We had an issue with one of our card machines which started to print out receipts with full customer details on rather than truncated lines with the last 4 digits showing. We immediately got onto the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always hate having to contact sales teams, as they usually baffle you with jargon. However, Ben was an absolute delight, incredibly helpful and made it all very easy to understand. He had a very na... See more
Company replied
I had a fantastic experience joining world pay thanks to Emyr Phillips. the introduction meeting went vey well, he was really friendly and knowledgeable, and managed to save me almost £100 per mont... See more
Company replied
Highly recommended. We switched to Worldpay at the end of August 2026. Laurie and Jamie were extremely helpful from the outset providing answers and examples to any questions we had. They took con... See more
Company replied
Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.1
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Bridge Kitchen
I moved to worldpay earlier this year when I started my business. Phil Hargreaves helped me get setup with a till which was perfect for my business. It was quick and easy to setup and Phil was always on hand to help whenever I had any issues.
January 6, 2026
Unprompted review
Reply from Worldpay
Hello Luke,
Thank you for taking the time to share your experience.
We're delighted to hear that Phil helped make the switch to Worldpay smooth and straightforward when you started your business. It's great to know that the till solution was a perfect fit for your needs and that Phil was always available to provide support whenever you needed it.
We appreciate your feedback and wish you every success with your business. Thank you for choosing Worldpay.
Kind regards
Stephanie
Terrible company! Please do not use it.
Our experience with Worldpay has been, without question, the worst we have ever had with any payment provider. The process of getting our Merchant Account approved took more than three months of KYC checks. After this, even when we were not processing any transactions, Worldpay continued to charge monthly fees, starting at around 25 pounds, then rising to 44, and nearly 66 pounds. During that time, they had every opportunity to tell us if our business supposedly no longer met their criteria or risk appetite. But they never said anything. Then the moment we actually started using the account and about 3,000 pounds came in, payouts were stopped. We were not informed in advance. We only found out when we asked where the payout was. Only then we were told that our business was outside their risk appetite. If we had been told this before processing transactions, we simply would not have used their service. Moreover, we were told the funds would be held for 120 days. This is completely unacceptable. If they no longer wanted to provide services to our business, they had months to tell us. Instead, we were allowed to start processing, then payouts were stopped. To make matters worse, we then encountered serious problems when trying to refund customers from those held funds. We requested a refund… It was shown as sent for settlement, but the customer was never refunded, and a chargeback was later raised for the same transaction. So our money was being held for 120 days, while at the same time, we were unable in practice to return those funds to customers. We have never experienced such poor treatment from any payments provider. We would never use Worldpay again
August 19, 2026
Unprompted review
Reply from Worldpay
Hello Steven,
Thank you for leaving your review regarding your account. I’m sorry to hear about the issues you've experienced recently.
I've raised a complaint for you and this will be fully investigated. Our Complaints Team will be in touch with details of this and will provide further information about our complaint process.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
Great service from Jo-Anne
Great service from Jo-Anne Pitt - very accommodating and knowledgeable.
September 30, 2026
Unprompted review
Reply from Worldpay
Hello Geoffrey,
Thank you for your fantastic review!
We're delighted to hear that Jo-Anne provided such great service. Her knowledge, professionalism, and willingness to accommodate our customers are qualities we truly value, and it's wonderful to know she made such a positive impression.
We really appreciate you taking the time to share your experience and thank you for choosing Worldpay.
Kind regards
Stephanie
Louise as our account manager does a…
Louise as our account manager does a fabulous job of looking after our site, nothing is ever too much trouble. Good rates with outstanding customer service, what else can you ask for.
September 25, 2026
Unprompted review
Reply from Worldpay
Hello Kenneth,
Thank you for your wonderful review. We're delighted to hear that Louise has been doing such a fantastic job as your Account Manager. Providing dedicated support and building strong relationships with our customers is incredibly important to us, so it's great to know that nothing is ever too much trouble and that you feel well looked after.
It's also fantastic to hear that you're happy with your rates and the level of customer service you've received. We'll be sure to pass your kind feedback on to Louise, who will be thrilled to hear it.
Thank you for choosing Worldpay and for taking the time to share your experience.
Kind regards,
Stephanie
Great customer service
Great customer service, very helpful in everything
September 30, 2026
Unprompted review
Reply from Worldpay
Hello Rahid,
Thank you for your kind review. We're delighted to hear that you received great customer service and found our team helpful with everything you needed. Providing friendly, reliable support is at the heart of what we do, so it's wonderful to know we were able to make a positive difference to your experience.
We truly appreciate your feedback and thank you for choosing Worldpay.
Kind regards,
Stephanie
I just want to say a big thank you to…
I just want to say a big thank you to Helena Begum for all her help. She was amazing from start to finish and made the whole process so easy for me. She helped me switch over to Worldpay and was always there to answer my questions and guide me through everything. Really appreciate all her support and couldn’t have asked for better service. Thank you, Helena!
September 2, 2026
Unprompted review
Reply from Worldpay
Hello Baran,
Thank you for your wonderful review. We're delighted to hear that Helena provided such outstanding support throughout your switch to Worldpay. Making the onboarding process as smooth and straightforward as possible is what we strive for, and it's fantastic to know that Helena was there every step of the way to answer your questions and guide you through the process.
We'll be sure to pass on your kind words to Helena, who will be thrilled to hear how much her support was appreciated. Thank you for choosing Worldpay and for taking the time to share your experience.
Kind regards
Stephanie
Disgusting company caused me severe…
Disgusting company caused me severe psychology and emotional distress.
I ordered with Easypay and then cancelled in 4 days.
I got email confirmation from easypay saying I would get a QR code to scan from worldpay to get back their terminal. I got screenshot proof
Days later I got an email from worldpay saying they've set up a direct debit and when i called world pay they said they will not do anything I have to go to easypay even though I told them easypay had cancelled it their end. I've got screenshot of email amd I gave recording of the phone call.
I've had to call my bank several times to try to stop worldpay stealing my money.
Disgusting and corrupt company still trying to take my mo ey even after it was cancelled.
I gave the screenshot and recorded calls as evidence of all this and if they continue to trying to steal my money I will reporting them to the financial Ombudsman and FCA as well as making a small claim against them.
Just so we are clear. I replied to worldpay with my information and no one contacted me
September 30, 2026
Unprompted review
Reply from Worldpay
Hello Dean,
Thank you for leaving your review regarding your account. I’m sorry to hear about the issues you've experienced recently.
I've raised a complaint for you and this will be fully investigated. Our Complaints Team will be in touch with details of this and will provide further information about our complaint process.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
Fantastic Support from Paul Burr
Had a really positive experience dealing with Paul Burr at worldpay. Paul has been brilliant from the start always friendly, approachable and quick to help whenever we have needed anything.
If i had a question or needed something sorting, i always felt I can contact him and get a helpful response. Its been a pleasure dealing with Paul and I really appreciate the level of service and support hes given us. I would happily recommend him to anyone looking for a reliable and helpful contact at worldpay.
September 30, 2026
Unprompted review
Reply from Worldpay
Hello Micahel,
Thank you for your fantastic review. We're thrilled to hear about your positive experience with Paul. Providing friendly, approachable, and responsive support is something we strive for, and it's wonderful to know that Paul has consistently been there to help whenever you've needed assistance.
We'll be sure to share your kind words with Paul, who will be delighted to hear how much his support and dedication have been appreciated. Thank you for your recommendation and for choosing Worldpay. We look forward to continuing to support your business.
Kind regards
Stephanie
world pay log in
I was recently unable to log into my world pay , which i use a lot in my admin job. After a couple of phone calls and emails i received an email from Stuart Dowell who was a life saver and was able to solve my issue straight away.
September 30, 2026
Unprompted review
Reply from Worldpay
Hello Sarah,
Thank you for taking the time to share your experience. We're delighted to hear that Stuart was able to help you regain access to your Worldpay account so quickly. We understand how important access to your account is, especially when it's a key part of your day-to-day admin work, so it's fantastic to know Stuart was able to resolve the issue promptly and efficiently.
We'll be sure to pass on your kind feedback to Stuart, who I'm sure will be pleased to hear he was such a lifesaver. Thank you for choosing Worldpay and for recognising the support he provided.
Kind regards
Stephanie
Great experience with Daniel Rose
Great experience with Daniel Rose, helped us get the best for our business offering a great service and saving us money in the process!
September 23, 2026
Unprompted review
Reply from Worldpay
Hello Ollie,
Thank you for your fantastic review. We're delighted to hear that Daniel provided such a positive experience and took the time to find the best solution for your business. It's especially rewarding to know that his support not only delivered great service but also helped save you money along the way.
We'll be sure to pass your kind feedback on to Daniel. Thank you for choosing Worldpay and for recommending our services.
Kind regards
Stephanie
Charlotte on the live chat was lovely…
Charlotte on the live chat was lovely and extremely helpful! She got back to me regarding my query promptly and resolved the issue with ease! Very happy!
September 30, 2026
Unprompted review
Reply from Worldpay
Hello Emma,
Thank you for your wonderful review. We're delighted to hear that Charlotte was able to provide such friendly and efficient support. It's great to know that she responded promptly to your query and resolved the issue with ease, helping to make your experience a positive one.
We'll be sure to pass your kind feedback on to Charlotte. Thank you for choosing Worldpay, and we're always here if you need any further assistance.
Kind regards
Stephanie
Paul at worldpay has been a great…
Paul at worldpay has been a great service to your company. Always proffesional and very helpful. Its been a great pleasure working with you
September 16, 2026
Unprompted review
Reply from Worldpay
Hello Stephen,
Thank you for your wonderful review. We're delighted to hear that Paul has provided such professional and helpful service throughout your experience with Worldpay. Building strong relationships with our customers is incredibly important to us, and it's fantastic to know that Paul has made such a positive impact.
We'll be sure to pass on your kind words to him. Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Stephanie
Switched from Paymentsense very easy…
Switched from Paymentsense very easy changeover cheaper rate and much easier access to the portal to download invoices would thoroughly recommend
June 1, 2026
Unprompted review
Reply from Worldpay
Hello Christopher.
Thank you for your fantastic review. We're delighted to hear that switching to Worldpay was a smooth and straightforward experience for you. It's great to know that you found our rates competitive and that accessing the portal to download invoices has been quick and easy.
We really appreciate your recommendation and are pleased that we've been able to make managing your payments simpler. Thank you for choosing Worldpay, and we look forward to supporting your business for years to come.
Kind regards,
Stephanie
Great customer service and support
September 29, 2026
Unprompted review
Reply from Worldpay
Hello Bernie,
Thank you for your kind review.
We’re delighted to hear that you received great customer service and support from our team. Providing helpful and reliable assistance is always our goal, and it’s wonderful to know we met your expectations.
We appreciate your feedback and thank you for choosing Worldpay.
Kind regards
Stephanie
I have had enough know I had 9 days…
I have had enough know I had 9 days without taking payments with this company I made 15 phone calls having to go in early to be passed from post to post been told 15 times a manager will ring me still waiting this company know send me an email saying I owe them £70 .40 I had NO payments for 9 days and I owe them i want a MANAGER to get in touch ASAP
September 10, 2026
Unprompted review
Reply from Worldpay
Hello Dean,
We’re really sorry to hear about the service you've received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards
Stephanie
callum lloyd was fantastic from start…
callum lloyd was fantastic from start to finosh, got us all setup and guided me through it step by step, fantastic customer servicd and always there to help
September 21, 2026
Unprompted review
Reply from Worldpay
Hello Anth,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Callum provided excellent support from start to finish, guiding you through the setup process step by step and making everything straightforward and stress-free. It's great to know his outstanding customer service and willingness to help made such a positive difference to your experience. We'll be sure to pass your kind feedback on to Callum.
Thank you for choosing Worldpay!
Kind regards
Stephanie
Very helpful and great communication
Jack H on the online chat was very helpful and got our problem sorted quickly with clear communication.
September 28, 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for your great feedback. We're delighted to hear that Jack was able to assist you through our online chat service and resolve your issue quickly.
Providing clear communication and efficient support is something we take great pride in, so it's fantastic to know Jack delivered such a positive experience. We'll be sure to pass on your kind comments to him.
Thank you for choosing Worldpay and for taking the time to share your experience. We look forward to continuing to support your business.
Kind regards
Stephanie
Great service as ever from Louise
Great service as ever from Louise - happy with our upgraded EPOS system thanks
September 2, 2026
Unprompted review
Reply from Worldpay
Hello Andrew,
Thank you for your great feedback. We're delighted to hear that Louise provided the excellent service you've come to expect and that you're happy with your upgraded EPOS system.
It's wonderful to know that the upgrade process went smoothly and that Louise was able to support you along the way. We'll be sure to share your kind comments with her.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards
Stephanie
Mr Deap set up our second website and…
Mr Deap set up our second website and we are happy with the set up and performance. Would always recommend.
September 2, 2026
Unprompted review
Reply from Worldpay
Hello Peter,
Thank you for your wonderful feedback. We're delighted to hear that Mr Deap successfully helped set up your second website and that you're happy with both the setup process and its performance.
It's especially rewarding to know that his support has earned your recommendation. We'll be sure to pass on your kind comments to Mr Deap. Thank you for choosing Worldpay, and we look forward to continuing to support your business in the future.
Kind regards
Stephanie
Predatory contract auto reenrollment
Predatory contract auto reenrollment. Non existant help for their safer payments compliance website, Terrible web interface for transaction history.
September 24, 2026
Unprompted review
Reply from Worldpay
Hello Joshua,
We’re really sorry to hear about the service you've received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards
Stephanie
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