Wizz Air Reviews 2,562

Worst airlines we’ve ever flown with.

This time, our second time (we had no choice, it was part of a tour!), they were no better. The quality of everything from uncomfortable seats to staff uniforms is bad.

On the outbound journey the “food cart” reached me within three rows ie a max of 18 people and had already run out of sandwiches, wraps etc so I had nothing to eat.

Three Eastern European girls in front of me were talking on mobile phones and “facetiming” their families before we even landed and were out of their seats and clearing their lockers, whilst we taxied 15 mins to our bay.

On the return journey, message tones were going off throughout takeoff and landing and the bloke next to me had his phone on throughout the flight (ie not on aircraft mode).

My advice is to avoid using them unless you absolutely have no choice.

Absolutely awful experience flying to Turkey.
The flight was delayed taking off by 1 and a half hours then we were, according to the pilot, diverted to another airport 45 minutes away. They then left us in "arrivals" at the diverted airport for about an hour and a half with virtually no information. All the information we received was second or third hand from other passengers. The ground staff were extremely unhelpful and gave us absolutely no help. Eventually they "walked" all the passengers through from Arrivals to Departures so only at this point could we leave the airport and try and make our way to the resort. We did hear, again second hand, that Wizzair were trying to lay a coach on - however this would be taking us to the airport we should have landed in and could be another hour. However as this was second hand info and we felt it to be unreliable and additionally airport it was going to was beyond our resort - there was no point in waiting. So we felt we had no option but to organise our own rather expensive transfer. All in all we felt that the service (or lack of it) provided by Wizzair was absolutely dreadful. For reference - this is the only 1 star rating I have ever given.

2 days ago I booked a ticket on my app. I wanted to pay with Revolut but instead of taking me to give the Revolut card details it has been instantly got declined 4 times. Then I got an e-mail from Wizz Air that I need to do a bank transfer. Wasn't my fault but I did. I transfered almost £200 from my other Lloyds bank account (instead of a 2 minutes card payment) and the next day my money was taken from my bank account. However Wizz Air hasn't claimed the money. I contacted my bank and they said it Wiiz Air who needs to claim the money as my bank did their part of the transaction. So I called wizz air the second time. God knows how much I will paying for all together 45 minutes phone call...and the lady was rude and very unhelpful. I don't know who trained this lady but she couldn't tell me how much it cost to call them, what happened to my money and why is it on hold while the flying ticket price for that particular flight is doubled the price in 2 days. She couldn't transfer me to talk to someone else who is more knowledgeable, she said I need to wait 5 days all together to confirm the bank transfer in 2025. I asked ok does it include the weekends or not. She couldn't tell. I waisted my time and I am so upset because she was so unhelpful so unknowledable she didn't willing to do anything to help me but this is her job. Worst customer service experience ever and Wizz Air should fire her because she is useless and I am in the same situation as I was 2 days ago, I am not in my fault, I have no money and no ticket and Wizz air just shrug their shoulders. The cherry on top they automatically sent me a survey how was the customer service experience and the link didn't work. Why would work...

Wizz Air made it impossible to cancel my WIZZ Discount Club. No option in app or on website. Instagram support told me to call. I waited 18 minutes; the agent said she couldn’t access my account and sent me back to the website/app—the same dead end.
This is a closed loop across channels (app/website/social/contact centre) with no ownership—especially unacceptable for a paid membership.

Delayed flight delayed for nearly 3 HOURS! Pathetic excuses, grass too long!!. No wizzair contact details. I submitted a claim form, with promises will answer in 30 DAYS, now 38 days no response at all from wizzair. A total scam company. Flight No: W62222 11.15am
Due to late arrival we missed an event booked in Budapest.

If you enjoy sitting in putrid environments then a Wizz Air plane is just going to be perfect. It looks and smells like a toilet that hasn't been cleaned in years. More worrying is the invoice I received today 6 days after my flight for the sum of £5. The fact that there is no information about what it's for, or how to pay it is inexplicable. If it didn't come from noreply at wizzair.com I would think it came from a scammer . I will never use this airline again.

Absolutely Rubbish
I ordered and paid for return airport to hotel transfers and was told they would pick me and my disabled daughter up at the airport. When we arrived in Bulgaria Burgas airport there was no one to meet us. When we contacted them they were totally unhelpful. After over an hour we ended up booking a cab and a return pick up from a different company. We spoke to Joe while at the airport he was completely unhelpful, and while writing this review I am on the phone to them again. This is the second time I’ve been held in a que, because the first time after waits for the que to go down from 22people in front of me they hung up when the que got to 13. I would not recommend this company for transfers as they are totally unreliable.
Finally got through to them after 1hour and five minutes and they hung up on me again. This company has the worst customer service I’ve ever experienced. Since it is now very late where I am I will have to try them again tomorrow. If you don’t want to spend most of your holiday trying to get through to this inept company, I suggest using a different company.

I bought 2 posters and, to protect them from being damaged, I put them in a poster tube. There was no other way I could travel with them. When I checked in my luggage, nobody said anything, it passed through everywhere without a problem. While waiting in line to board the plane, two staff members came in front of everyone and said we would not be allowed on the plane with it, and that if we wanted to take it, we had to pay 73 Euros. We explained the situation, but they insisted, saying the tube was over 40 cm in length, and told us we could either throw it away or pay the fee, otherwise we would not be allowed to board. We took the posters out and told them they could keep the hard tube. They had nothing else to say. In short, right before boarding, they pressure you in an unsettling way to make you pay extra. They also charged another passenger extra for their bag. This was absolute nonsense.

A disaster. The flight arrived 3 hours late and at night. It was impossible to request a refund under EU Regulation 261 because Wizz Air deliberately designed their website to make it impossible to find a refund request. Everything was well hidden, so it was impossible to request a refund.
After 3 hours of searching their website, it was impossible to find a refund request. They lost 2 customers and gained terrible publicity.

Should be Zero. This company only want money with no quality.

Common theme…..changed flight…they now want us to leave from Luton and arrive back at Gatwick, they said it was a regional change…Luton and Gatwick are next door to each other 🤦‍♀️🤬 there are budget companies and there are companies that need to throw the towel in. Surely there is a professional body that can step in to make them better, accountable or shut them down…..Avoid….at all costs.

3rd time in the same month that my "aircraft was changed" and they moved my seats as we were boarding the flight. Absolutely useless service, I checked in AFTER you emailed me that the flight changed and I chose specifically 3E&F to sit with other members of my family. It's actually unbelievable how it's the same layout place yet my seat gets changed, it's the same 3-3 layout of seats, same plane type.

I literally pay for premium WDC and I can't even get the seat I want on an aircraft, what am I even paying for. I'd like to know.

Krakow to Gatwick on an Airbus A321.
I know it's a cheap airline, so wasn't expecting great service. Fair enough, you get what you pay for.

Boarding was chaotic; why not call passengers in groups, like every other airline I've been on? It's not exactly rocket science... There was no service on the flight, not even a glass of water; I suppose I should have expected that.

Now, being 6 foot 5, I expected to be uncomfortable, with my knees jammed against the seat in front. For a 2 hour flight, I can put up with that. What I didn't expect was that the seat pitch was so tiny, I couldn't actually get in the seat. It was at least 2 inches short of me being able to sit straight. Thankfully, I had an aisle seat, where I could place my legs and feet in the aisle,(where I tripped the stewardess up 3 times during the flight).

Wizz Air really need to warn you when booking, that you MUST pay for a seat with extra legroom if you're tall.

We booked flights to Milan for £353.90 through Kiwi.com and were happy to make a saving of £12 each the Flights were with Wizz who first changed the departure airport giving us an extra 2 hour drive then put the departure time back by 12 hours ruining or whole itinary and making the trip unviable. We asked kiwi to cancel and apparently it's a voluntary cancellation on our part as the changes are minimal according to their policy. Having a while trip ruined is not minor. this was a month ago and we are still waiting to see if we will get anything back less €30 each for kiwi processing the (voluntary) cancellation. This is disgusting and I will never use either company again. So let's get it straight a change of departure airport is minor, putting the flights back by 12 hours is minor and leaving my family without a viable holiday is minor. We have had to boon with another airline, we are out of pocket and this has been going on over a month so Wizz I guess that's Minor

The flights themselves were fine - you get what you pay for. Nothing fancy but adequate legroom, perfectly acceptable cleanliness of the planes and friendly cabin staff. One flight (outbound) on time from Gatwick and landed a bit early in Poland. Return flight delayed by two hours but plenty of notice received via text message and no harm done. The check-in process is another matter entirely. I was unable to check-on via the app or online for the outbound flight and had to jump through hoops to prove this. Eventually sent screenshots of the failures to an email address which was provided after I telephoned customer services. This allowed me to get a free check-in when I got to Gatwick - so all good. A different story on the way back. Still unable to check-in via the app or online and unable to contact customer services by telephone as I was in Poland. Emailed the same address with the same proof as with the outbound flight - no response. Went to the airport to expect the same courtesy of a free check-in as I was unable to do it online or on the app - no such luck. Very unhelpful staff on the gates. Referred me to the ticket desk - similarly unhelpful. No point in getting upset so simply stumped up the check-in charge (£84 for the two of us) and got told to claim it back from wizzair when I got back. This IS not an easy process! Finally got through to a section on the website which allowed me to try to claim a refund and filled in all the details including providing a copy of the receipt for the £84 and clicked - "Enter". I've now received an email telling me that it will take them 30 days to look into the matter. Not that they aim to resolve it in 30 days, just that they will look into it within 30 days. Look, this is a no frills airline and you get what you pay for but their customer service is not great and you really are stuck if anything goes wrong. Buyer beware. Would I use them again? Yes, they are cheap and cheerful. But the fact they provide absolutely no help at all by way of looking at what went wrong in terms of the check-in procedure really does let them down.

Simply the worst. The site of the company is a trouble. I pay twice for one flight.

My Wizz Air flight got rearranged from Gatwick to Luton, two airports miles apart. Trying to get a refund for it was a painful, slow and difficult process that is still ongoing months later. Won't ever book with Wizz Air again and wouldn't recommend using them

Do not trust this airline to get you home. Turned up for Sunday flight from Albania to be told too small a plane had been used. 50 passengers bumped off and told there was only a flight on FRIDAY! Zero help with finding an alternative and customer care dismissive and rude. Spend a few more quid on a proper airline. It will save you heartache and money.

Disgusting app , impossible to modify your booking , useless costumer service , incompetence at its best .