WoodWorktops Reviews 377

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Lovely choice of quality wood & excellent service. Lianne in the office was knowledgeable & helpful. This is the second time we have used this company & have been very pleased with the products & se... See more

Rated 5 out of 5 stars

WoodWorktops created a custom-made solid oak worktop for our kitchen. They did all the cutting and routing ready for install. Fit perfectly. Also some great advice along the way

Rated 5 out of 5 stars

The web site was useful when assessing worktop options. Having decided to go with rustic oak, I had a couple of questions which the office answered politely and efficiently. They also took my order wh... See more

Rated 5 out of 5 stars

Excellent quality prime full stave rustic oak worktops, 38mm. Leanne was really good helping with quotes. We had several size/design changes where she promptly adjusted the price accordingl... See more

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5.0

Excellent

TrustScore 5 out of 5

377 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Top quality service and beautiful results

Had a rather different style cut for my worktop and they pulled it off without a hitch. Answered my questions happily and with respect to my time. Really great customer service from the initial contact, through the design, to the delivery as well. After I'd had a rather long and aggravating process looking for a bespoke cut natural wood worktop, I have to say I cannot be happier with my choice in the end, just stunning worktops that instantly transformed the space.

May 15, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful worktops and fantastic customer service

Absolutely delighted with my gorgeous iroko worktops. The whole process from ordering to delivery was superb. The reception staff were really helpful and friendly and incredibly patient when answering my many calls and emails, explaining everything in layman's terms. I asked for delivery on a specific day and the van pulled up at the door just as our kitchen fitters were ready for the worktops. Fabulous firm to deal with. I highly recommend.

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fab service and support :)

Fab service and support getting what we needed just right. Really pleased with the worktops that arrived and advice for aftercare - just what we were after. Thankyou

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, very responsive and helpful. The worktops are amazing quality and the best price I could find online. Delivered on time and even the delivery guys were lovely. High recommend.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. All enquiries are dealt with promptly by either email or phone. Prices were better than others I'd checked out and the quality of the oak worktops I bought were 100%. They were cut exactly to the sizes I ordered and delivered at a time to suit me. There was a small glitch - a tin of Danish oil was missed from my delivery but they sent it out by courier and I received it a couple of days later. I would definitely use this company again

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Worktop. Happy customer

Ordered a worktop and didn’t realise that the eBay listing said no Scottish deliveries. Rather than just cancelling the order they company sorted out a special delivery by a courier. Great service. The worktop needed a very quick/light sand down to smooth the top surface but this is to be expected.
Very happy customer.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very reputable

Very reputable, reliable and professional company to deal with. Would definitely use this company again.
Thank you Kalina for all your help.

February 16, 2021
Unprompted review
Rated 1 out of 5 stars

Bowed oak worktop, poorly machined

Oak worktop arrived on time, courteous delivery staff.

That's the only good points. Worktop is bowed front to back by about 7-8mm, there's stamps with serial numbers in annoying places and it's not been thicknessed smoothly so there's grooves in several places. Both the bowing and the grooves only became apparent after sawing and oiling respectively.

February 10, 2021
Unprompted review
WoodWorktops logo

Reply from WoodWorktops

Dear Nick Wheeler,

Thank you for your feedback.
We're sorry to hear that you were so disappointed that you left a 1 star review. We'd love to have been able to help, but unfortunately we had no prior knowledge of the challenges you were facing . Also, we couldn't identify your order form your Trustpilot profile (it could be under a different name) but please get in touch if you feel that we can help you with your worktop issue.
We would like to clarify that - yes, the worktops do have stamps. These are the batch serial numbers which help us to identify production dates, monitor quality issues and keep track of origin tracing.
The stamps are always on the underside of the worktops and would normally make it easier to identify the "face" (or the top side) and the "back".
The underside of the worktops has a less smooth finish and may have some small natural and other defects.
Look forward to hearing form you.

WoodWorktops Co

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