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Workwell Accountancy Reviews 3,312

•
TrustScore 4.5 out of 5

4.6

Accounting Firm
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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the efficiency of the overall experience. However, some customers also noted issues with the service, including delays in receiving forms or payments, and occasional unresponsiveness from the payroll team. A few other people also felt that the payment process was not always on time, with some experiencing late payments and difficulties getting their queries resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise the helpfulness and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the professional, fast, and... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight the quick and... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express significant frustration, citing issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been amazing the past few months. He efficiently closed down my company, provided me with the softcopy of company accounts from FreeAgent I needed for managing my tax affairs, and went abov... See more

Rated 5 out of 5 stars

Barney T was very helpful and knowledgeable and really tried to get my query resolved. Unfortunately as it is bank holiday weekend (and I called late), some people had left and he wasn't able to resol... See more

Rated 5 out of 5 stars

Patient, understanding and listened to what I said without any judgment. Natasha took the time to look at my account, so she fully understood the issue. I was able to figure out my wage payment and w... See more

Rated 5 out of 5 stars

Natasha answered my call and helped me to withdraw some of my funds from my holiday pay. On top of that she helped me to understand why so much tax gets taken away from the large sum which I have alwa... See more

Company details

  1. Accounting Firm
  2. Accountant

Written by the company

Workwell Accountancy provides award-winning accountancy services for limited companies and sole traders. Our monthly accountancy package includes everything you need to ensure your business runs smoothly, and you can access the best possible support for your business.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Natasha was really helpful

Natasha was really helpful, she explained to me everything on details what was my concerned about. Making sure I understood everything. Thank you Natasha

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I had a great experience speaking with Barney T over the phone—his customer service was excellent. He was polite, patient, and really took the time to listen and solved my worries. It made the whole process so much smoother and more reassuring. Thanks again, Barney, for your help and professionalism!

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

the guy was so rude who called me and…

the guy was so rude who called me and so sarcastic

May 20, 2025
Workwell Accountancy logo

Reply from Workwell Accountancy

Hi Elizabeth,
Thank you for your review and we apologise for any frustration caused recently.
Your feedback has been passed been onto our Support Team who will be in contact with you shortly.
Alternatively, if you would like to contact us, please do so by calling 01923 257 257 or emailing support@workwellsolutions.com. We are available between the hours of 8am – 6pm Monday to Friday.
Many thanks – The Workwell Team

Hi Elizabeth,
I did call but got cut off, have tried calling twice after but there seems to be no answer. I have listened to the call and wanted to discuss this further with you. If you could contact us on 01923 474704. Otherwise I will try again later today.
Many thanks,
Workwell Contractor Support Team

Rated 5 out of 5 stars

EXCELLENT

The person I spoke to was EXCELLENT- took his time, patient, what he did not know was honest enough to say so which I really appreciated! After he sought advice was able to break it down so that I fully understoodTHANKYOU!🙏🏿

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience with…Louis

Had a great experience with [Consultant's Name Louis]. She is extremely helpful and professional throughout the entire process. All of my questions were answered clearly and patiently, which really helped me understand my options and make
informed decisions. I appreciate the time and effort she took to explain everything in detail. Highly recommend their services to anyone seeking guidance for their education or study abroad plans.

May 13, 2025
Unprompted review

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