Very impressed with this company! I purchased a couple of Brother ScanNCut activation cards. If you order on the weekend, they will get to your order on the following Tuesday because they are closed o... See more
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Review summary
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What people talk about most
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Woodseats are an amazing company. They offer customer service as it should be done. Everyone is very knowledgeable and accommodating and all the staff really care about their customers. I have use... See more
Company replied
Quick delivery and competitive prices. Bought many items from them including embroidery machines, sewing machine and scan and cut machine, also accessories. Wouldn’t go anywhere else as the service i... See more
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All the stars out of the sky for these lovely people, I visited on advice, I’m so grateful I went. The customer service was excellent, the knowledge and advice was greatly appreciated. I was very happ... See more
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Company details
About A61 Woodseats Sewing Machines LTD
Written by the company
A family run business since 1959, we have vast knowledge on new and old sewing machines alike. We sell new and preloved machines, as well as holding multiple certificates for repairing and servicing major brand sewing machines such as Brother, Janome, Bernina, and more.
Our main priority has always been customer service, our efforts have always been put into the passion we have for delivering first class service, fast delivery, and having renowned helpful staff ready at hand to assist you.
We have multiple avenues to support our customers, such as on the Facebook groups we have created, YouTube videos, Zoom tuition, phonecall, website livechat and email.
We are the UK's leading premier dealer of Brother embroidery, sewing, overlocker and coverstitch machines.
Contact info
59 Sheffield Road, S18 2GF, Dronfield, United Kingdom
- 0114 255 2822
- sales@wsmshop.co.uk
- woodseatssewingmachinesshop.co.uk
4.9
Excellent
516 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to use website
Easy to use website. Delivery so quick, great communication. Many thanks
April 21, 2024
The product is exactly as described and…
The product is exactly as described and the checkout process was simple. The delivery was quick and efficient
April 21, 2024
Excellent service as always.
From ordering online to receiving the product, excellent service was running out of black thread because of the quick service it meant. I was able to carry on with what I was embroidering would highly recommend Woodseats.
April 7, 2024
Fantastic fast delivery
Placed my order on a Friday afternoon and received my package on Saturday fantastic super fast delivery definitely will use again
April 14, 2024
Always helpful and great service
Always helpful and great service. The Brother parts are always genuine and the advice is always sound. I was able to collect too.
March 24, 2024
Kept me updated
Mine is an older machine but I was still able to find the accessories I needed with this company. I am very grateful for this. The company were a pleasure to deal with and kept me updated all the way.
March 31, 2024
Scan n cut sdx repair
Very easy to book my scan n cut repair, courier was prompt collecting and returning it, the repair was done quickly and efficiently, good value for money..
March 24, 2024
Reply from A61 Woodseats Sewing Machines LTD
Thankyou for taking time to leave a review it is much appreciated. Regards Tim
Update to - I've not actually had the goods as yet
I've not actually had the goods as yet, even though it was ordered on the 25th March.
Amendment: I now have the parcel, it seems the original had been lost. I had reacted to the email asking for a review without first contacting Woodseats. My apologies for that and many thanks for your prompt response x
April 4, 2024
Reply from A61 Woodseats Sewing Machines LTD
Hello Sue,
Thank you for your review and for bringing this to our attention. We had unfortunately been left unaware of the fact you have not received your parcel as of yet and sincerely apologise for this. There have been no further updates to the parcel since it was collected from ourselves.
We have now processed your order once more and are sending a new parcel replacement out today for expected delivery tomorrow (05/04).
As a token of apology for your parcel not being received as of yet we have processed your shipping as a partial refund. This should show in your PayPal account soon.
Kind regards,
A61 Woodseats Sewing Machines LTD
Had two very positive shopping…
Had two very positive shopping experiences with woodseats over the last month. First my machine needed fixing and they did it the same day for me, fantastic customer service by Matt.
Secondly we bought another machine on woodseats site and it was delivered by themselves (close in distance) and they gave me a little lesson in how to use it. Thank you so much!
March 31, 2024
Great service for my Brother machine
Was hard to find someone to help, Carol was excellent
March 24, 2024
Good quality, good value
Very easy to order. Fast and safe delivery. I am very happy with the price and the product.
March 24, 2024
Was easy to order
Was easy to order. My bank wasn't very happy about doing the bank transfer but that turned out OK. Happy with order.
March 24, 2024
Always so helpful and understanding…
Always so helpful and understanding with thier advice
March 17, 2024
Very impressed with service given and…
Very impressed with service given and product. Highly
Reccomend
March 17, 2024
All round first class
The website was easy to navigate and the ordering process was straightforward. On top of that my order arrived really quickly. All round, first class
March 17, 2024
Great
Great, quick service. Communicated everything clearly, will definitely be using again
March 17, 2024
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