WoodUpp - USA Reviews 

386
TrustScore 4.5 out of 5

4.4

Hickory Street 391, 27030 Mount Airy, North Carolina, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and s... See more

Rated 4 out of 5 stars

Overall, I’m happy with the product. My only complaint is the packaging. Several pieces arrived damaged. The company did replace the first two I reported, and their customer service was excellent, but... See more

Rated 4 out of 5 stars

It’s really Good products actually . but Ive noticed some sheet have a bit different color like half is dark oak, then half is lighter , what I mean is when you put it in the wall you can eas... See more

Rated 5 out of 5 stars

Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp - USA

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • Hickory Street 391, 27030, Mount Airy, North Carolina, United States

  • 336 755 2268

4.4

Excellent

TrustScore 4.5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(386)

1,502 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top-notch!

Product and customer service are top-notch. So glad to support a locally produced product. The transformation of our room was amazing! Very happy- highly recommend!

February 4, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your kind review!
We love to hear great things about our customer service and products! I bet your room looks beautiful and thank you for recommending us .
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Very High quality solid wood

Very High quality solid wood. It is the same as going to a carpenter with a block of fine wood and asking them to carve this table base for you. Its amazing.

February 5, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your awesome review!
We use high quality products and love when customers make mention of that.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great product

Great product. Quick shipping. Easy installation.

February 3, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your awesome review!
Great products, quick shipping and easy installation are our top priorities!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Phoenix Az location

So great to go and actually see the panels in person to be sure abt what we wanted to purchase. We then made our purchase and we are so happy w our walls.

January 28, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you so much for your kind review!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

They look so great

They look so great! I’m so happy I went with this company. My husband tries to convince me Home Depot had the exact same thing, but it’s not the same. These panels have a thick backing of felt and the panels are perfectly spaced for the attachment of all the accessories without having to drill holes into the wood and permanently damage the piece.
Im currently deciding where else I want to put these panels in my house because I love them so much!

January 19, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your awesome review!! We are so happy you went with us too!! We love to hear such great feedback from our customers!!
Thank you again,
The WoodUpp Team

Rated 3 out of 5 stars

While I have not purchased your product…

While I have not purchased your product or any other, I did feel that the WoodUpp Panels were the product I would have chosen had I made a purchase. I thought the quality of the samples were superior to those I compared, and the color selection provided gave me the choice I wanted which was Carolina Pine and beige felt. The sole reason I did not purchase was the lack of length of the shelves in lighter colors. While the selection was broader as far as length's was concerned for the darker shelves. Customer support when communicating via email was responsive, but inconsistent in its replies. Additionally, while I had no problem using your ChatBot, I found it to much the same as the email responses, inconsistent. I have left the door open, and was told by cusstomer support that when the longer shelf becomes available in the lighter color to contact me, and I then will reconsider.

January 26, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your review! We will definitely reach out if we offer a different length in the beige shelves. We are always working on offering new products and will pass your feedback along.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Quality materials

Quality materials, solid customer service. We especially liked the accessories that work seamlessly with the panels. When we had questions, the team got back with us quickly.

January 28, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your wonderful review!
Customer service is a huge priority to us! We love to hear back from our customers.
Thank you again ,
The WoodUpp Team

Rated 1 out of 5 stars

The folks running this company are…

The folks running this company are truly beyond brain dead. I'm sure they make lots of money and thats all that matters. They are clearly losing a fortune with mismanagement and trying to reach the right person.

I would not use any of their products again

February 20, 2026
Unprompted review
WoodUpp - USA logo

Reply from WoodUpp - USA

We appreciate your feedback. We are unable to locate an order with the information you provided. We would like to hear more about your experience. Could you please reach out to us so that we can make this right? We offer multiple ways to reach out customer service team. Please reach out to Hello@woodupp.com or our phone number is 336-755-2268
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Perfect accent wall!

Loved how easy they were to install! I’ve gotten so many compliments.

January 20, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you so much for you awesome review! We love to hear that our products are easy for customers to install!
Thank you again,
The WoodUpp Team

Rated 3 out of 5 stars

Akupanel wall in foyer & mudroom

We created an akupanel wall in our foyer and in our mudroom. Cutting the pieces to fit was a giant mess. Black felt fuzz was everywhere. We didn’t expect such a mess. Also, the panels we received weren’t all the same size. I feel like although the finished project looks good, it was not nearly worth the cost. The wood was cheap and chipped at the ends once cut. My husband said he could have bought black felt and made this for 1/3 of the cost from WoodUpp.

January 22, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your review. Our panels do ship in two sizes ( as stated on website) We split them lengthwise for shipping purposes. We apologize for the difficulty in cutting . We do have customer service here to answer any questions or problems that you made have so don't hesitate to reach out!
Thank you again ,
The WoodUpp Team

Rated 5 out of 5 stars

WoodUpp has a great selection and they…

WoodUpp has a great selection and they make the process easy. Great to work with.

January 22, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. We look forward to serving you again soon!".
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Needed lights

Needed lights, worked great. Remote was missing but you guys sent it immediately. Great service and experience

January 23, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thanks for the great feedback! Our team works hard to provide the best service possible, and I’ll be sure to pass your kind words along.
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Enjoying our panels

Enjoying our panels. The only negative we encountered is several of the panels came damaged on the edges. Something you wouldn’t anticipate for the price we paid. We don’t know if it happened prior to shipping or not. But since it was on several panels we just adjusted the panels during instillation to better hide the damages.

January 22, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your kind review,
It seems that panels got damaged during delivery. We try to pack to ensure that this doesn't happen but unfortunately it may. Our customer service team is always available for any issues so don't hesitate to reach out!
Thank you again ,
The WoodUpp Team

Rated 4 out of 5 stars

Overall I recommend, but ...

Overall this product is very good. It is simple to cut, apply and looks great. I love the accessories, the way they look and simple to install. There are a few items that could be improved: The wood quality itself is good, the issue is that; 1- not enough staples holding the wood on the felt. When you cut it If you don't have more staples yourself the wood will move during the cut. 2- The board pieces are not all aligned evenly on the felt I had to take some of them off and re-staple them on to get them all even.

January 22, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for bringing this to our attention. We truly appreciate your input, which helps us improve our products. Our team is looking into this. Please don't hesitate to reach out to our customer service team.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Easy installation and looks great

Easy installation and looks great. Would recommend buy of product

January 22, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you so much for your kind words! We're thrilled you had a great experience with WoodUpp . Hope you purchase again!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Smoked Larch is absolutely beautiful!

This projuct was easy to install, and beautiful looking. The website was easy to navigate and when i reached out with a question it was addressed by a real person quickly. The ordering was based on square feet which might make small projects difficult to estimate since its hard to determine wastage since you are working with board units of 2 different widths. I suggest buying extra to make sure you have enough.

January 19, 2026
WoodUpp - USA logo

Reply from WoodUpp - USA

Thank you for your awesome review! We love the look of the Smoked Larch also! I'm happy to hear you had a good experience with our customer service and thanks for the feedback for the estimator.
Thank you again,
The WoodUpp Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look