Wordans Reviews 

Order a large order on 19th of March, paid for fast delivery, still no items, no email response from customer service or sales yet emailed several times. No phone number to call awful service

Ordered on 18th march paid for 2 days delivery. Still no update. Have emailed 3 times with no reply. Terrible service. This was a test order for us to use you as a supplier for our company safe to say that won't be happening.

Changed a custom order without telling me, or providing proofs. Tried to say it was for quality reasons, despite using vector graphics (that can be used at any size without quality loss). This was finally resolved, but took way too long, and wasn't easy.

I placed an order 2 weeks ago and my status still says processing. I have emailed the customer service e-mail twice but have had no response regarding my order. I understand there can be delays but I would feel reassured with an actual update on my order!

Terrible customer service. Placed an order on 13/2/24, expected it on 26/2/24. It's 12/3 today and nothing has arrived. They just cancelled my order and haven't issued a refund. Not to mention the extremely rude customer "support" rep who said the following:
1. "we didn't receive the order till the 19th" in reply to an email from them on 13th Feb confirming my order;
2. "We never confirmed 26th as delivery date" in reply to the same email with latest delivery date listed as 26th Feb;
3. "It takes about 10 working days to deliver customised products"... it's been over 20 working days and still nothing has arrived.

Needless to say, I will be taking my business elsewhere.

AVOID THIS COMPANY. I’ve bought some shorts more than a month ago, sent them back after 2 days and still haven’t got a refund. Keep sending emails and getting an answer after days.

A slight mix up on my order but it wasn't a problem to me at all. I informed them just to let them know and out of the blue i recieved replacements which i did not ask them to do, Can't say more other tham their a trusted compamy, Thank you

Great choice of items at very good prices

Perfect.

Quality, packaging shipment on time. Everything is perfect.

We ordered some personalised key rings, gave them a design and the items arrived not as described or as per the proof.
We have asked for a refund several times and have been told they cannot refund personalised items?
I have explained the items cannot be used as we cannot read some of the print, even sent pictures, and I have heard nothing.
AVOID!

I returned some items almost 3 weeks ago and had emailed them THREE times for an update on when I’ll be refunded.

Update:

Unfortunately it took this review for things to finally get sorted. Whilst they have good products, they could do with rethinking their customer service standard.

Thanks to Kenneth for getting things sorted.

Initially, I was really happy with the 25 personalised mugs we received less than a month ago but within only 2 weeks, they were really messing up. Chipped, colour coming off, really damaged. I wouldn't even expect that from mugs after 2 months, let alone 2 weeks - to make matters worse, when requesting an update to the mugs as these were obviously a bad batch - we were told, quite simply that they could not send out more mugs and would not refund us (so we could get new mugs for our business elsewhere). 80% of them are messed up with a handful already in the bin, such a shame as they were not cheap. The customer service is what has bothered me more than the quality of the mugs. Such a shame.

*** BUYER BEWARE ***
I would NOT recommend using this company and if I could give it zero stars I would.

I placed an online order for 5 polo shirts, went through their online order process, paid in full through their NETENDER payment portal ..... then I was confronted with a "Oops, Technical Problem" screen.

They had taken my money BUT the order was nowhere to be seen, nothing showing in my account, no confirmation email, nothing!!

Trying to get through to them by phone is a joke, it would be easier to land on the moon, and they just ignore messages sent through their online "contact us" page.

I have now had to resort to going through my credit card company and marking this transaction as a fraudulent one, in an attempt to recover my money.

Sadly, this appears to be another company offering nothing in the way of customer service and making it's way to the bottom of the pile.

Couldn't get stock anywhere else! Thanks Nicholas! Seemed to be no stock of this rugby shirt left in the UK but Wordans had some on the shelf and i received in 48 hours a week before Xmas, such a relief.

could only give you 0 stars that would be perfect so that more people could stay away from Wordans uk, with missing items from my order which clearly stated when dispatched they were in the dispatched order, only to receive the parcel with missing hoddies and the wordons ticket inside the parcel states that they are not in there, with no communication from wordons about this and me sending multiple emails to customer services with no response and multiple phone calls with no answer and now for the last week you have turned you phone lines off, so im guessing your into robbing people money, im guessing the only way to resolve this is going to the ombudsmen to maybe try and recover money, so anybody elese thinking of ordering dont as if you have any issues with your order there not interested!!!
Ive now found another supplier called ABSOLUTE APPAREL in the uk if anyone needs a trustworthy clothing supplier, use these as from start to finish they have been amazing.............dont get scammed by WORDANS 👎

I was awaiting a refund for 4 weeks and no one managed to do it.....
finally NICOLAS managed to do it so
THANK YOU!!!!!

I am a new customer and I am delighted with my purchase. I'm looking forward to receiving my second order. What I found most valuable was the customer care. Ken was thoughtful and efficient, both on the phone and via email. He is always very pleasant on the phone, so friendly and helpful. I wish all of my suppliers had a customer care representative like Ken, it just makes ordering so much more enjoyable. I am very grateful!

our order no:#W5497379 yesterday we received delivery yesterday and one item we did not received and i checked on waodans.co.uk website they are showing they delivered when i called on customer care they said this item is on back order but i never receive email about this information now they said i have to wait for 4 weeks.

I have placed order no W54366** on September 14th and sent some items back. Very difficult to get hold of them to approve return (took me 2 weeks), now it's the end of October and still no refund. The return was delivered back to wordans on the 29/09/2023,a month ago. No emails answered, no calls answered.
Avoid this company.

On Au site, Spent 2 hours online picking 4 tshirts for my nephews & their mum, 6 cotton bags (exactly the same) for work colleagues and a makeup bag got my niece. $52 very happy, so try to submit order only postage option given $129 DHL courier. Obviously scam company and total waste of my time trying to get Xmas gifts. Rip off merchants, DO NOT TRUST