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World of Craft Reviews 83

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TrustScore 4.5 out of 5

4.7

Scrapbooking Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting specific items like paints and stamps. Many people found the prices to be very competitive, even for top brands, and appreciated the affordability compared to other retailers. Consumers frequently commend the swift and efficient delivery service, noting that orders arrived quickly and were well-packaged. The ordering process was also described as smooth and easy, with some reviewers mentioning excellent communication regarding their deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are delighted with the... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speedy and... See more

Price

Customers express satisfaction with the pricing, finding products at very good and competitive prices, often... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers praise the quick processing... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a set of specific paints. They were genuine products but at a much competitive price. My items came in a timely manner after ordering and was not charge extortionate amount for postage. I am... See more

Rated 5 out of 5 stars

I wanted a particular colour of ink pad. So I looked on line and there were various prices and amounts for postage. I had never dealt with any of these companies before, but World of Craft were the be... See more

Rated 5 out of 5 stars

I ordered 2 craft stamps from World of Craft and was not disappointed. The stamps are mounted on wooden blocks and are excellent quality. Delivery was very quick, and the cost of one item that was o... See more

Rated 5 out of 5 stars

I was very surprised at some of the top quality brands and the prices of them, I have never seen top brands at such a low cost, hope they keep them like this. Small profits makes more sales. Delivery... See more

Company details

  1. Scrapbooking Store

Written by the company

The place to get your craft and hobby supplies in the UK. With a huge selection of products available, from a wide selection of the best brands in the World, we are ready to deliver to your door.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I ordered items from this online store

I ordered items from this online store, unfortunately i used my personal debit card instead of my business debit card. As i realised instantly as i ordered, i contacted the company to enquire if i could cancel the order and reorder with the correct card before the item had been processed. I received a reply informing me that there system does not allow for a refund unless i return the item first. {item is still in there possession} I offered to pay again with the correct card and after the new order and payment had been received they could then refund my original payment. "No sorry our system wont allow us to do that, we are going to post it out to you then you can send it back to us, then when we have received it and inspected that it is unused as we shipped it to you, then we can refund you your payment, then you can re-order" OMG This company must be living in the 1970s operating with pencil and paper. Rant over, never to return to this company again. I realise this was my mistake originally but common sense does not exist with this company.

November 12, 2025
Unprompted review
World of Craft logo

Reply from World of Craft

Thank you for taking the time to share your feedback. We genuinely appreciate the opportunity to address your concerns.

We understand your frustration with the situation, and we want to clarify what happened. You're absolutely right that you got in touch with us immediately after placing your order, and we responded quickly to your inquiry. However, the order had already entered our fulfillment process by the time we connected with you. After our initial reply outlining our standard return-first policy, we didn't hear back from you until after the item had shipped. At that point, our options became more limited by our system's processes.

We recognize this timing created a frustrating experience, and we want to explain why we maintain this return-first process:

Stock Control & Security: Our refund and reorder procedures are designed to work in tandem with our inventory management systems. Allowing refunds before items are returned could create significant discrepancies in our stock levels, making it difficult to accurately track what we have available for other customers. This protects the integrity of our supply chain.

Anti-Fraud Measures: Processing refunds on the original payment method before receiving the item back is unfortunately a common vector for fraud in e-commerce. By requiring the physical return and inspection first, we can verify the item's condition and confirm the transaction is legitimate. This protects both our business and our wider customer base by keeping fraud losses low—costs that would otherwise be passed on to all customers.

Payment Processing: Different payment methods (personal vs. business debit cards) route through our payment processor differently. Reversing a transaction and then immediately processing a new one can sometimes trigger security flags with our payment gateway, which could result in both transactions being declined. Our sequential process helps avoid these technical complications.

We recognize this approach may feel outdated compared to some larger retailers, but these safeguards exist for good reason. We genuinely hope you'll give us another chance, and we're open to feedback on how we might improve communication and processes in situations like these.

Rated 5 out of 5 stars

Smooth transaction

I ordered a set of specific paints. They were genuine products but at a much competitive price. My items came in a timely manner after ordering and was not charge extortionate amount for postage. I am very happy with how this transaction progressed.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Poor product quality and not answering

Poor product quality and no possibility to contact a seller. The only email could be found on their website they do not respond.

September 29, 2025
Unprompted review
World of Craft logo

Reply from World of Craft

Hello, we are always looking to provide assistance. We respond to all customer queries quickly, and can be emailed on info@worldofcraft.co.uk, or through the site. This is included on the paperwork you will have received when you got your order, as well as on the emails you will have received during the process. Unfortunately based on the information you have provided here, we cannot find your order, nor any correspondence that might be relevant. If you could please get in touch with our customer service team, we will be happy to help.

Rated 5 out of 5 stars

Ink pad - good price and good service

I wanted a particular colour of ink pad. So I looked on line and there were various prices and amounts for postage. I had never dealt with any of these companies before, but World of Craft were the best on price and I was pleased with the service and prompt delivery - and with the ink pad!

September 6, 2025
Unprompted review

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