Your service related partners DHL Thailand was the worst experience shipping freight i have ever encountered.. 15 phone calls and 11 emails later i got my freight 2 days late. No care or ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic professional service. Baggage collected from hostel in Australia within 24 hours as agreed, tracked the whole way to my house in the UK with regular updates. Can't complain at all. Als... See more
Company replied
Door to door service was easy and gave me piece of mind. Had constant updates about where my luggage was. The only thing I dislike is the fact you pay based on an estimate. I haven't had any clarifica... See more
Company replied
Great service - picked up promptly the next day for delivery to UK. Only glitch was the moron I had to deal with from DHL in the UK - who clearly didn't read what she was sent in terms of customs clea... See more
Company replied
Company details
Information provided by various external sources
World Baggage offer a really cost effective way to book unaccompanied baggage services to over 250 International destinations. When you book with World Baggage you choose which type of service, from Airport to Airport, Door to Door Delivery, or Seafreight services to Port. You pay for the service on-line and you can choose to drop it off at one of our depots around Australia at a time that suits you or have it collected from your home or work, then delivered.
Contact info
Australia
- worldbaggage.com.au
People also looked at
Brilliant service from start to finish
Brilliant service from start to finish. Speedy, professional and fast! Will definitely use you again!
September 27, 2018
Unprompted review
Reply from World Baggage
Good morning SM,
Thanks for your awesome review and recomendation!
We are so glad to hear you found the service quick and easy to use.
We look forward to being of service to you again.
Consistent communication and on time…
Consistent communication and on time delivery. Excellent service
September 27, 2018
Unprompted review
Reply from World Baggage
Good afternoon Diane,
Thanks for sharing your recent experinece and your great review. We are so pleased to have been able to assist you with your recent consignment to the United States.
Worldbaggage were excellent
Worldbaggage were excellent. Supportive professional and clear.
DHL could be better. My bags had a clearance exception at the exit airport. I contacted them about what that meant. They responded that the bags were held up. I wanted to know why. Never got an answer.
September 26, 2018
Unprompted review
Reply from World Baggage
Good afternoon krrp,
Thanks for sharing your recent experience and great review.
Yes, the customs process ex Italy can be quite a bureaucratic process and subject to export clearance before consignments can be released for uplift. Fortunately your consignment was very well documented and has processed through without too much of a delay. Thanks again, its been our pleasure to be able to assist you with your inbound consignment back to Australia.
Reply from World Baggage
Good afternoon Trent,
Thank you for your kind words.
We appreciate your feedback and look forward to serving you again!
Extremely reliable
Extremely reliable, Bag got across the world in under a week with nothing wrong with it. Couldn’t recommend them higher
September 24, 2018
Unprompted review
Reply from World Baggage
Good morning Lachlan,
Thanks for your great review and recommendation.
Its been our pleasure to be able to assist you with your consignment from the UK back to Australia.
Really great support from the start of…
Really great support from the start of the process to the very end. Very friendly staff who made the process easy - great value for the money.
September 21, 2018
Unprompted review
Reply from World Baggage
Hi Alyson
Thank you so much for this wonderful review, we have been delighted to help you with your recent consignment to Edinburgh. We are so glad to hear you found the service quick and easy to use.
Your service related partners DHL…
Your service related partners DHL Thailand was the worst experience shipping freight i have ever encountered..
15 phone calls and 11 emails later i got my freight 2 days late.
No care or service. Total incompetence DHL Thailand. Although they genuinely tried to assist the whole process was very strssful and time consuming although i provided originall all required doccumentation.
Never agai shall i utilise your business.
Good day
September 21, 2018
Unprompted review
Reply from World Baggage
Sorry to hear of the complications that you've experienced with your commercial consignment of various electrical items and hardware to Thailand. Unfortunately we don't have any control over the customs clearance process in Thailand. The clearing agent does require specific details from the importer to be able to process the consignment, before it can be released and delivered. Tracking confirms delivery in only 4 working days (including customs hold) September, 19 2018 18:51 local time.
Unhelpful, rude service
I ran into a problem with the documentation and service from the carrier. Instead of guiding me through the process, worldbaggage stopped responding to my emails (even when I continuously asked for help/updates) and then charged me a $55 cancelation fee. When I tried giving feedback on how they could deal with the situation better, they cut me off and were extremely rude and condescending. I would not recommend.
September 21, 2018
Unprompted review
Reply from World Baggage
I'm sorry to hear that you weren't satisfied with the level of customer service that you received. Our records confirm the only impediment to collection of this consignment was due to the sending party being unable to comply with the customs requirements in India. The doumentation requirement was communicated clearly and directly to you by World Baggage and to the sending party by the carrier and World Baggage on no fewer than a dozen separate occasions via email and telephone. We have amended documentation as requested, scheduled and rescheduled collections upon your instruction and kept you apprised of the status of the consignment. Unfortunately if you are unable to comply with the statutory and regulatory requirements of customs in India serviceability is limited and beyond our control. Note we have only received instruction to cancel this order today, 7months later…Yes, under such circumstance the cancellation fee is applicable.
Fast, friendly, door to door service!
Would recommend! The team was easy to contact when I had questions or issues and my luggage arrived from Country NSW to Paris in 4 days!
September 6, 2018
Unprompted review
Did what they said they would do!
August 30, 2018
Unprompted review
Reply from World Baggage
Good morning Arjun
Thanks for your great review, we are so pleased to have been able to assist you with your recent consignment to London.
Andrew was a great help and the service…
Andrew was a great help and the service was quick and efficient. Would deal with again thank you!
August 29, 2018
Unprompted review
Reply from World Baggage
Hi Mitch,
Its been our pleasure to be able to assist you with your consignment to Hawaii , thanks for your great review and feedback
DONT TRUST IN THIS COMPANY
DONT TRUST IN THIS COMPANY
I booked (20/08) and paid to delivery my baggage in two days. On date scheduled (22/08), they were in my friend office where i adressed to them to pickup my baggage. After three days without tracking number, i called them and just was warned that will be in Lisbon until seven days. Today (28/08), i called them, and i receive this answer: “sorry, i didnt find your baggage and dont know where is it, but i will try to find and going to send an email with all info.
I didnt receive email yet.
No tracking number, no baggage yet...
August 28, 2018
Unprompted review
Reply from World Baggage
Airfreight services to airport indicate approximate transit times of 5-7 working days (No service offered by World Baggage has ever indicated a 2 day transit time?). Your consignment was received into store ‘Tue 21-08-2018, 12:22’. ETA is 31-08-2018 (1 day later than anticipated). We do apologise for the inconvenience that this delay has caused you and we appreciate your feedback. All Pre-Alert notifications with flight and tracking details have been resent to you directly via email. Don't hesitate to contact us directly should you require further information or assistance.
Cannot thank Andrew MacCulloch enough…
Cannot thank Andrew MacCulloch enough for his excellent customer service and for expertly guiding me through the processes required to send my items from Sydney to the UK.
July 28, 2018
Unprompted review
Very happy with World Baggage
Very happy with World Baggage. Prompt responses and quick reliable delivery. Would definitely recommend them.
July 24, 2018
Unprompted review
Andrew was a great help
Andrew was a great help. Easy to track shipping. Great service.
July 19, 2018
Unprompted review
Reply from World Baggage
Hi Raphael,
Its been our pleasure to be able to assist you with your consignment to Canada, thanks for your great review and feedback.
Andrew helped so much with this first…
Andrew helped so much with this first time sending baggage overseas!
thanks for that!
awesome job!
July 17, 2018
Unprompted review
Reply from World Baggage
Good evening Stephan,
Thanks for the great review and feedback about your recent experience. Its been our pleasure to be able to assist you with your consignment to Vienna.
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY
My excess luggage said 5-7 days to arrive. It was not even loaded on to the flight until 5 days after I dropped it off. World baggage spent the next days trying to shirk their responsibility to me. Really unpleasant experience.
July 13, 2018
Unprompted review
Reply from World Baggage
Good evening Jessica
We understand your disappointment that your consignment has taken slightly longer than expected to arrive. Tracking confirms your consignment was ‘removed’ by the carrier from the connecting flight as booked and reassigned to a flight connecting the following day. We do apologise for the inconvenience that this delay has caused you and we appreciate your feedback
Quick and reliable
Quick and reliable. Made sure what we needed was required and provided a great service
June 25, 2018
Unprompted review
Reply from World Baggage
Good morning Lavonne,
Thanks for your great feedback and review.
I was very pleased with the service…
I was very pleased with the service from World Baggage and will use them again. I had rather large pack sent to Australia from Japan and it arrived in less than 1 week in good order delivered to my door.
June 20, 2018
Unprompted review
Reply from World Baggage
Good morning Greg,
Thanks for your great review, and thanks for your business. We look forward to being of service for your next consignment.
Excellent ww shipping
We had a double shipment from AUSTRALIA to GERMANY and back.
All over the time and while having trouble with German customer service we were supported superfast and personally.
Mr A. took care of us as a seller/customer to ship a very expensive item in two boxes.
Thanks A. and will use your service again.
ThomasB, Germany
June 20, 2018
Unprompted review
Reply from World Baggage
Thanks for your feedback and review Thomas, it has been our pleasure to be able to assist you with this consignment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.