Just moved into our home. Discovered that our combination oil boiler was leaking water. Text Ben ( on a Sunday). He called back within the hours. Attended. Stopped the leak. A couple of days later rep... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. New boiler fitted and working in 2 days, just 1/2 day more to fully complete and do some extra works for us. Engineer, Bill, took time to explain everything. Lovely clean job and all... See more
I found Ben to be very knowledgeable, we live in an old house which has had plenty of add ons in its 200 years. He very quickly got to grips with our plumbing, and fixed our water pressure issue after... See more
Ben always turns up when he says he will and explains what is wrong and how he has fixed so you are always in the loop .
Company details
Written by the company
W J Townsend and son are a family run Plumbing and heating business specialising in oil heating systems. From boiler repairs, servicing and replacements we have your oil boiler covered. We carry out all plumbing jobs from tap replacements to a whole house re-plumb, caring for all types and sizes of domestic houses. We work along side of Worcester Bosch and Grant boilers as approved installers enabling us to offer the best products with the support of the manufacturers. We get our materials from leading merchants only using the best stuff for our customers. W J Townsend and Son was established after the 2nd World War in 1945 by William John Townsend who ran the business up to the 1980’s when his son Andy took the reigns. Ben joined the business after completing his A levels in 2002. He then carried out a formal apprenticeship achieving a NVQ level 3 in plumbing and heating and gained lots of extra qualifications. Andy Retired in 2018 with Ben taking control to continue offering the same level of service backed up by the years of experience that have been passed down from generation to generation. Looking towards the future W J Townsend and Son look to offer all the newest technologies blending the years of experience and high efficiency green solutions to ensure our customers have the highest level of heating solutions.
Contact info
32 Holdenby Road, NN6 8DH, East Haddon, United Kingdom
- +441327830661
- wjtownsendandson@gmail.com
- wjtownsendandson.co.uk
Very swift response to a problem
Very swift response to a problem. Totally professional and friendly. Efficient, conscientious and thoroughly to be recommended on all accounts.
October 12, 2023
Unprompted review
Old School Reliability and Honesty
At Last, a company that does exactly what they say they are going to do without over-promising, Bens crew were courteous and responsive and left me in no doubt as to the quality of the work carried out, I was left feeling confident that all my requests had been completed to a high standard and have no reservations in recommending W J Townsend & Son
August 11, 2023
Unprompted review
Job well done
1st class plumber very polite and helpful.
Great service
Good attention to detail
June 2, 2023
Unprompted review
Excellent reliable service
Excellent, friendly and knowledgeable engineer. Helpful receptionist. Prompt reliable service. We always use for servicing and any boiler problems.
April 26, 2023
Unprompted review
Can trust the company to do a good job
I had a great service from both Ben and Sean. Clear answers to all questions. Very reliable service. Can trust them to do a good job. I would recommend them to others.
March 17, 2023
Unprompted review
Excellent service
Excellent service, great communication, very professional
March 22, 2023
Unprompted review
Fantastic service
Fantastic service. Quick, efficient oil boiler service by Sean who is professional, kind and very knowledgeable. Easy to book in and always a pleasure to deal with everyone at Townsend’s
March 24, 2023
Unprompted review
Exceptional business and service. Fully recommend.
Sometimes we get used to poor service!
We are delighted with the service, price and communications delivered by W J Townsend & Son which is second to none. From start to finish the experience has been excellent. Thank You
March 15, 2023
Unprompted review
I have now found a reliable boiler…
I have now found a reliable boiler service company. Outstanding service.
February 24, 2023
Unprompted review
W J Townsend & Son are fantastic
W J Townsend & Son offer a fantastic, friendly and reliable service each year, they get 10 out of 10 from me.
February 3, 2023
Unprompted review
Pleasant and courteous engineer
Pleasant and courteous engineer, very little intrusion into house routine. System now running much quieter.
January 27, 2023
Unprompted review
Excellent service
My central heating stopped working on a very cold day.
Ben responded to my request for help almost immediately, identified a failed valve and replaced it; all within a few hours.
January 17, 2023
Unprompted review
Excellent service
We always get excellent, professional and friendly service. First class team.
January 23, 2023
Unprompted review
Fast and efficient service as always.
December 2, 2022
Unprompted review
Excellent service
June 23, 2022
Unprompted review
Excellent service from this local…
Excellent service from this local company.
June 9, 2022
Unprompted review
Very reliable and attentive
Very reliable and attentive. Prompt call out when issues arise. 25 years of real satisfaction and constructive service.
April 27, 2022
Unprompted review
Reply from W J Townsend & Son
It gives us real satisfaction to keep working for such great customers. Thank you
Responsive and comprehensive service at a reasonable cost
Ben and one of his team came to my rescue with a couple of urgent plumbing issues. Great, attentive and patient service. The guy wouldn’t leave until I was reassured that the problem had been resolved. First time using them but won’t be the last. Highly recommend
April 22, 2022
Unprompted review
Reply from W J Townsend & Son
We look forward to helping you again. Thank you for your great review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.