Woocards Reviews 135

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Even though I initially received an incorrect item, the Customer Team quickly responded and resolved the issue in the best possible way once they were aware. When a business remembers that behind... See more

Company replied

Rated 5 out of 5 stars

Prices are good compared to others. I'm from Turkey and because of the exchange rate I have to search every possible website to find best prices and Woogift is very helpful in that situation. Fo... See more

Rated 5 out of 5 stars

I've shopped 3-4 times before and they all went smoothly. The person in charge is very attentive and helpful. Shipping is very good and solid, prices are more affordable than many sites. I definitel... See more

Rated 5 out of 5 stars

Packaging was great, none of my items got damaged. Everything had their original seals on. It is really hard to find sealed Pokémon products for fair prices these days but Woocards just delivers! 10/1... See more


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4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad experience, would not recommend

It has been 20 days and my order still hasn't arrived yet. It went from England to China to come to TURKEY. Still looks as "sender preparing" item and I cannot contact customer service via chat because it does not work somehow, giving error each time. The estimated time has already been reached. I am beyond disappointed and dissatisfied.

October 11, 2023
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Reply from Woocards

Hello Eva,

Thank you very much for your valuable comment.

There is no problem with the chat application on our website, we responded to you 10 minutes after you wrote, even though we were outside working hours. We explained it to you from there and you understood it, but we would like to explain it from here as well.

We sent your cargo via Royal Mail 19 days ago. Due to an error by Royal Mail, your cargo was sent to China instead of Turkey. We opened a ticket regarding the situation to Royal Mail. If we receive an answer, we will take the necessary action as we talked to you in the chat.

Have a great day!

Rated 1 out of 5 stars

Cancelled pre-order with no communication

Pre-order was cancelled because there was no stock. This was one week before the release and no communication was sent to myself to tell me this had happened. I only found out when checking the status of the pre-order the day before release.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Prices are good compared to others.

Prices are good compared to others.

I'm from Turkey and because of the exchange rate I have to search every possible website to find best prices and Woogift is very helpful in that situation.
For now I'm waiting for my delivery and whenever I got my pack I will write another review.
Thanks :)

June 22, 2023
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