We had an issue with one of our card machines which started to print out receipts with full customer details on rather than truncated lines with the last 4 digits showing. We immediately got onto the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always hate having to contact sales teams, as they usually baffle you with jargon. However, Ben was an absolute delight, incredibly helpful and made it all very easy to understand. He had a very na... See more
Company replied
I had a fantastic experience joining world pay thanks to Emyr Phillips. the introduction meeting went vey well, he was really friendly and knowledgeable, and managed to save me almost £100 per mont... See more
Company replied
Highly recommended. We switched to Worldpay at the end of August 2026. Laurie and Jamie were extremely helpful from the outset providing answers and examples to any questions we had. They took con... See more
Company replied
Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.1
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Was very helpful getting me the right…
Was very helpful getting me the right deal. Helped me with all my paperwork etc. can’t recommend Jamell enough.
May 25, 2026
Unprompted review
Reply from Worldpay
Hello Raz,
Thank you for your fantastic feedback. We're delighted to hear that Jamell was able to help you find the right solution and support you throughout the paperwork process. Providing clear guidance and making things as straightforward as possible is exactly the level of service we strive to deliver.
We really appreciate your recommendation and will be sure to pass your kind words on to Jamell. Thank you for choosing Worldpay, and we look forward to supporting your business in the future.
Kind regards
Stephanie
Great experience so far!
I highly recommend Worldpay. They have a fantastic team who are always incredibly helpful and supportive.
My account manager, Victoria, is amazing. She is extremely attentive, and whenever I have a query or need assistance, she is always quick to help and makes the whole experience straightforward and pleasant.
There have been a few technical issues along the way, which have been outside of Victoria’s control, and this is the only reason I haven’t given 5 stars.
A huge thank you to Victoria and the Worldpay team for all of your continued help and support. It is very much appreciated!
September 25, 2026
Unprompted review
Reply from Worldpay
Hello Ruby,
Thank you for taking the time to share your feedback. We're delighted to hear that you've had such a positive experience with Worldpay and that our team has been helpful and supportive throughout your journey with us.
We're especially pleased to hear your kind words about Victoria. Providing attentive, responsive, and personalised support is something we pride ourselves on, and it's wonderful to know that Victoria has made your experience straightforward and pleasant whenever you've needed assistance.
We also appreciate your understanding regarding the technical issues you've encountered. While we're sorry these impacted your overall experience, we're glad that Victoria and the team were able to support you throughout. Your feedback is invaluable and helps us continue to improve our services.
Thank you again for your recommendation and for choosing Worldpay. We look forward to continuing to support your business and will be sure to pass your kind comments on to Victoria and the wider team.
Kind regards
Stephanie
Rob Winfield was very helpful…
Rob Winfield was very helpful explaining the benefits of Worldpay, whilst also reviewing and comparing our current arrangements with our current provider, making the switch a seamless process.
If you’re considering changing providers or finding a payment provider, he’s your man.
September 25, 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for taking the time to share your experience. We're delighted to hear that Rob was able to clearly explain the benefits of Worldpay and provide a thorough comparison of your existing arrangements, helping to make the switch smooth and hassle-free. It's great to know his expertise and support gave you the confidence to move forward with us.
We truly appreciate your recommendation and will be sure to pass your kind feedback on to Rob. Thank you for choosing Worldpay, and we look forward to supporting your business for many years to come.
Kind regards
Stephanie
I just moved this morning to Worldpay this morning
I just moved this morning to Worldpay from our previous supplier.
I found the whole experience very professional and thorough.
I can not speak too highly of Jordan Weldon who lead me through the whole process being both super efficient and helpful. He was a joy to deal with and I am happy with the rates for processing credit /debit cards we have been offered.
September 25, 2026
Unprompted review
Reply from Worldpay
Hello Robert,
Thank you for taking the time to share your experience and welcome to Worldpay!
We're delighted to hear that your move to Worldpay was a smooth and professional experience. It's especially rewarding to know that Jordan provided such efficient and helpful support throughout the process, making the transition as straightforward as possible.
We'll be sure to pass on your kind comments to Jordan. We're also pleased that you're happy with the card processing rates offered and that we were able to meet your business needs.
Thank you for choosing Worldpay, and we look forward to supporting your business for many years to come.
Kind regards
Stephanie
Superb service!
The service from start to finish with Kerry was superb. This was the first card machine for this site for us and it was all seamless. Training was given to the team and all communication has been great. Thanks!
September 1, 2026
Unprompted review
Reply from Worldpay
Hi Pete,
Thank you for your wonderful review!
We're delighted to hear that Kerry provided superb service from start to finish and made the process of setting up your first card machine at this site completely seamless.
It's great to know that the training and communication throughout the onboarding process met your expectations and helped your team feel confident from day one.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
Excellent service from Tony…
Excellent service from Tony Malpeli-Bonner! He's very responsive and helpful whenever we need anything. Uptime has been solid and sales conversion is definitely stronger than some other gateways.
September 25, 2026
Unprompted review
Reply from Worldpay
Hi Guy,
Thank you for your fantastic review!
We're delighted to hear that Tony has consistently provided responsive and helpful support whenever you've needed assistance.
It's also great to know that you've experienced solid uptime and strong sales conversion performance with our gateway.
Thank you for choosing Worldpay and for taking the time to recommend our services.
Kind regards,
Ashleigh
I like the assistance of Rached:)
September 24, 2026
Unprompted review
Reply from Worldpay
Hi Mehreen,
Thank you for your review!
We're delighted to hear that Rached provided you with assistance and made a positive impression.
Thank you for choosing Worldpay, and we look forward to continuing to support you.
Kind regards,
Ashleigh
Great Service
Since the first day our account manager Arron has been there to see us through everything step and producing a product that does what it says. Would definitely recommend.
MTP Hire -
September 1, 2026
Unprompted review
Reply from Worldpay
Hi Mr Connor,
Thank you for taking the time to share your experience.
We're delighted to hear that Arron has been there to support you every step of the way from the very beginning. It's great to know that the solution provided has delivered on its promises and met your business needs.
Your recommendation means a great deal to us. Thank you for choosing Worldpay and for your continued trust in us.
Kind regards,
Ashleigh
Gemma has been great with merchant…
Gemma has been great with merchant service leads and onboarding, while also offering very competitive pricing.
September 21, 2026
Unprompted review
Reply from Worldpay
Hi Pritesh,
Thank you for your positive feedback!
We're delighted to hear that Gemma has provided excellent support with merchant service leads and onboarding. It's wonderful to know that her expertise, helpful guidance, and competitive pricing have made a positive impact on your experience.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards,
Ashleigh
I made a call today to worldpay in the…
I made a call today to worldpay in the hope that I could receive information on how to navigate the worldpay invoicing system - As a new customer to this system there were quite a lot of questions that I needed to ask in order for me to commence. I spoke to several ladies and I have to say that I was very impressed with the information they gave me. I then spoke to Shakel for quite a while and I would like to thank him for all the information he gave me and the very helpful manner he delivered-thank you so much.
September 24, 2026
Unprompted review
Reply from Worldpay
Hi Julia,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that our team was able to help you navigate the invoicing system and answer all of your questions as a new customer.
We're especially pleased to hear about the excellent support you received from Shakel. Providing clear guidance and helpful service is what we strive for, and it's great to know that Shakel took the time to ensure you felt confident getting started.
Thank you for choosing Worldpay, and we look forward to supporting you in the future.
Kind regards,
Ashleigh
Reply from Worldpay
Hi Saglain,
Thank you for your positive review!
We're delighted to hear that you've had a great experience with our services.
Your feedback is greatly appreciated, and we look forward to continuing to support your
business.
Kind regards,
Ashleigh
Highly Recommended
Highly Recommended, spoke to Michelle today. Very helpful and professional, sorted everything I needed. Credit to your company. Thanks again Michelle.
September 24, 2026
Unprompted review
Reply from Worldpay
Hi Michelle,
Thank you for your wonderful review!
We're delighted to hear that Michelle provided such helpful and professional service and was able to resolve everything you needed.
Thank you for your recommendation and for choosing Worldpay. We truly appreciate your feedback.
Kind regards,
Ashleigh
First and foremost
First and foremost, I had been in contact with Worldpay more times than I'd like to admit all to resolve a payment issue that took way too long and after 2 weeks and 3 days of having paid all invoices that I owed for my DX8000 was I truly and accurately informed by an excellent agent who made sure that with his 8 years experience that I no longer unsuitability kept on subscribing and therefore overpaid for a card reader terminal that my company didn't need. Why the previous agents I had spoken to over the past fortnight didn't tell me any of what Robert did, I'll probably never know, but it was due to his actions and wisdom that I am still with Worldpay, otherwise I would have closed every association with Worldpay down. The inconvenience that Robert Carlo resolved is utterly commendable, it's because of him I still rely upon Worldpay to process my payments and why instead of submitting a rating of no stars I now submit a rating of 5 stars, for the agent and now through his employment, Worldpay. Thank you sir for letting me know what's best, you've delivered to me a service of the highest quality and therefore an excellent solution to what was my most frustrating problem. I can't say enough to recommend Robert Carlo of the retention live support team for perhaps all of your Worldpay needs. Thank you again Mr. Carlo.
September 24, 2026
Unprompted review
Reply from Worldpay
Hi Jonathan,
Thank you for taking the time to share such detailed feedback. We are truly sorry for the frustration and inconvenience you experienced while trying to resolve your account and payment concerns.
We're delighted to hear that Robert Carlo was able to provide the clarity, expertise, and support you needed. It's wonderful to know that his dedication and experience helped turn a very challenging situation into a positive outcome. We will be sure to share your kind words with Robert and the Retention team, as recognition like this means a great deal.
Thank you for giving us the opportunity to make things right and for continuing to trust Worldpay with your business. We greatly appreciate your recommendation and your 5-star review.
Kind regards,
Ashleigh
Rached been so helpful through the…
Rached been so helpful through the entire process while setting up my account which is a great experience...Thank you Rached you are a star...
August 31, 2026
Unprompted review
Reply from Worldpay
Hi Kusum,
Thank you for taking the time to share your experience.
We're delighted to hear that Rached was so helpful throughout the account setup process and made everything smooth and straightforward for you.
Thank you for choosing Worldpay, and we appreciate your feedback!
Kind regards,
Ashleigh
Very polite and helpful
September 24, 2026
Unprompted review
Reply from Worldpay
Hi Ollie,
Thank you for your kind review!
We're delighted to hear that you found our service polite and helpful.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Ashleigh
Customer service nil. What happens after Bereavement....
Always watch for price changes and that 'offers' are honoured. I have had to chase incorrect invoices many times over the years.
But the final reason for the 1 star review is the shocking system Worldpay have following the removal of a partner from the business after bereavement. They are worse than any company/bank/HMRC combined.
Staff on the phone just repeat off a script.
They have no thought for the people replying to the generic, copy and pasted, repetitive emails.
Excessive, intrusive information requests, I am yet to get to the end of the ever increasing list of demands, to which they don't even get my name right, if they even use it at all!
Very poor - expected better.
August 19, 2026
Unprompted review
Reply from Worldpay
Hello Lynne,
We’re really sorry to hear about the service you've received.
Thank you for replying to my request for information.
I’m sorry, I’m not able to locate an account from the details you provided.
In order to resolve this, please contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards
Stephanie
i had a fantastic experience with gemma…
i had a fantastic experience with gemma from worldpay. she is incredibly helpful and guiding customer throught the process for merchant service and application.
September 23, 2026
Unprompted review
Reply from Worldpay
Hello Monali,
Thank you for taking the time to share your experience.
We're delighted to hear that Gemma provided such fantastic support throughout your merchant services application. It's great to know that she was helpful, knowledgeable, and able to guide you through the process, making everything as straightforward as possible.
We'll be sure to pass on your kind feedback to Gemma. Thank you for choosing Worldpay, and we look forward to supporting your business in the future.
Kind regards
Stephanie
Great experience with Rached
Great experience with Rached. Would thoroughly recommend.
September 16, 2026
Unprompted review
Reply from Worldpay
Hello Sally,
Thank you for your great review.
We're delighted to hear that Rached provided you with such a positive experience. Your recommendation means a lot to us, and we'll be sure to pass your kind feedback on to him.
Thank you for choosing Worldpay, and we look forward to continuing to support your business.
Kind regards
Stephanie
Excellent service from WorldPay
Excellent service from WorldPay. Michael, in the support team was responsive, knowledgeable, and easy to deal with. He took the time to understand my query and provided a quick, effective resolution. Communication was clear throughout, and the whole experience was professional and hassle-free. I would not hesitate to recommend WorldPay to others.
September 23, 2026
Unprompted review
Reply from Worldpay
Hello Rachel,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Michael provided such responsive, knowledgeable, and professional support. It's great to know he took the time to understand your query and deliver a quick and effective resolution while keeping communication clear and straightforward throughout.
Providing a hassle-free experience is what we strive for, so we're thrilled to hear we met your expectations. Thank you for your recommendation and for choosing Worldpay.
Kind regards
Stephanie
Tony Malpeli Bonner was extremely…
Tony Malpeli Bonner was extremely helpful in helping us set up our new card machines. He helped from day one until we got the machines installed and we are very happy we chose to work with Worldpay!
August 20, 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for your fantastic review!
We're delighted to hear that Tony was able to support you throughout the process of setting up your new card machines. It's great to know that he provided assistance from day one right through to installation, helping to make the experience smooth and straightforward.
We're thrilled that you're happy with your decision to work with Worldpay, and we'll be sure to pass your kind feedback on to Tony. Thank you for choosing us, and we look forward to supporting your business for many years to come.
Kind regards
Stephanie
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