Waiting Waiting Waiting, Still waiting for my item to arrive if you are in a hurry don't bother using them
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I looked up The Wooly Hat Shop, out of curiosity. I had bought a number of various things from Bikeparts and my Credit Card bill was sometimes to The Woolly Hat Shop. I read the Trustpilot reviews... See more
DONT BUY ANYTHING FROM THEM: sending cheaper items than were ordered (FRAUD), no refund, customer serve desk, or address I can return items to via Royal Mail sign for postage.
I've been buying bike parts online for many, many years now with lots of the big name companies out there and with varying degrees of customer service. Recently I bought a wheel set from Woollyh... See more
2.5
Poor
24 reviews
No recent history of asking for reviews
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Very poor screwed me out of money for a delivery that never arrived.
Be warned do not use this company on eBay ordered pedals which never arrived and no evidence Royal Mail actually delivered to my address. I am now out of pocket for £27 and no refund in sight.
March 21, 2017
Reply from Woollyhatshop
Hi,
A full investigation was held for this matter with our Royal Mail team and also Ebay. Both parties concluded that the delivery had been made to your address. We have full written confirmation from our Royal Mail team and also proof of delivery via the Royal Mail track and trace system. We go above and beyond to satisfy our customers as can be seen from our very strong reputation for good customer service.
Regards
Harry
CUSTOMER SERVICE 1ST CLASS!
Had a problem with a purchased wheel. Sent video as requested replacement sent by return avoiding the pain of returning defective wheel.
Previously have also been contacted when I ordered the wrong part and given great advice.
Can't recommend enough!
March 15, 2017
Unprompted review
Excellent customer service and would highly recommend
I've been buying bike parts online for many, many years now with lots of the big name companies out there and with varying degrees of customer service. Recently I bought a wheel set from Woollyhatshop which arrived promptly but there was an issue with them which needed addressing. After calling Harry at their Customer Services department the problem was rectified quickly, efficiently and without fuss. I was very impressed with the service and Harry did a great job in resolving the problem.
The wheel set that I bought is excellent quality at a very competitive price, well packaged and built up professionally. I am very pleased.
Thank you to Harry and the staff at Woollyhatshop.
Cheers, Tony Miller
March 3, 2017
Unprompted review
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