Very friendly staff. Excellent rates. Worldpay brought our bill down by half. Prakash is an excellent rep very helpful and always easy to contact. The hand help machine is easy to use the only feedbac... See more
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Review summary
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What people talk about most
Based on these reviews
We recently moved to Worldpay (have yet to start taking payments and use the service as very recent). George Mitchell from Worldpay first contacted me in November 2024, but we have only just m... See more
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I called up regarding changing our payment system to be able to send a payment link, I spoke to a very helpful chap, Benjamin Gill. He talked me through everything and explained it all in simple terms... See more
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Run our card machines at work as well as suppling an EPOS till (Yabie). Perfect fit for our business, good rates and very good support from worldpay staff in getting everything set up and running. Our... See more
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Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.2
Great
10K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Rate Worldpay
Good afternoon
I have generally had good experiences with Worldpay, and this was no exception. In the past, whenever I have needed to contact them, I have received very good support.
My recent experience was initially an issue regarding an early termination fee for terminals that turned out to be unsuitable for our needs. However, after explaining the situation, the team handled it professionally and escalated it internally. Communication was clear and timely, and the matter was ultimately resolved fairly with the fee waived.
Overall, a positive experience and great customer service.
March 31, 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to share your experience and for your kind feedback.
We’re pleased to hear that our team was able to support you effectively and resolve the issue regarding the early termination fee. It’s great to know that the communication was clear and that the matter was handled professionally and fairly.
We really appreciate your continued trust in Worldpay and your positive comments about our customer service.
Kind regards,
Ashleigh
Immeasurable Support
Louise has helped end to end with all of our payment needs, her endless support has been immeasurable! I would not be able to get this service anywhere else.
March 31, 2026
Unprompted review
Reply from Worldpay
Hi Terri,
We really appreciate you taking the time to leave such a positive review! Thank you.
It’s fantastic to hear how much Louise has supported you end‑to‑end with all of your payment needs. We’re delighted that her dedication and ongoing support have made such a positive impact for you.
Thank you for taking the time to share your feedback, and for choosing us as your service provider.
Kind regards,
Claire
Just spoke to the lovely Michelle just…
Just spoke to the lovely Michelle just now he was very helpful and informative and was able to answer all of my questions without any difficulty at all.
March 31, 2026
Unprompted review
Reply from Worldpay
Hi Richard,
Thank you for your positive review.
I’m really happy to hear that Michelle was so helpful and informative and that she was able to answer all of your questions without any difficulty. I’ll make sure your kind words are passed on to her.
We're grateful for your business, and your review, thank you!
Kind regards,
Claire
Appalling
Amongst the worst customer service I have ever experienced. Call centre is in the Philippines where the language skills are poor. I had to ask Celine to repeat everything twice, she was very difficult to understand and had poor grammar. I quoted my customer number and she repeated incorrect numbers and was unable to identify me even though I had no problems AT ALL when I spoke to a chap in Newcastle.
March 31, 2026
Unprompted review
Reply from Worldpay
Hello Nick,
Thanks for taking the time to share your thoughts about your recent contact with our Helpdesk. I'm sorry you're unhappy with the service you received.
I have raised this with our Support Team and they will be in touch with you shortly.
Kind regards
Lynsey
Excellent service from Nikolas
Excellent service from Nikolas! Thank you for offering us these very fast terminals.
March 19, 2026
Unprompted review
Reply from Worldpay
Hi Customer,
Thank you so much for taking the time to leave us a positive review!
I’m really pleased to hear you received excellent service from Nikolas and that you’re happy with the speed of your new terminals.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Claire
Ben Potter helped me set up the payment…
Ben Potter helped me set up the payment links plus in time for my launch. He demo’d the product and made the onboarding seamless
March 31, 2026
Unprompted review
Reply from Worldpay
Hi Isabelle,
Thank you for your review.
I’m so pleased to hear that Ben was able to help you get Payment Links Plus set up in time for your launch. It’s great to know his demo and support made the onboarding process seamless for you.
Thank you for choosing us, and for taking the time to share your feedback with others.
Kind regards,
Claire
Reply from Worldpay
Hi Customer,
Thank you so much for taking the time to leave us a positive review!
I’m really pleased to hear that Jack was able to support you and that you found him both polite and professional.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Claire
Worldpay Sign-ups
Since working with Emma Hemp at Worldpay I have found the process of signing up new clients pretty seamless as all the groundwork and documentation is handled by them. Any issues that arise afterwards are always quickly dealt with as she acts as an account manager for the clients.
March 31, 2026
Unprompted review
Reply from Worldpay
Hi Abode,
Thank you for your positive review.
It’s great to hear how seamless you’ve found the process when working with Emma. We’re delighted that the groundwork, documentation and ongoing support have helped make onboarding new clients so smooth.
We're grateful for your business and your review, thank you!
Kind regards,
Claire
Can’t recommend Paul at Wordplay…
Can’t recommend Paul at Wordplay enough. Professional, reliable, and delivers top-quality work. Made the whole process smooth from start to finish.
March 23, 2026
Unprompted review
Reply from Worldpay
Hi Chris,
We really appreciate you taking the time to leave such a positive review! Thank you.
It’s wonderful to hear how pleased you’ve been with the support from Paul. We’re delighted that you found the service professional, reliable, and smooth from start to finish.
Thank, you for taking the time to share your feedback, and for choosing us as your service provider.
Kind regards,
Claire
Brilliant onboarding and excellent…
Brilliant onboarding and excellent system to replace a cranky old one. Aaron & Marcus have helped every step of the way. Transformative! Thank you
March 30, 2026
Unprompted review
Reply from Worldpay
Hi Rupert,
Thank you for your review.
It’s great to hear that the onboarding has been brilliant and that the new system is already making such a positive difference for you.
Thank you for choosing us and for taking the time to share your feedback with others.
Kind regards,
Claire
Amex Acceptance issue
Had an issue with our account not recognising our American Express contract but with the help of Tania Weldon we have addressed the situation quickly and the updates will be carried out shortly
March 30, 2026
Unprompted review
Reply from Worldpay
Hi Steve,
Thank you so much for taking the time to leave us a positive review!
I’m really pleased to hear that Tania was able to help resolve the issue with your American Express contract so quickly.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Claire
Administrative failures have devastated my business
I partnered with Worldpay for my platform, zumi, on 2 May 2025, to process payments for Registered Vet Nurses (RVNs). From the start, the onboarding process was long-winded and chaotic, and I was given false information and assurances about the product we were signing up for. Persistent administrative errors meant RVNs never received the money they had earned, as it was offset by incorrect invoices and charges in their accounts.
These issues were never properly resolved, leaving me to spend hundreds of hours trying to fix problems that should never have occurred. Users left the platform, pet owners could not book services, and any turnover we initially generated stopped entirely.
This experience has been absolutely horrific, causing immense disruption, financial loss, and unimaginable stress and worry. I escalated this matter to the Financial Ombudsman and urgently hope for a resolution.
Given the impact this has had, I am looking for accountability and fair compensation for the damage Worldpay has caused to the zumi business. If this is addressed properly and a fair resolution is reached, I would be willing to update this review to reflect that outcome.
*It has now been nearly two months since these issues were formally escalated, and there is still no resolution or meaningful progress.
February 2, 2026
Unprompted review
Reply from Worldpay
Hello Hannah,
Thank you for taking the time to share your feedback about the experience you received from us. I'm sorry to hear the service didn't meet your expectations.
I can se you previously raised a complaint with us so I have passed your comments to our Complaints Team and they will be in touch shortly.
Kind regards
Lynsey
Thieves
Thieves, cancelled and still kept on invoicing and later sold debt to debt collection. Stay away.
March 28, 2026
Unprompted review
Reply from Worldpay
Hello Faz,
Thanks for your review. I'm sorry to hear you received charges after your account should have been closed.
We'd love the opportunity to put things right for you, however, you haven't provided enough information for us to locate your account. I've sent to a request for information, please provide as much information as possible, including your account reference.
Kind regards
Lynsey
Thanks Joey
We have recently upgraded our payment system and Joey Pitt has made the whole process seamless, as always she was on hand to support us and remains available even when it’s non working hours. She goes above and beyond and we have the peace of mind that we are well looked after.
March 24, 2026
Unprompted review
Reply from Worldpay
Hello,
Thanks for sharing this. I'm glad Joey provided great support and you were able to get the help you needed no matter the time of day,
Kind regards
Lynsey
Ian from charge backs and disputes
Ian from charge backs and disputes was really polite and helpful when I rang today , he talked me through everything I needed to do to resolve the situation and I’m really glad I’d been out through to him as he was very knowledgeable
March 27, 2026
Unprompted review
Reply from Worldpay
Hello Sandra,
I'm pleased to hear Ian was able to help you with your chargeback queries and resolve these for you. Thanks for sharing.
Kind regards
Lynsey
Great Customer Service
It was very easy to setup an account with Worldpay. Harry the account manager was great help from the word go, also having him reachable via WhatsApp when I have a issue or a question is a breath of fresh air.
March 27, 2026
Unprompted review
Reply from Worldpay
Hello Andre,
Thanks for telling us about the service you received from Harry. It's great to hear he was able to answer all your questions and was easy to reach.
Kind regards
Lynsey
Absolute delight to be working with…
Absolute delight to be working with world pay mainly because of helpful and talented people like Tony Saxby who was always available professional courteous and helped move the needle forward.
March 26, 2026
Unprompted review
Reply from Worldpay
Hello,
I'm pleased to hear you're happy with the service you received from my colleague Tony. Thanks for sharing.
Kind regards
Lynsey
I spoke with Kelly on the help…
I spoke with Kelly on the help desk,very helpful,patient and professional.Great lady,Thankyou Kelly
March 27, 2026
Unprompted review
Reply from Worldpay
Hello Sharon,
Thank you for review. It's great to hear you're happy with the service received from Kelly.
Kind regards
Lynsey
I recently had the pleasure of working…
I recently had the pleasure of working with Tony Malpeli-Bonner at Yabie, and I cannot recommend him highly enough!
What truly sets Tony apart is his outstanding customer service, friendly demeanour and exceptional knowledge on what was needed to improve my business. Thanks to his guidance, our transactions have become faster and more reliable.
If you're looking for a dedicated professional who truly cares about your business's success, look no further than Tony Malpeli-Bonner at Yabie. Thank you, Tony, for your exceptional support and for making this process seamless!
March 23, 2026
Unprompted review
Reply from Worldpay
Hello Jessica,
Thanks for sharing your feedback about the service you received from my colleague Tony. It's fantastic to hear he provided an outstanding service.
Kind regards
Lynsey
I wish I didn’t sign up to these…
I wish I didn’t sign up to these terminals. My business needs 5 of them and I did not realise until I signed up that you cannot view transactions until the next day. I was with takepayments previously and they had a tab for transactions, so you could see transactions taken that day.
How on earth can you not have that as an option, I need to know what payments are taken and also be able to check on the same day. The next day is not good enough.
March 26, 2026
Unprompted review
Reply from Worldpay
Hi Brandon,
We’re really sorry to hear that the terminals aren’t meeting your expectations.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
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