WoolWarehouse Reviews 486

I love this company, always really quick service, if you need to contact them theyre very nice.
I cross stitch, which isn't their main focus, so unfortunately have to shop elsewhere for some things, and those companies are really terrible in comparison.
I wish wool warehouse would expand the cross stitch selections, and perhaps have a sister website focused on it, honestly the cross stitch focused stores online are terrible, takes weeks to get an order and often haven't got stock, don't communicate...

Customer service is fantastic. I have bought yarn quite a few times with no worries always finding it good quality and delivery very prompt, and in fact on this occasion I only contacted them with a query but it was treated with concern and courtesy. To my surprise I was given a free ball. Kudos to Patricia in customer service.

I am now using Stylecraft Classique Cotton DK. It is a lovely yarn to work with. I have made a blanket and many wash cloths. I highly recommend this yarn.
Woolwarehouse.co.uk is the Best place to purchase yarn, a fantastic variety and all all very good value.

What a company, I can't thank them enough. I ran out of wool making a tank top with wool I bought 2 years ago.
I sent a sample of wool I had, to Wool Warehouse.
I had a phone call the day they received my letter and wool.
They had matched it. I paid over the phone. Arrived 2 days later.
What service. Thank you so much xx

I have ordered numerous times from Wool Warehouse. Consistently good value and delivery. Excellent company to purchase from.

Great choice of yarns, quick delivery and arrives in a lovely drawstring bag (great for storage!). 10/10 would recommend.

I ordered from Wool Warehouse for the first time recently. I took a gamble and selected the cheapest shipping option, without tracking, and it made its way safely to me in Australia in just over a week. The prices and variety are brilliant.

I’ve used Wool Warehouse for a number of years very satisfactorily. I recently ordered a yarn, that, when it arrived, I didn’t like. I requested an exchange for the first time. It was a simple process and I’ve just received my exchange, thank you for the swift service it is greatly appreciated.

Ordered wool for my mum may i thank you for your customer service absolutely brilliant sorted my little problem out quickly good choice of wool and all sorts of accessories the delivery was excellent she was thrilled with the quality of the products and the little organza bag definitely be back well worth a visit to the website

Had an issue with returns. They were awkward at first, but resolved the issue promptly and satisfactorily once I managed to find a way to get through to the right person.

Affordable prices, stocks a varied range of products and the delivery was fast. They also supplied me with an optional free organza bag to keep my yarn in which was a pleasant surprise. I will definitely be ordering from WoolWarehouse again. Thank you!

I messed up an order and emailed WoolWarehouse to see if they could help me sort it ok. Almost instantly Adam called me and sorted out my mistake. He couldn’t have been more helpful.
Thank you again
Edit: also my squishy parcel arrived the very next day 😊

I have ordered from WoolWarehouse many times now. The price is always very competitive and it is always delivered in good time. I had a problem with an order several months ago but made a call to them and it was sorted out very quickly. The wool comes packed well and in useful bags. I will definitely be ordering again from them for my next project. My current order was put in on Monday and arrived on Wednesday via Royal Mail. I prefer Royal Mail option even though there are several options for the delivery including EVRI.

Brilliant customer service. I broke a knitting needle a couple of months after buying it, and they sent a replacement - I had it in my hand 26 hours after sending the email asking for help with repair or replacement. No questions asked. Will definitely be buying from them again, I really value service like this.

Placed my one and only order over 14 days ago (going on 3 weeks now), I’ve sent two emails asking for any kind of estimated shipping confirmation. I’ve gotten no response! I was charged the second day my order was placed. I will not be placing any orders in the future!

Excellent service as always. Ordered on 1st April (which was a bank holiday), despatched Tuesday, received Wednesday. Can't ask for more.

They have a great selection but they keep removing part of my address for deliveries. I've put an order through with my full address however the website removed a part of it so it wasn't deliver. After a few days of waiting a received a call form wool warehouse asking me to pay postage again because of their mistake. FYI You can't choose a partial address for where I live. This has also happened more than once.

Absolutely brilliant company. I put my order in Sunday afternoon and received it Tuesday morning.
This is my go to company if I need anything for my crafts.

Great range of products, easy to use website and useful newsletter. Woolwarehouse are my go-to for yarn orders. Free delivery has become pretty slow, but next day is fantastic and well worth it.

I bought the Drops Lima wool (off white) for my gran to knit a jumper. Cannot believe what good quality this wool is (exceeded expectations). It's not itchy, soft enough yet keeps its form to sit really well once knitted. It's really difficult to get good wool in the shops now and most of it is synthetic. It was great to find a variety of natural fibres on this website, coupled with the fact that it's affordable/well priced. My gran has been knitting for 60 years and has struggled to find good wool in the shops in the last decade--she was really impressed.