Wizz Air Reviews 2,562

Awful ! Charged for bags that fits Like it says on your page , by “agent in training”😳😳
And now company does nothing !

very bad service or none at all. Low cost companies find every opportunity to get money out of you. When we were going home we had lost our phone and could not check in ourselves. It cost us DKK 800 to be checked in at the counter.

My return flight to Faro 24 Oct -28oct 2025.
My trip to Faro was ok. I checked online and got boarding pass. For return flight, 28 Oct 2025, I tried to check in online couple of times, every time wizz air online check in system blanked showing "airport check in only" . I tried couple of times in 2 days before flight. I contacted Kiwi.com my agent, they advised me to pay at airport and claim refund. At airport customer service staff said no notification to them so need to pay. So I paid EUR47 /person for 4 people which was a lot to me.
Next day I contacted kiwi.com and they said I it was not priority booking so they can not do anything and I approached Wizz air, submitted claim with all proofs of system not working and receipts of payment.
I got reply saying it is customer responsibility to chick in online and airport check in is chargeable and they reject my claim.
I again emailed with all proofs and still they rejected and said closed the case. I still have proofs and provide if needed.
I was aware of airport check in charges and need to online check in, but do not understand, how I can do online check in since their system not allowing me to do so? There were other customers queuing up with same problem and they were paying as well.
For me, is totally unethical and hooking up customers to make money.
Please advise me what can I do now?
Neither my agent kiwi.com helps me not wizz air refunds me. Spent so much time and hopeless.
Thank you
Umeshchandra gautam

Contacted customer services three times and was told a manager would ring me back still nothing. Did a formal complaint 6 weeks and still nothing.

Be very warned with Whizz air - I got tickets, received my confirmation code but when I checked in got told that they didn't take my money and my tickets had been cancelled. It was the first I heard about it and I had to spend over £500 on new flights.

I fly quite frequently with budget airlines of various kinds in Europe. Wizz is the only airline, which gives the free seats scattered across the aircraft. There is no reason to do this, apart from trying to squeeze another few euros out of me. This is a shame. Recent experience with Vueling, Ryan, Volotea, Air Europa and many others shows, that this is stingy practice of Wizz only. This attitude should be banned.

One month ago, my flight was cancelled after boarding. Wizz Air have broken EU law by not refunding me my inbound flight (which should be an automatic process) or alternatively reimbursing me for the flight I required to get back to the UK. No representative was on hand at the airport and the accommodation options ran out. My experience has been terrible. No one is able to help me on the phone. I was promised a phone call from a senior representative within 24 hours which, unsurprisingly, hasn't happened.

I would leave 0 stars if I could. I have followed the process through the airport as our buggy was badly damaged, and arrived back with me separated from the protective bag that it had been packed in. The repair shop deemed the buggy beyond reparable and advised me to claim through Wizz. Wizz have asked me numerous times for documents, which have been provided, sending me round in circles. They have now closed the claim stating i haven't provided all of the documents. They refuse to speak to me on the phone leaving me with a £300 buggy smashed to bits that I cant use

Hidden fees and charges-
They are a bunch of day light robbers. They advertise lower prices while booking but then you realise they charge fees afterwards that are mandatory - web check in is charged and if we decide not to do web check in then they charge like 40€ to check in at the airport. That was more than what we paid for the tickets!!!!
Then they had the audacity to charge 5€ as airport fees on top of that check in fees.

Thing is when you book they do not clearly state these charges!!! Avoid at all costs. Better to pay a bit more and fly easyJet

I would give negative rating if option. The airline changed my flight date with no reason…. Completely changed my plan. Had I booked hotel in advance, I would not only have wasted my hotel cost in my departure city but have to pay the hotel for my destination city. What the heck! On the departure date, the flight kept on getting delayed to a later time. No other airline is showing delay at all . And you can’t find luggage cost online, no transparency. The moment you enter airport, even ask them questions at counter cost you $$$. I will avoid it in the future. One time lesson.

Used to easyjet. Quite simple and great app...Wizz air are deliberately misleading

Don't recommend them

If I could do 0 stars I would

A flight company’s quality becomes obvious when things go wrong.

I cancelled my flight ticket on the website, but an error occurred during the process. My ticket was cancelled anyway; however, I didn’t receive any cancellation confirmation, nor can I see my ticket information in the cancelled flights section.

I created a claim and sent a complaint via email, but it was pointless — I might as well have spoken to a wall.

Wizz Air, tell your customer service reps to actually read emails rather than reply with automated responses.

Terrible customer service experience from the start.

Wizz Air inexplicably cancelled my flight to Rome on 3 weeks notice costing my €360 in hotel fees and booked activities. When I claimed via the Wizz Air website, they sent me back a generic Dear Customer email citing conditions of carriage and as such they wouldn’t reimburse me. I’ve flown with Wizz Air 4 times in the last 12 months and every time there has been a schedule change - though thankfully none as serious as the above. It is clearly part of their business model to simply cancel or move flights if it no longer suits them, regardless of cost or impact on customers. Never flying with them again.

Worse airport operation. No clear signs. People going right to left. No help full staff. At Gatwick

We booked a trip to Egypt with Wizz Air months in advance for November 2025, arranging everything around the confirmed flight — annual leave, hotel, airport parking, and transfers. To our shock, Wizz Air not only changed the departure time but also the date, moving it a full day earlier!

The only options offered were a refund or to accept the new date. This caused major inconvenience — our employer couldn’t change our approved leave because of staffing needs. The hotel also charged extra for the earlier arrival and refused to adjust the original booking. We had no choice but to accept the amended flight and deal with the fallout.

Unfortunately, the issues didn’t stop there. The in-flight service was extremely poor. Only one toilet was available for all passengers, creating long queues. Boarding and disembarking were painfully slow, and both departure and arrival were delayed, forcing us to rearrange our airport transfer at the last minute.

Overall, it was a terrible experience from start to finish. Don’t be tempted by Wizz Air’s cheap fares or flashy YouTube ads (where, conveniently, comments are disabled). If we could give zero stars, we would. Totally unreliable and unprofessional airline — avoid at all costs.

What an absolutely unacceptable and unprofessional company. This has been the worst customer experience I have ever had.

I had to cancel my flight back in August after Wizz Air changed the timetable twice, with no possibility to reschedule because all flights were fully booked.

I submitted a claim explaining that the credit card I originally used was no longer active, as the account had been deleted. I also called customer service to confirm that the refund would be sent to my current bank account. They assured me everything was in order. This was in August 2025.

By September 2025, I still hadn’t received anything. When I called again, the representative informed me that the refund was sent to my old, deleted card. Meaning the money was essentially lost. I explained the situation again, and she told me to submit a new claim so they could retrieve the funds and process the refund correctly.

Another month passed. No refund. Instead, I received an email stating that the case had been closed. Closed? With no refund? I called again, and this time I was told that the email was incorrect and that the claim was still open, with the finance department “finalising the details.” I double-checked that the correct bank account was on file.. it was.
I was told I should expect the refund within a week.
You can guess what happened next: still no money.

At the beginning of November, I called once more and emailed and was told the claim was “resolved” and that if I wanted the refund, I should file a European complaint because Wizz Air had already “provided a solution.”

What solution? Keeping my money? Miscommunicating internally? Giving customers contradictory and false information?

This is dishonest, irresponsible, and unacceptable. You have failed to provide any resolution and have effectively withheld my refund. Expect legal action.

So so horrendous. I need a now show letter. After 3 months, 3 claims made, 8 hours on the phone, 5 emails. NOTHING!

I’ve never felt so let down by both an airline and a tour company. Wizz Air charged me €135 just because I forgot to check in online. I get that rules are rules, but that kind of charge is ridiculous — especially when our flight ended up leaving about 50 minutes late with no apology or compensation. It just feels unfair that passengers are punished for small mistakes, but when the airline causes delays, it’s brushed off.

Booked flights the same day whilst in Cyprus and Wizz Air knew that there was no seats available yet still took the booking and the money. The only way to get a refund was to check in with a zero on your boarding card let them take your bags, go through security and then be denied boarding at the gate. Then you would have to be escorted back through from airside, collect your bags and then be given a form to try and get a refund. Absolute rip off and I will never ever fly or book with them again. Use them at your own peril !!!!!

Zero stars. They’ve cancelled my flight and have absolutely no interest in booking me an alternative flight, other than their own flight which gives me less than 24 hours at my destination. Thanks to them, I’ll miss my chance to see family over Christmas.

My disappointment with the service I received during my recent experience with Wizz Air. Unfortunately, it was quite a disheartening experience from start to finish.

Firstly, the check-in process was chaotic and poorly managed. The ground staff were unhelpful and, frankly, quite rude. Despite having requested wheelchair assistance at both the departure and arrival airports, no wheelchair was provided. This caused significant inconvenience and stress.

The boarding process was also a shambles, lacking any sense of organization. To make matters worse, the baggage requirements seemed quite unfair and arbitrary.

Furthermore, my son, who has allergies and needs special attention, was asked to sit alone, which is completely unacceptable. Lastly, to add insult to injury, we were informed that the flight was overbooked. This is highly unprofessional and unacceptable.

I hope that Wizz Air will take these concerns seriously and work towards improving their services.