Special thanks to Ms. Liza Wendy for a promise kept. From the first interaction how may i assist you? which was a promise that reflected her enthusiasm to ensure i get to redeem my voucher before the... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my third time buying a gift and it was always a pleasure. Daisy very helpful. we are actually in contact for continuous 2 days and he help me from explaining that my current voucher is only av... See more
Company replied
Thank you so much for an amazing customer service experience. I have been liaising with Daisy to book a special event for my husband and she went beyond expectations. I highly recommend booking your s... See more
Company replied
Tanzeel Hanif provided excellent service. He helped me resolve all my questions quickly and stayed in touch throughout the whole process. Thanks to his efficiency and support, I was able to book a tim... See more
Company replied
4.4
Excellent
399 reviews
Replied to 93% of negative reviews
Typically takes over 1 month to reply
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very nice offered package
very nice offered package and quick transaction. The customer service responded promptly on my queries, Georgina has been very attentive, approachable and quick to action.
April 25, 2026
Unprompted review
I had some issues with booking process…
I had some issues with booking process and Diana helped me to solve them. She replied very fast and was very professional! I had a great experience!
April 24, 2026
Unprompted review
Tanzeel Hanif was very helpful
April 23, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re glad to hear that Tanzeel Hanif was very helpful. We truly appreciate your support and look forward to assisting you again in the future!
The customer service i experienced…
The customer service i experienced today was extremely good especially assistance and helpful solution provided by georgina. Thanks to her
April 23, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our customer service and that Georgina was able to assist you with a helpful solution.
We truly appreciate your kind words and will be sure to pass them on to her. We look forward to serving you again in the future!
Lunch reservations
Georgina handled my reservations v efficiently. Thanks.
April 23, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re pleased to know that Georgina managed your reservation efficiently. We truly appreciate your support and look forward to assisting you again in the future!
“Outstanding Support from Georgina at Wondergift
I had an excellent experience with Wondergifts, thanks to Georgina. She handled the entire process of activating my voucher and arranging the dinner reservation seamlessly. Her communication was prompt, clear, and very professional.
A big thank you Georgina for a smooth and customer focused service!
April 23, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re happy to know you had a great experience with Wondergifts and that Georgina supported you so smoothly with your voucher activation and dinner reservation.
We’re pleased her prompt, clear, and professional communication helped make the process easy and stress-free. Your kind words are greatly appreciated, and we will gladly pass them on to Georgina. We look forward to assisting you again in the future!
Danica assist me about this experience.
Danica assist me about this experience.
She was very helpful and made the contact and reservation comfirmation very quickly and easily.
Thanks a lot
April 23, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We're glad to hear that Danica was helpful and made the contact and reservation confirmation process quick and easy for you.
We truly appreciate your support and look forward to assisting you again in the future!
I just want to say thank you to Diana…
I just want to say thank you to Diana for the excellent support with my credit note request. Everything was handled efficiently and made the experience stress-free!
April 21, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We're so pleased to hear that Diana provided excellent support with your credit note request and made the process smooth and stress-free.
Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Reply from Wondergifts
Thank you for your kind words! We're delighted to hear that Liza Wendy was so helpful in assisting you. We truly appreciate your feedback and look forward to serving you again soon!
Had an informative conversation with…
Had an informative conversation with Ms. Diana. She helped me with the confirmation of the reservation.
April 20, 2026
Unprompted review
Reply from Wondergifts
Thank you for your thoughtful feedback! We're pleased to know that you found the conversation helpful and that Diana was able to assist you efficiently with confirming your reservation.
We sincerely appreciate your support and look forward to serving you again in the future!
Wonderful Service
Received the tickets and a bouquet of roses promptly. Georgina was very friendly & helpful in trying to schedule the Formula 3000 experience, despite limited availability.
April 21, 2026
Unprompted review
Reply from Wondergifts
Thank you for your lovely feedback! We're so glad to hear that your tickets and bouquet of roses were delivered on time.
It’s wonderful to know that Georgina was friendly and helpful in assisting you with scheduling your Formula 3000 experience, even with limited availability. We truly appreciate your kind words and look forward to serving you again!
Diana was absolutely exceptional in…
Diana was absolutely exceptional in supporting me with my request.
She was extremely kind and understanding in accommodating our concern and addressing the issue.
Really appreciate your help Diana.
April 21, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We're thrilled to hear that Diana provided such exceptional support and handled your request with kindness and understanding.
We’ll be sure to pass along your appreciation to her—it will mean a lot. We’re glad she could address your concern and assist you so effectively. We look forward to helping you again in the future!
Booking process and service
Once I verified the voucher, the WhatsApp exchange was set up and the customer service team verified the booking as per my request very quickly.
Diana, who was dealing with my request, was very helpful, prompt in her responses and efficient, verifying and confirming my booking in under 2 hours.
April 20, 2026
Unprompted review
Reply from Wondergifts
Thank you for sharing your experience! We're glad to hear the voucher verification and WhatsApp setup went smoothly, and that our team was able to confirm your booking quickly.
A special thanks for recognizing Diana — we’re delighted she was helpful, prompt, and efficient in assisting you and getting everything sorted within such a short time. Your feedback is truly appreciated, and we look forward to assisting you again in the future!
Good Product but Bad Service & Hidden Cost
I appreciate the diversity of your service offering. However, my experience with the pricing and booking process was disappointing.
What I did not expect—and did not find acceptable—were the hidden costs associated with the gift. I was initially asked to pay an AED 50 “upgrade” fee, which increased to AED 90 shortly after, and then to AED 171 right before completing the booking, which I ultimately paid. I was informed that these charges are applied by WonderGift partners; however, from a customer perspective, this distinction is irrelevant. The responsibility for transparency lies with you.
More importantly, the term “upgrade” typically implies added value in exchange for a premium. In this case, the fee was effectively mandatory to secure the booking, with no additional benefit provided.
The experience was further impacted by operational inefficiencies. After paying the AED 171, I only received booking confirmation two days later. By that point, I had to consider alternative plans. When I inquired about the cancellation policy, I was directed to call a number. The agent then asked to follow up via WhatsApp, where I was repeatedly asked to provide proof of payment for the same AED 171 fee.
Overall, the process felt disjointed, non-transparent, and frankly undermined trust in the service.
On a constructive note, I would be happy to share perspective on how to strengthen your customer journey and avoid similar issues in the future
April 20, 2026
Unprompted review
Great customer service from Tanzeel and…
Great customer service from Tanzeel and Georgina. Keep it up!
April 20, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind words! We’re delighted to hear that Tanzeel and Georgina provided you with great service. Your feedback means a lot to us, and we’ll be sure to share your appreciation with them. We look forward to serving you again!
I needed a quick response and guidance…
I needed a quick response and guidance with a booking and Diana did an excellent job.
Great customer service!
April 19, 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that Diana provided you with quick guidance and excellent support with your booking. Delivering prompt and helpful service is always our priority.
We truly appreciate your kind words and look forward to assisting you again soon!
Diana was very helpful and…
Diana was very helpful and professional. I needed to cancel my bookings and Diana was very fast and helpful
April 19, 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind feedback! We’re pleased to hear that Diana was helpful and professional in assisting you with your booking cancellation. It’s great to know she was able to support you quickly and efficiently.
We truly appreciate your comments and look forward to assisting you again in the future!
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