My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
Company replied
Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible. Was on a que system over a hour and 20 minutes with no one picking up even though the automated system said I was no1 in cue. I do not rate them as a payroll company I will be telling my agency I don't want them and I will get another payroll company in as its me paying them to get my wage and they don't answer the phone!
February 12, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate your details from this review. If you could please email us at service@workwellcontractorsolutions.com
, one of our support managers will look into this for you.
Many Thanks,
Workwell Contractor Solutions
Adam was polite professional and fast…
Adam was polite professional and fast thanks
February 12, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi
Thank you for the 5* review. We’re pleased to hear Adam provided polite, professional, and efficient support — we’ll be sure to pass this on to him.
Many Thanks
Workwell Contractor Solutions
Very polite and friendly staff
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me several times over the past few years, and always welcoming.
February 11, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Dave,
Thank you for the 5* review. It’s wonderful to hear you’ve consistently had such positive experiences with the team, and that Melissa provided such clear and friendly support. We’ll be sure to pass your kind words on to her.
Many Thanks
Workwell Contractor Solutions
Thank you Melissa.
February 10, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Matthew,
Thank you for the 5* review. We’ll be sure to pass your thanks on to Melissa.
Many Thanks
Workwell Contractor Solutions.
Absolutely shocking company
Absolutely shocking company. I have been trying to obtain Ppe for over 3 weeks and they are refusing to buy even though I am employed by them. I have used other umbrella companies and have never felt like I am being scammed until now workwell.
February 5, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Sam,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate your details from this review. If you could please email us at service@workwellcontractorsolutions.com
, one of our support managers will look into this for you.
Many Thanks
Workwell Contractor Solutions.
Great customer service from Melissa
Great customer service from Melissa. Helped me get onboarded quickly and with ease.
February 5, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Taylor,
Thank you for the 5* review. We’re pleased to hear Melissa made the onboarding process quick and straightforward — we’ll be sure to share your feedback with her.
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi Scott,
Thank you for the 5* review. We’re really pleased to hear you received great service and had such a positive experience.
Many Thanks
Workwell Contractor Solutions.
Special thanks to Melissa !
Special thanks to Melissa !
Everything explained perfectly and very efficiently.
Thanks again.
January 28, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Allen,
Thank you for the 5* review. We’re delighted to hear Melissa made such a positive impression — we’ll be sure to pass on your special thanks to her.
Many Thanks
Workwell Contractor Solutions.
Melissa spoke to me very professionally…
Melissa spoke to me very professionally and made it easy for me to understand,
5 stars from me.
January 23, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Matthew,
Thank you for the 5* review. We’re pleased to hear Melissa provided clear and professional support and made everything easy to understand. We’ll be sure to pass this on to her.
Many Thanks
Workwell Contractor Solutions.
Direct telephone calls
The young man was very polite and helpful quick and helpful
January 9, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi David,
Thank you for the 5* review. It’s great to hear the call was handled politely and efficiently, and that the support was helpful throughout.
Many Thanks
Workwell Contractor Solutions.
I don't want to mention names
I don't want to mention names, your representative did fantastically well in customer service and personal professionalism
January 7, 2026
Unprompted review
Reply from Workwell Contractor Solutions
Hi Jim,
Thank you for the 5* review. We really appreciate you sharing this feedback and are delighted to hear the support you received was professional and handled so well.
Many Thanks
Workwell Contractor Solutions.
WorkWell Payroll company
One of, if not the best, I’ve worked with. Always happy to help and consistently goes above and beyond for both the workforce and ourselves. No issue is ever too big, and they demonstrate a great team ethic throughout.
Fee is also very low to support the work, not like other that are happy to rip the workers off.
December 22, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Micky,
Thank you for taking the time to leave such a detailed and positive review. We’re really pleased to hear your experience has been consistently positive and that the support from the team has stood out. Your feedback about our approach and fees is truly appreciated.
Many Thanks
Workwell Contractor Solutions
process so easy
Adam made the process so easy I am self employed so am new to the umbrella PAYE considerations. He talked me through it and signed up so easy to verify my ID and to get started
December 9, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for leaving such a positive review. It’s lovely to hear that the process felt straightforward.
We’ll make sure Adam hears your feedback.
Many Thanks
Workwell Contractor Solutions.
Great payroll and people from there…
Great payroll and people from there very friendly
December 8, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi
Thank you for the 5* review. It’s great to hear you’ve had a positive experience and found the team friendly — really appreciate you sharing your feedback.
Many Thanks
Workwell Contractor Solutions
Lovely customer service team
Lovely customer service team. I spoke to Lesley and they were really helpful and talked me through, how to gain my holiday pay. Been using Workwell for a few weeks and had no problems.
December 4, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Catherine,
Thank you for leaving such a kind review. It’s lovely to hear the team were able to guide you through the process and that everything has been running well for you so far. We really appreciate your feedback and will pass this on.
Many Thanks
Workwell Contractor Solutions
Lesley at Workwell was quick to…
Lesley at Workwell was quick to understand and assist me to resolve the issue. She was very patient and made the process painfree
December 4, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Stephen,
Thank you for sharing this positive review. It’s great to hear the support provided was patient, clear, and made the process straightforward for you. We’ll ensure this feedback is passed on.
Many Thanks
Workwell Contractor Solutions
The company representative who communicated with me via telephone was informative and very pleasant.…
The company representative who was Jonathan was clear and precise with his instructions and guidance. Communication was excellent and all round great experience.
December 4, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Michael,
Thank you for taking the time to leave this lovely review. It’s great to hear the support provided was clear and easy to follow, and that the overall experience felt positive throughout. We’ll make sure this feedback is passed on.
Many Thanks
Workwell Contractor Solutions.
Pay help
Lesley made it extremely easy for me to get my holiday pay sorted as I'm useless with technology so she made me at ease
December 3, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Davy,
Thank you for the 5* review. It’s great to hear that Lesley made the process straightforward and helped put you at ease while sorting your holiday pay. We’ll be sure to pass this lovely feedback on to her.
Many Thanks
Workwell Contractor Solutions.
Lesley answered my call
Lesley answered my call - listened carefully to what I had to say - and - spoke politely. She took the time to look into the problem and take constructive action to resolve it. Our world is a better place when we all pause for a moment and show a little kindness !
November 21, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Robert,
Thank you for the 5* review. It’s wonderful to hear that Lesley listened carefully and handled your query with politeness and constructive action — we’ll definitely pass your feedback on to her.
Many Thanks
Workwell Contractor Solutions.
Highly efficient
Highly efficient. Superb service. Never a problem. Everything dealt with promptly. Thanks again
November 27, 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Ronald,
Thank you for the 5* review. We’re pleased to hear you found the service efficient and prompt — it’s great to know everything was dealt with smoothly.
Many Thanks
Workwell Contractor Solutions.
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