Wonderprice Reviews 

I had ordered a Nintendo Switch which hadn't arrived in time despite the dates on the delivery and website saying it would.
I had chased up a few times to be told on two occasions it would be the next week which it was not.
When arrived, I did not open the box but all the instructions and details were in Chinese by the looks of it which suggested that it was shipped cheap from there hence delivery delays.
I emailed to return the Nintendo and the first response was to offer a £5 voucher to be used on their site, not even a voucher to the value of the product.
I since returned this and did receive a full refund.

I initially ordered a Sony Xperia 10 VII early Jan 2026 and received an email confirming my order BUT delivery would be 8wks. This was not acceptable as I am currently phoneless & needed it much quicker. I contacted their team and expressed my situation and dissatisfaction. I requested a refund.

I received a prompt email alerting me that my delivery was now going to be 2wks, we which was great but still didn't help my immediate situation. At this point I reminded them that I had asked for a cancellation & refund.

Their customer service team was very responsive, apologetic & polite. They confirmed my refund would be processed immediately. They sent a picture of the refund transaction & said it would take 3 days. Today I have received my refund (day 3), just as they said. Whilst I didn't receive my new phone, due to my urgent need. I did receive good efficient polite customer service and they were true to their word.

I can see a lot of recent bad reviews, so I just felt I needed to post a good review. I also see that they are registered on Companies House as dissolved, so perhaps this should be addressed in order to give customers assurance, as they are still clearly trading.

Delays, unsolicited goods and incomprehensible AI generated emails and texts. £179 out of pocket, 12 weeks of harassing often incomprehensible emails and texts arriving in the early hours of the morning, stress and inconvenience. 

Still waiting on my order, coming up to 2 months now. My 3rd attempt at buying from Wonderprice and another 1 star experience. Never again.

Honestly I was very very very scared a skeptical about ordering from here I had even asked for a refund the day after cause my mum had me convinced I had been scammed. I checked different social media platforms even ones like reddit to check if it was safe. but the customer service got back to me the three different times I made a complaint. The dispatch time was definitely a bit long almost a month but it came safely in one piece and I love my device, So thanks for that🫶🏾. Also further info ordered 24th December 2025 and got it Jan 2026 like beginning of third week

Ordered a DS lite. Arrived in 4 days undamaged package . sealed box and appears to be ok cant see it is counterfeit or a scam as some have suggested. Contacted Customer Support about a couple of things they were very prompt and helpful. Had no problems with the tracking etc. Overall very pleased.

Cheap isn't always good; I ordered an expensive pair of headphones in good time for Christmas (9 December). Their website showed it had been despatched, but nothing arrived. I complained, and received a dispute reference, and on the 22nd they advised that it could be expected 'next week'; on the 9 January it still hadn't arrived, and I was told that the investigation (warehouse, courier etc) was ongoing, and that 'they were awaiting instructions from upper management'. I wrote again on the 14th to ask what was happening. No reply. And again on the 19th to give them a week, otherwise I would initiate charge-back proceedings; still no reply. I started proceedings, and had a mail from them on the 5th Feb suggesting that I had opened a dispute due to 'product unacceptable' (not true - it hadn't arrived) and asking me to stop the dispute to allow them to make a refund, as a dispute would damage their reputation with banks and payment processors. I wrote to say I wasn't going to do this because I didn't trust them to process a refund, and that they deserved a poor reputation. On the 4th I checked my card issuer and a charge-back credit had been placed on my account. On the 5th they wrote, unaware that the charge-back had been completed, offering a refund again if I closed the dispute, and stating that 'certain technical issues prevented us from replying to your message in a timely manner'. So essentially I lent these people £256 for a couple of months, and my wife did not get headphones as a Christmas present. End of story - so this long spiel is just to warn you potential future customers what you may expect if you try to buy from these people.

Wonderprice company is a fraud. I returned my unused within 5 days product but they didn't refund the money. They kept making excuses for 4 months about their management process. Then I realized, the Wonderprice Ltd company is dissolved in the UK companies house. So any further purchases from this website will risk your 100% money.

Step away, this company is dissolved in Company House sends damaged packaged goods stuff with no warranty and no one to speak to thereafter.

Despite multiple attempts to email and contact, I never received the item and never received a refund. They ignored my last demand of a refund and this has been ongoing since November. Terrible service, avoid at all costs

The company has filed for voluntary dissolution on the 26th Jan 2026 so please don't use them .

I ordered something from Wonderprice two months ago. I never received my item. Despite numerous emails to their helpdesk I have received no refund and am now getting no response. There is no direct email or phone number to contact someone on. Do not buy from Wonderprice.

Outrageously poor service. I ordered Bose Headphones as a Christmas present for my daughter. They arrived so late that I was unable to give the present. Subsequently, I ordered a set from John Lewis which arrived the next day! I therefore returned the earphones for a refund within 14 days as stated. Posted on 5/1/25. I also took numerous photos of the unopened box as required before listing. Since then, I have had to sent numerous emails requesting my refund. Today, I have received an email from them with a picture of an opened box and consequently only offered a 70% refund!!!! Why on earth would I have taken all the photographs, then opened a box of an item I do not want!!!! A warning to all customers tempted to purchase from Wonderprice at a reduced cost than most places, DO NOT BE TEMPTED. They are clearly not trustworthy. Wonderprice - I would like my full refund for the perfect item I returned please!

Been over 2 months, Still haven't got my product. Never use again, an absolute fraud of a company, got scammed 500 pounds, customer experience was akin to banging my head against the wall for all the help they gave to me. Conviently no phone number and they never reply to emails.

I bought an iPad Air 11 a few weeks ago. From the first moment it arrived I had problems, initially with setting it up and then three weeks later the email heading bar started jumping around and then after charging it up it had lines all over the scree. Wonderprice insist that it is my problem and that I have caused this damage which is totally incorrect, There is no damage to the item, not a single scratch on the screen , they refuse to accept any responsibility and have told me to approach Apple directly BUT that I shouldn’t show them my receipt from Wonderprice as this will invalidate the Apple guarantee!!! I wish I had paid the extra bit of money and purchased from a proper uk dealer.

I ordered earpods in November - they missed the delivery slot by 3 weeks - (they said 3 days) I complained. I cancelled, they then delivered the goods, I aksed to return the goods - they made me pay for the return even tho they missed the delivery date. I returned the goods, unopened, in the original packaging as instructed. They then offered me a partial refund based on the fact that they said the packaging was opened - (it wasnt, I had taken photographs). I challenged, I contacted my credit card company - they then refunded nearly 2 months from the initial order!. The website says 3-5 days - it was 3 weeks. They say 14-day refund - it was a month. Dreadful company, will not use them again, and will tell everyone I meet not to use them! I bought a pair of earpods from A1 Tech Deals. They came the next day - proper service from a reliable company!

Ordered nintendo ds
Never received it. Gave me false tracking information.
Stopped replying to my emails
Paid with debit card -
Big mistake ad cant get refund from them or money back.

Rubbish company, AVOID DEALING WITH THEM

AVOID ORDERING FROM THIS FRAUDULENT COMPANY! I wish I could leave 0 stars as a review. Their customer service is completely useless with no viable option to talk to an actual person from the company.

I ordered the JBL 770NC earphones on 29/11/2025. I only received an update on 12/12/2025 that my order was processing. Since then my order status has not changed. I received a Royal Mail tracking link and that hasn’t changed either- they are still waiting to receive the item from Wonderprice.

It is now 27/01/2026- more than 8 weeks since I placed my order. Every time I try to contact their ‘customer service’ I get a clearly automated response saying they expect my order to arrive by the end of the week or by next week. They also conveniently have no phone number to call them by so I have been stuck requesting updates via email form. This is ridiculous and it’s been 2 month with no progress.

Overall my experience has been terrible and completely unacceptable. A complete waste of money and time!

Update - so I have followed the tracking that Wonderprice gave me for these headphones - it was apparently moving around their hub for several days but with no update for four days and no indication of the parcel ever leaving their hub anytime soon....goodness their hub must be the size of Europe since it hadn't moved out of it for nearly a week!

So I emailed them yesterday and surprise surprise - I have been given a different URL to track my parcel and now it is with Royal Mail and "sender has despatched the item" to them today. So basically THEY LIED when they said it was "on the way"...clearly they were hoping we would give up and write off several hundred pounds worth of product.

Bloody disgraceful. Would never buy anything from them again, they are clearly running some sort of scam or have the most incompetent delivery process I have ever come across.

If I could give them a negative star rating, I would.

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Husband ordered a pair of Bose headphones on 15 January on the premise that it would be delivered well before the recipient’s birthday on 27 January. Well here we are on the day with the headphones “delayed” but having been “stuck in transit” for the last week. The worst delivery provider doesn’t even take that long to deliver a product based in the UK! Gutted that the presnt we ordered for a birthday still has not arrived so irrespective of what the tracking says, they are getting a negative from me - not just because of the so called”delay” (which I suspect means it hasn’t even been sent yet) but also because it has yet to arrive.