WLS (West London Security) Reviews 69

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had the most terrible experience with WLS straight from the start . As soon as we got into contract with them. I was waiting exchange the security batteries for six months and at the end they insta... See more

Rated 5 out of 5 stars

I live in a block of flats and we have used WLS for some years now and have found them to be first class in everything they do. Today we had a service call and Eriglen attended from WLS, I could not h... See more

Rated 5 out of 5 stars

well recommended london based company. Theres a lot of cowboys out there but ive used this company for over 10 year. They deal with intruder, fire alarms, access control and much more. All engineers a... See more

Company replied

Rated 5 out of 5 stars

We contracted WLS to fix an issue that we've been having with the intercoms for months and had many other call outs with another company. With WLS it was a breath of fresh air. Eriglen and Daisy have... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant and helpful…

From first contact pleasant and helpful in getting me to the correct person who could take my request through to a satisfactory conclusion. Many thanks for great customer service.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

I have been working with WLS for almost…

I have been working with WLS for almost a year, and every time a need then they're very prompted to respond to my query. the whole team are very frendly and efficient.

April 13, 2022
Unprompted review
WLS (West London Security) logo

Reply from WLS (West London Security)

Hi Maria,
Thank you for your lovely review and we hope to continue to provide you our best service.
WLS

Rated 5 out of 5 stars

Service of system.

The engineer came on site to service a system. The work was undertaken promptly and efficiently. The system is working as required.

April 4, 2022
Unprompted review
WLS (West London Security) logo

Reply from WLS (West London Security)

Hi Colin,
Thank you for your review, our service engineers endeavour to provide a solution first time.
All the best,
WLS

Rated 5 out of 5 stars

Reliable service

Provided a quick response to an issue with a door entry system and were helpful and knowledgeable when speaking to office on the phone.

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

WLS did a brilliant job.

March 7, 2022
Unprompted review
WLS (West London Security) logo

Reply from WLS (West London Security)

Hi Mrs Mahtani,
Thank you for your review, much appreciated!
All the best,
WLS Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look