Your service related partners DHL Thailand was the worst experience shipping freight i have ever encountered.. 15 phone calls and 11 emails later i got my freight 2 days late. No care or ser... See more
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Fantastic professional service. Baggage collected from hostel in Australia within 24 hours as agreed, tracked the whole way to my house in the UK with regular updates. Can't complain at all. Als... See more
Company replied
Door to door service was easy and gave me piece of mind. Had constant updates about where my luggage was. The only thing I dislike is the fact you pay based on an estimate. I haven't had any clarifica... See more
Company replied
Great service - picked up promptly the next day for delivery to UK. Only glitch was the moron I had to deal with from DHL in the UK - who clearly didn't read what she was sent in terms of customs clea... See more
Company replied
Company details
Information provided by various external sources
World Baggage offer a really cost effective way to book unaccompanied baggage services to over 250 International destinations. When you book with World Baggage you choose which type of service, from Airport to Airport, Door to Door Delivery, or Seafreight services to Port. You pay for the service on-line and you can choose to drop it off at one of our depots around Australia at a time that suits you or have it collected from your home or work, then delivered.
Contact info
Australia
- worldbaggage.com.au
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Nice and easy to do dealings with
September 13, 2017
Unprompted review
Excellent customer service!
Excellent customer service!
Shipped the luggage I lost in Japan to Australia within the timeframe I was given as estimate that includes even weekend.
Very reliable service and helpful customer support!
August 31, 2017
Unprompted review
The way World Luggage handled the whole …
The way World Luggage handled the whole process was very professional and I recommend them
August 31, 2017
Unprompted review
Excellent Service
Excellent Service
I have used this for the first time, convenient, easy to book, no hidden charges, friendly and helpful customer service. Parcel tracking excellent and got the delivery even a day earlier than expected. I would strongly recommend this service.
August 31, 2017
Unprompted review
Picked up, transported and delivered
Picked up, transported and delivered
No problems, did everything they said they would do.
August 31, 2017
Unprompted review
Fast, easy and amazing!
Was great service. Super fast and easy. Would 100% use again!
August 28, 2017
Unprompted review
No problems at all
No problems at all. Great communication and service. Highly recommend
July 26, 2017
Unprompted review
Reply from World Baggage
Hi Jonathan, Thanks for the great feedeback and recommendation!
Absolutely disgraceful company
Absolutely disgraceful company! No clarification of anything, no notification when the goods arrived in the UK. Ended up being charged for a week's storage. Could not get hold of anyone for days to understand what to do! Spent hundreds of pounds in fees to agents for customs clearance and storage!
June 14, 2017
Unprompted review
Reply from World Baggage
Hi Clare, We are sorry to hear that you have not been satisfied with the service provided. Records confirm "Pre Alert" email was issued to both Sending and Receiving party upon confirmed uplift of your consignment (02-Jun-17 13:55). This contained detailed instructions for processing and collecting your consignment at the destination airport as well as flight details (ETA), tracking information and local contact information. If you choose not to process your consignment for in excess of a week after it has arrived at airport then yes, you will have additional storage charges. The airfreight service to airport is not a delivery to door service.
Impressive - world class job
Im really impressed with how world baggage work. Andrew was incredibly helpful particularly as this was my first time.... i would definitely recommend WB to others... Great job!!!
June 13, 2017
Unprompted review
Reply from World Baggage
Thank you for this wonderful review and recomendation Christine! I hope we can be of service to you again soon.
Fantastic door to door service
June 8, 2017
Unprompted review
Reply from World Baggage
Hi Warren, Thank you for this great review! We've been delighted to be able to assist you with your consignment from the USA back to Australia.
Great service
Great service - picked up promptly the next day for delivery to UK. Only glitch was the moron I had to deal with from DHL in the UK - who clearly didn't read what she was sent in terms of customs clearance. It took an entire day of emails for her to realise that the information she needed was in the very first email that I sent. If I had accepted her advice, I would have been up for $400 of VAT rather than being VAT exempt like it was supposed to be.
June 6, 2017
Unprompted review
Reply from World Baggage
Hi David, Thank you for this great review! I am glad to hear that the 'glitch' described above was quickly and easily resolved ;) We look forward to being of service to you again soon.
Fabulous service
Fabulous service. The staff were very helpful & the suitcase arrived in good condition
May 26, 2017
Unprompted review
Reply from World Baggage
Hi Megan, Thank you for this great review! We look forward to being of service to you again soon!
Terrible!
Terrible!! i have paid almost 600 AUD to deliver my 3 baggages (72kg) from Australia to Italy. Now the italian company Boxline which has got my baggages is asking me to pay 1300 extra euros if i want my baggages. this is not normal!!! why i have to pay more?i understand taxes but 1300 euros?? Nobody told me or wrote anything about this before paying the 600 AUD. i lost time writing to the italian company and the australian company WORLD BAGGAGE and the baggages stayed almost one month in the customs, for this reason i have to pay 360 euros more!
i'm looking forward for the end of this. worst service ever! never again!
May 24, 2017
Unprompted review
Reply from World Baggage
Good Morning Marco, This is above and beyond the estimated Destination Terminal Charges advised for any Seafreight service to port...One of our customer service team members will be in contact with you shortly to investigate this further. Thank you
Hassle free service
Door to door service was easy and gave me piece of mind. Had constant updates about where my luggage was. The only thing I dislike is the fact you pay based on an estimate. I haven't had any clarification as to whether I estimated dimensions and weight correctly so don't actually know if I paid the correct amount.
May 18, 2017
Unprompted review
Reply from World Baggage
Thank you Hayley for your wonderful feedback.
We are glad to hear that our Door to Door Delivery service was “hassle free”!
One of our customer service team members will be in contact shortly to discuss your invoice further with you.
Reply from World Baggage
Thanks for your great review and recomendation Stephen.
Pretty bad....
Pretty bad. They just take your money and then it's up to you to sort it all out. I sent my suitcase from Sydney to Amsterdam. Didn't receive any paperwork from them. Had to drop of the bag at a freight company and they were highly confused and didn't know I was coming. I contacted worldbaggage and they told me it was a new company they worked with....no paperwork what what so ever. I have the feeling my bag got sent when I emailed them a couple of days after drop of what was going on.....the day that I emailed I got an email that it would go the day after.......in Amsterdam it was highly messy......super confusing and again, whith no paper work etc no one was really able to help me. I had to go to schiphol airport 2 days in a row (2 hour drive) to finally get my bags.....and with paying als the excess costs on arrival (that's are not included) I'd advise everyone to just take a 2nd suitcase with you in the plane.....costs would probably be the same (I had 26 kilo and paid AUD 270 to worldbaggage and had to pay €83 in Amsterdam).
April 27, 2017
Unprompted review
Reply from World Baggage
Hi Jeroen, We are sorry to hear that you have not been satisfied with the service provided. One of our customer service team members will be in contact shortly to discuss this matter further with you. Thank you for your feedback
UPDATE: Our records confirm the Airfreight service you booked to Amsterdam Airport was successfully delivered 24th April.
Pre Alert notification with ETA, flight, tracking, local contact information for terminal handling agent and instructions for processing and collecting your consignment were successfully emailed to you 21-April-17 @ 15:18
Tracking confirmed your consignment was successfully delivered to Amsterdam Airport on 24th April.
Notification: The carrier confirms you were notified of your consignment arrival the same day.
We understand processing your consignment once delivered to airport can be confusing and we try to provide as much information as possible.
Please note this is not a Delivery to Door service and you are responsible for processing and collecting the consignment upon its arrival.
The worst experience!
I sent two bags from AU to NZ with all the documents and requirements but they arrived to NZ without any documentation so the bags were kept in Costumes NZ. I knew this because I did the tracking and never received notification from WorldBaggage, when I notified them they just told me they didn't know what was the problem. I called everyone and after 3 weeks and loosing my flight back to Colombia (because I couldn't leave without the bags) I received the bags.
I definitely don't recommend this company, they are irresponsible and uncommitted.
March 14, 2017
Unprompted review
Reply from World Baggage
Hello Maria, As per our previous correspondence, Tracking confirms your consignment was held by New Zealand Customs. Our records confirm the consignee was notified immediately upon arrival of the customs hold, and the additional information required. Unfortunately we have no control over customs and we are unable to complete delivery until Customs requirements have been satisfied. To reiterate, delays due to customs hold and importer non-compliance are beyond our control. We sincerely apologise for any inconvenience this matter has caused you.
Terrible - exceeded shipping estimate 3x and removed stuff from bags
In addition to taking a total of 15 days before even getting my bags shipped (with a shipping quote of 3-5 working days, door-to-door), they removed and discarded my Playstation because its controller contains a battery (but the console itself does not)
In addition to extremely poor service, they cost me my playstation.
When I called them to ask about it, it was apparently "not their problem"
January 16, 2017
Unprompted review
Reply from World Baggage
Hi Aske, as per previous correspondence, your consignment was rejected by the carrier and returned due to multiple Undeclared Dangerous Goods and Prohibited items being identified in your consignment. Unfortunately, under such circumstances delays are unavoidable. It is incumbent upon all customers to comply with aviation security requirements to ensure the safe and timely delivery of your consignment. Our records confirm we have sent detailed instruction for retrieval of the prohibited items which you have not actioned. If you have any further questions or concerns, please do not hesitate to contact us at customerservice@worldbaggage.com.au
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