WoodUpp - USA Reviews 

I am a photographer and videographer, and I've always wanted a space that I can use as my office/studio. When my fiancé and I moved into our condo last year, we came up with the concept of doing an accent wall, and he found your company. While he's very handy, I can't explain how easy the process was to install the panels! We came up with a system and got a whole wall done in just a few hours, and it looks amazing. It's everything I've dreamed of having and I'm so happy with the way it turned out

The panels look great. I abandoned the glue. The glue had different viscosity as it was used. I changed over to screws. The job went faster than expected. The people at Woodupp were easy to deal with and accommodating with my schedule.

We have transformed our space!

10/10. This product rocks

I never received the samples

Product is excellent. Customer service subpar to say the least…

Update following comment from Woodup so that customers can make their own opinion.

Ordered on 12/19, on the basis of the information on the website: order processing 3-5 days. Shipping 1-3 weeks, if no unforeseen circumstances arise.
Followed up on 12/27 as hadn’t heared from anyone about my order being processed. Received automatic email from « Ai agent » to let me know that someone would follow up. No one reached out. Emailed again on 1/10. That’s almost a month after ordering. Heard back on 1/12 to let me know order was expected to ship « later that week ». Did not receive any confirmation that product had indeed shipped that week. Finally received partial delivery on 1/18 : one box was missing. I had to reach out to customer service to get update.
Overall: never received order processing confirmation. Received goods over 5 weeks after order, with no explanation. Had to constantly chase to get updates. 2 to 3 days delay between my outreach and customer service response.
Limited or inaccurate information provided, reactive and not proactive communication, slow to respond. I confirm subpar rating of customer service.
However: product is indeed really good. Installation is easy and it looks great.

Great quality product, expected delivery time was much longer than expected but overall pleased with the craftmanship.

These work perfectly

Customer service was excellent at coordinating a delayed delivery request and changing a few items in the order. On the other hand items were missing. I still don’t have the remote control. It’s a unique product. Not many construction materials have a felt board backing. A list of tools and materials would have been helpful. Nowhere is the need for very short screws, a staple gun, or a 64 tooth saw mentioned. If you want an excellent rating, these things matter because it saves the customer time, money and aggravation.

Awesome product, fantastic customer support, and an all-around great experience! I will be using WoodUpp again for sure!

The product itself is SO, SO, SO gorgeous, and so easy to install. I completed a 16' corner of our office by myself. Once we get all of our doner plaques and such installed, it's going to be so impressive.

The shipping and shipping-related customer service was a little lacking. We did purchase during Black Friday, and anticipated some delays, but we were not anticipating that it would take nearly 2 months to receive. Customer service was so nice, but their stated shipping days were not accurate.

Having said that, I would still recommend the product, but if you have to have the panels installed by a certain date, give yourself plenty of time to get the product in and installed.

I started ordering for my office project when Woodupp launched the “Black” Friday sales. I went with them due to their overall quality and the versatile custom accessories. Their customer service team was great to work with and I absolutely love the end result!!

I love how easy it is to transform a room with these panels. Just finished the second project with the blue oxide and I absolutely love the result

I'm not going to lie, I had a few minor issues, but they took care of me beyond my expectations when I called support. So thank you WoodUpp. Quality Product, Quality Team, Quality Company.

First batch of panels were great and no issues. Second I was waiting for delivery forever. I have received panels with really low quality. I just installed the product and it’s peeling of. I have to call customer service

Product looks fantastic and is so easy to use and configure and reconfigure the accessories at will. LOVE IT!

Eliana was fantastic in helping with a small issue. Love the product and would highly recommend.

It feels like someone forgot my order. When I followed up, they finally shipped. I also did not get a portion of the order and I sent an email but no one ever responded to it.

Update
I did finally get everything I ordered and I am very happy with the products. They did forget something in my order but it was shipped and received and I like everything - just wish it wasn't this delayed experience.

Shipping was fast, and everything arrived fine. We did have one issue with shipping: all our items had arrived except one. Customer service was great and provided the tracking number for that item right away. It came in a timely manner as well. It was something with FedEx and not WoodUpp. All of our products were great! The akupanels and accessories were all so easy to install. Excited to keep adding to what we have.