong, and it is the same website the Ukrainian passengers are using, to which he proceeded to say ‘they have different rules’, this only proved to us the fact that they were being selective with the process and bias due to our nationality and/or skin color; he finally enter the website and entered the code and saw my details, which confirmed my nationality, so he let me pass to check in; but while checking in they asked me to pay 45£, so I gave them my card and their card readers were not working after trying with 4 different cards; I finally went online and made the payment, but in the mean time this gentleman calls someone else (probably a supervisor) then they went away and kept on talking and looking at me while talking on the phone with a third party; then I saw two police officers come to them, I believe he was going to go through his thread and try to keep me at the airport, but I was not bother because I have done nothing wrong but express my frustration with their bad service; I kept on waiting as the lady that originally tried to check me in was putting me on hold again, and decided to send me to someone else; so I went to the other desk where they were having the same issue with the card payment, so I told them to complete the payment with the app as it worked for me; as they were taking so long, I saw the cops leaving as they probably realized there was no ground to use important airport resources on me and there was no ground to keep me on hold anymore; after all that I asked for the details of the gentleman who did my passport and code check and again he was rude, not letting me take a picture but asking me to write it down. After visiting 59 countries, this is by far the worst experience I have ever had with staff members from any airline, the way they spoke, the way the treated me and threatened me is just unacceptable from any angle you look at it.

Overbooking flights, with terrible compensation.

Terrible airline with lots of hidden extras.
At the airport gate, they would not allow me to board with my bum bag, which was strapped to me, which contained my money and passport/boarding card. Saying I could only board with one bag. Not even food that I had in my bag, they allowed. Even though when I read their documentation, it says you are allowed to bring food in a bag. I was totally shocked by one young lady's behaviour towards me. Shuing me like a flee (13th Sept).

Also on my return trip, I wasn't able to book my boarding pass online, as it was proving too tiresome and tricky to check in without paying for a seat and extra baggage, which I didnt want to do. I tried the night before, within the 24 hours period. And again the following morning. When I got to check-in, they charged me £43.96 for one boarding card!!! I therefore cannot recommend them as an airline who tricks you into paying more money. Definitely the worse airline I have flown with. And very bumpy landings too. Nil points.

Without question the worst airline I’ve ever flown with!!

Flights delayed 2 hours both ways (Gatwick to Milan). Received a notification via their App 7 hours before departure stating the flight had been delayed 2 hours. We therefore left 1.5 hours later than originally scheduled.

Upon arrival at the airport 2.5 hours before the flight, we were informed check in of bags had closed and they would not allow us to take our suitcase! Despite explaining that the App did not show anything about the original times being used, the woman who served us was rude and totally unhelpful. This was standard policy etc. and All she offered was the option to rebook us on a later flight for £140 EACH or to not take our suitcase. We decided to store our case at Gatwick at £15 a day and pack as much into our hand luggage backpacks as we could carry. They didn’t even offer to put the suitcase on a later flight etc.

Upon arriving at the security gates, our boarding passes wouldn’t scan. We then went to an attendant who informed us we could no longer access the flight as the gate had closed! Having been sent up by Wizz Air only 5 mins before, I was furious! (Time was 9:15am and flight was 11am). There were also other passengers kicking off. The attendant then called Wizz Air who agreed to open the gate ‘for another 15 minutes’. Why in gods name couldn’t they leave this open for at least an hour longer?!

On our return flight we experienced another frustrating 2 hour delay. Due to their ridiculous policies, this meant we still had to be there for the scheduled check in time.

Having looked at the outbound flight board, I was shocked to see that all of the other Wizz Air flights had delays. No other airline had this issue.

When booking, I didn’t know much about this company, however assumed they were like Ryanair, EasyJet, Vuelling etc. All of which I’ve flown with prior. However, having done some research they are rated the worst airline around, with 65% of their flights having delays!

I can honestly say ‘Swizz Air’ are diabolical and very nearly ruined our holiday. Not only did their incompetence cost us time, but a significant amount of additional money along with a lot of stress! Their ridiculous check in policies are clearly designed to cost the passenger as much money as possible.

Do yourself a favour and fly with anyone over this lot!

TERRIBLE airline.
Never ever will buy ticket from Wizzair again.
They charged us extra 96€ for check in. Their online check in system is broken and they keep you responsible for not doing check in online. Their officers at the airport did NOT help or try to solve the issues. They make you pay!!

Just run away from this airline.

Wizz Air always has really good offers, and the ticket prices are often lower than any other airline. The flights themselves are fine for short trips, nothing fancy but it gets you where you need to go. The problem is the baggage and carry-on fees, which are often higher than the actual ticket price. It feels a bit tricky because you think you’re saving money, but in the end the total cost adds up quickly. Overall, it’s still useful for cheap last-minute flights, but I wouldn’t call it truly budget once you add the extras.

Travelling with a baby, they have forced us to pay £20 for seat selection by refusing to seat us together otherwise. EasyJey, BA and even RyanAir don't do this for those travelling with infants. Won't be flying them again

Wizz Air is unlawfully charging Airport Passenger Duty for children under 16, and refuses to refund it—even though this violates UK regulations.
They seem to rely on passengers not noticing or not pursuing the refund. Their customer service line offers no help, and there’s no way to contact the department responsible for refunds directly. The process is deliberately opaque and frustrating.
If negative stars were possible, Wizz Air would get -5 from me. Disappointing, misleading, and unacceptable.