Wizz Air Reviews 2,562

NEVER FLY WITH THIS COWBOY COMPANY 20/09/25 Dalaman airport in Turkey After being told of two delays to the same flight, Then after waiting for 5 hours told the FLIGHT W95710 IS CANCELD and the next WIZZ flight back to the UK was in 4 days time leaving 200 people scrambling for any flights back to UK. luckily I got two seats to stansted but needed Gatwick to pick up car. Uber cost £146 Flights cost £344 Wizz says Not Paying a Penny!

Return flight to Paris. I've purchased a 10 euro wizz cafe voucher both ways.
1st flight crew had non idea how to use it, luckily I took screenshots of proof of purchase. 2nd flight: shown my voucher code to crew, and I was a fee euros over the voucher so I presented my card to pay for the excess. Only to find out later that they charged me the full amount not considering the voucher. So ended up paying over 20 euros for a sandwich, Water and a chocolate. Do not purchase any prepaid services, you'll get tricked buy these proffesional thieves!

where do you start with Wizz Air,

on the first of September we arrive at luton airport to await our flight to Egypt, we were looking at the departure time constantly as it was delayed then on time then delayed, eventually we were herded
to the departure space were we were held like cattle to board the plane, we were then sat on the plane for approximately two hours, with no drinks or explanation, they cancelled the flight due to staff running out of time. we were then sent to the checking desk to make other arrangements , one person was there dealing with over two hundred people and when finally we got help was told we need to contact our agent as they would not help. By our own expense of nearly two thousand pounds and a day late we arrived in Egypt. on the 3rd September we put in our claim for loss and expenses on their web site which stated they would settle claim within 30 days , after 30 days we contacted them as we had not heard anything, and was told by the agent on the phone that they could not help us, and that the claims department could not be contacted directly, many phone calls later , we were email by the claims department asking for more information which was sent straight away and here we are 52 days later and still no help, just any time we call Wizz Air they rude refuse to help and hang up, when you ask to speak to any one more senior, we are at loss to where to turn, Wizz Air customer service is terrible, web site terrible no recourse to complain or speak to any who could help, avoidance is there main operation .

My name is Ivanna and I would like to share the worst experience I had ever had with Wizz Air company on the 15th October from London to Suceava. My flight number was W93604. On that day I had a phone call from my mother that my dad passed away. I was extremely under the stress and I couldn't stop crying. I have bought a ticket immediately and started to pack. It was super difficult to concentrate, as I was thinking about my father nonstop. I was trying to do the checking online, but few times there were an error on the screen. I was still doing it a lot of time, but the situation hasn't changed. After the certain time there were a message on the screen saying that I have to go to he checking desk. When I arrived to the check-in desk the person told me that i have to pay extra £44,50 as I haven't done the check in. I had explained politely, that I was doing that, but unfortunately it was showing the error on the screen. The WizzAir lady said that i still have to pay. I have refused it as it was not my fault and I was doing the check-in, but the system was showing the 'Error' . They told me to go to the WizzAir Help desk. I went there and the lady was really helpful, but she said that I have to call to the WizzAir service line. I have spend 15 minutes on the line and I talked to customer service representative, I have provided him with all full information as I have mentioned that I am going to my dad funeral, but they still told me to pay otherwise they wont let me to board the plain. I was broken with tears , I was so heartbroken that even in such difficult situation for person, plus the system error with online check-in they still forced me to pay extra money which I had for my dad's funeral. How awful is that! How disrespectful is that! How terrible treatment to theirs customers! . They just trying to deceive people and make them extra pay. I also heard from my friends about their unforgettable horrible experience WizzAir. I would never recommend anyone to flight with WizzAiz. If you do that, so be ready to pay extra for no reason.

Title: Misleading Baggage Policy – Charged £100 for a 10kg Suitcase!

I’m extremely disappointed with my experience on Wizz Air. When I booked my flight, the baggage information was unclear and misleading. It never clearly mentioned that the checked-in suitcase allowance was only 10 kg. Like most passengers, I assumed that a standard check-in bag would be 23 kg or so.

At the airport, I was shocked to be charged £100 for a 10 kg suitcase – an outrageous amount for such a small bag! I reached out to their customer service several times to explain the issue and request a refund, but they completely ignored my situation and refused to help.

This feels like a scam designed to confuse customers and make extra money through unclear policies. The lack of transparency and poor customer service have made this one of the worst airline experiences I’ve ever had.

I’ll never book with Wizz Air again and strongly advise others to double-check every baggage detail before purchasing, because they won’t help you once they have your money.

I booked a flight to Greece with Wizz Air for £218.79 and a return ticket with Sky, both through Booking com A few days later, I received an email saying my flight was cancelled — with no explanation. The same flight is still being sold for £450! Clearly, they cancelled my ticket because it was too cheap.

Now I’m stuck with a return flight from Greece but no flight to Greece. Absolutely terrible airline – avoid Wizz Air at all costs!

I am writing to detail an appalling experience with a Wizz Air staff member at the boarding gate in Luton Airport, which caused significant distress and unnecessary stress for numerous passengers.

The staff member responsible for checking carry-on luggage was excessively rude, confrontational, and appeared to be aggressively pursuing fees from nearly every passenger, regardless of the size of their baggage. He was "rocket-checking" bags—even those that were visibly small and clearly compliant with the free carry-on allowance—and creating an atmosphere of tension and panic.

In my specific case, I had a ticket that included a free carry-on bag (small backpack) and was also holding a small plastic bag containing a single, minor item purchased in the airport duty-free shop.

The agent refused to allow me to board because of this plastic bag. When I attempted to explain that the item was small and that I had ample space inside my backpack, his response was curt, rude, and aggressive. He cut me off, stating dismissively, "I have no time for you to explain the rules, pay the fee." This was an absurd reaction to a simple, easily rectified situation.

I immediately placed the duty-free item inside my existing, compliant backpack. However, the tone and aggressive demeanor of this employee were entirely unprofessional. His actions suggested he was under instructions—or personally motivated—to create non-compliance issues solely to charge passengers extra fees, causing significant delays and anxiety right before boarding.

This kind of behavior is unacceptable. Wizz Air needs to ensure its frontline staff are trained to prioritize customer service and reasonable judgment over generating fees, especially when dealing with minor issues that are easily resolved. The unnecessary aggression and rudeness reflect poorly on the entire airline.

Low-cost airline Wizzair's new way of raising money and making you pay double for economy tickets is to deny access to online check-in. So, if you find yourself checking in online and neither the Wizzair app nor the website allow you to access it, know that once you arrive at the desk well in advance to check in, they will send you to a security control office and charge you around 50 euros for the service. The only way to avoid having your money stolen, as you learn from experience, is to record a video of the website and app malfunction. But up to 3 hours before the flight. Damned!

I have been waiting 1 1/2 hrs for someone to answer my call for assistances.
The site doesn't recognise my ref no. so I cant do anything online. I have been trying for a week to secure seating for myself,1 autistic/ADHD person and his helper.and a wheelchair for myself as the walk to Wizzair flights is always long We need to be together near an exit and the seat choice should be free.
We have to travel the route we are booked on as its the only direct one.I had crossed my fingers making this booking as the last one was cancelled with no refund.
More staff needed at call centre or easier way to access help.
Customer service virtually non-existent

I’ve written a very detailed letter to Wizz Air and have had a very strange response “they are not responsible for third party services” when the issues are detailed and I recorded the calls directly with Wizz Air.
When I questioned their response, I received an email back “we have nothing to do with your complaint”. I appreciate you need to manage your expectations using budget airlines but really didn’t expect these type of responses. I would have thought customer loyalty would be helpful to them to keep them in business. Not an airline I will be using ever again.

I’ve never made a complaint before but I have never been more upset with a service than the onboarding for this flight. The flight itself was good, the onboarding staff were not.

On our outbound flight, both mine and my friends cabin bags were accepted without any issue — they fit perfectly in the baggage sizer and clearly met Wizz Air’s hand luggage requirements. However, on our return flight, my friend and I were both charged for the same bags, even though they once again fit the sizer with no problem.

We politely explained this to the gate staff, but one staff member in particular insisted we pay an extra €146 in baggage fees. This felt completely unfair and inconsistent with Wizz Air’s own policy. To make matters worse, we saw a staff member bringing out a measuring tape for some passengers, while others with visibly larger bags were allowed through without any checks at all. It felt completely random and inconsistent, as if people were being singled out at the gate.

To add to this, once we got to the other staff member who was checking the passports, she was clearly asking why the other lady had charged us as she was not sure why. The lady who had charged us had a very unsure answer to this basically saying “just because”.

I later received an email response from a company called Click2Refund, which was listed as the contact for submitting complaints. However, this added even more confusion, as I believed I was already contacting Wizz Air directly. Since then, I’ve been unable to make a formal complaint through Wizz Air’s own website — the process is extremely difficult and unclear, making it almost impossible to resolve the issue properly. Overall, this experience has been frustrating and disappointing.

I was not allowed to board. I had all the necessary information with proof and I cross checked and was willing to get instant AVT THOUgh not needed but instead of being understanding. He boasted he saved me when the staff realised when he was wrong he went and the other staff took over and t threaten me with police. They realise I was right they tried to frame me . Because the staff member realisd I did make sense I do not need all this and when the police came over . I had to respect them and make my out of the airport but I was right I didn’t have no checked in bags or had to lean the international transit area in turkey and less than 24 hrs a one ticksr next destination but instead he was stubborn. And stood there talking I had to miss my connecting flight s and get a new one for 2 times more and the hassle

Just get something else or walk wizz air just trying do get every Dollar you have the ways you have no idea I hope that money goes for maintenance of airplane or something useful .

hopefully I never have do use this company again

I flight to Turkey 2 times which was an Absolutely awful experience flying with Wizz air!
They charge you for everything! The train from my city to Gatwick was delayed but When I arrived at airport it was still 1 hour left and checking desk was open! I already did the check in they just had to print boarding pass They didn’t give me the boarding pass!!! I had to pay for another ticket with Turkish airline and waiting 3 hours before boarding!
In the return I had a small carry on which was exactly the size they mentioned and could place under seat! They charged me £45 because I can’t carry it on my shoulder!
Wizz Air’s Check-In Failure Cost Me Extra – Unacceptable! It costs £45 Unbelievable and Unacceptable!!!
Not even one glass of water or tea is free!!
In the end if you add all ticket costs you more than other airlines!!!

Wizz Air’s Check-In Failure Cost Me Extra – Unacceptable!

I paid for automatic check-in when booking my Wizz Air flight, expecting a smooth experience. Instead, their website malfunctioned for two full days, prevented me from completing the check-in process despite repeated attempts.

Because of this failure, I was forced to pay an additional €48 at Belgrade Airport for check-in assistance I didn’t need. I had already paid about €8 for this service, and I expected not only a refund but at least an upgrade for the inconvenience. Instead, I was charged even more. ABSURD!

This kind of service is unacceptable. If Wizz Air charges for convenience, they should ensure it works—or take responsibility when it doesn’t!

I’ve submitted a claim, but I want others to be aware before booking with Wizz Air.
And let's see how long it takes to get my money back!

When we tried to check in online the website kept on saying error. Therefore we went extra early to the airport to do it manually. On the airport we apporah an Wizzair worker (had the badege and lineyard) and asked where we could check in. It was very early in the morning and he told us to wait until they open. We sat down and waited. Once they opened the check in they said we had to pay £43.50 EACH!!! as a fee for not checking in before the check-in at the airport opened, and that we should have called a number instead of waiting for them to open AS WE WHERE TOLD TO DO BY THEIR OWN STAFF.
On top of that they threw my bag around so much it broke.

They also keep on changing their flight times a lot so god forbid you have any connection fligths.

We was going away to Budapest in August 2025, due to a plane on the runway broken down, the flight was cancelled, Wizz Air offered one night accomodation of which i had to pay £70 round trip taxi to the hotel and back, next morning spoke to Wizz Air and they said they have no flights, at this point i had already lost one nights worth of hotel stay. So i had to pay to go on another flight which had one stop on it and eventually arrived at the hotel late on day 2, in effect we lost two days of our holiday. Whilst at the airport there was no food vouchers or anyone to speak to and relied on the screens to let us know whats happening.

i put a claim in to Wizz Air for costs out of pocket and chased them four times by email.

i have tried to ring 60 mins hold time and after 20 mins the phone automatically cuts off so no chance to speak to them

tried the chat live not much better either

vile. arrived 3 hours late at night, but they registered a flight time longer than what it actually took to avoid having to refund us. avoid at all costs.

We had a 14 hour delay on our flight back from Budapest. The flight crew told us that the delay was due to a malfunction on the original plane (we ended up flying on a different plane to original scheduled) yet when we tried to claim for compensation they refused telling us that the delay was due to air traffic control so no compensation was payable. This is simply untrue as no other flights were delayed that day.

I’d give them 0 if I could.

I book flights from London to Athens for 6th-9th November. Then I had an email from them saying my flight on the 2nd was cancelled.

I phoned them to say I hadn’t booked a flight on the 2nd and they said they’d changed it for more - with no notification! - as there were no longer any flights on the 6th.

So I cancelled the entire booking which they said was no problem… and then they tried to end the call. I asked for a confirmation email of the cancelled and the full refund and the agent said they’d changed don’t send confirmation emails for either!!! I’d just have to wait.

So now I have to take it on faith that I’ll get all my money back with no confirmation from the company that we’d ever even had a conversation or that they’d changed my flights without letting me know.

Appalling.