Estimated ship times are intentionally misleading. Products that say 2-3 days or in stock often take weeks to months to actually ship. If you’re looking to order a World Cup jersey with customization... See more
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See what reviewers are saying
Brilliant website browsing and ordering experience. All charges were straightforward, and I am confident I will be getting exactly what I ordered. It's nice to know that I am getting something amazin... See more
Been using WSS for a long time. Always had a good experience. Prices were competitive, item shipped fast, and item safely arrived on time. I've used World Soccer Shop many times and have never been d... See more
Seems like there has been a breakdown somewhere. Evidently few of us got our Christmas orders. When I ordered, both items showed “in stock.” Site said order by dec 18 for Christmas delivery to Maryl... See more
Company replied
Company details
Written by the company
WorldSoccerShop.com is the premier online store for soccer fans and players with the largest selection of officially licensed club and national team jerseys as well as soccer cleats, jerseys, and more for the active player. Powered by Passion!
Contact info
101 25th Street North Suite 105, 35203, Birmingham, United States
- 1-800-277-7255
- info@365sport.com
- worldsoccershop.com
2.8
Average
1K reviews
Replied to 62% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst online shopping experience
Worst online shopping experience i have ever had. Ordered a Jersey. Waited a week to have the money returned back to me with no explanation or follow up email. Just completely awful and rude costumer service, buy your jersey ANY where else.
August 18, 2021
Unprompted review
Reply from WorldSoccerShop
Mojo Jojo,
Sorry for the issues with your order. What was your order # and I will look into any issue to make sure it does not happen in the future.
David F
The reason i give this company is that…
The reason i give this company is that the stars are actually for the reviewers as i was literally about to pay 170plus dollars on an Arsenal jersey and after hearing sooooo many reviews of counterfit, no customer service, no refunds, RETAIL CATFISHERS. So relieved i didnt buy.
July 21, 2021
Unprompted review
Reply from WorldSoccerShop
Reggie,
I appreciate your concerns but World Soccer Shop is the best source for official gear in the U.S. Please make sure you order direct from our site - https://www.worldsoccershop.com/
You can contact our customer service at info@365sport.com or by phone 1-800-277-7255.
David F
Counterfeit merchandise
I ordered a France 2018 jersey. It is unquestionably counterfeit, with its iron-on patch. Ordered a genuine one off eBay, and laid side-by-side all the differences between real and fake are super obvious. The company doesn’t answer their phone or respond to email. I’ve reported them to Nike and my credit card company.
July 20, 2021
Unprompted review
Reply from WorldSoccerShop
Angie,
Please send me your order number so I can look into your issue.
All of our products are official and bought directly from the team brand (in France's case Nike).
If you have questions World Soccer Shop customer service can be reached at info@365sport.com or call customer service by phone 1-800-277-7255.
David F
Excellent service, and fast shipping, even during the Pandemic
I am sorry to hear that others have had issues in receiving their orders from WorldSoccerShop, but in my case, I had no issues. I ordered a Boca Juniors jersey on 21 April, and I received it on time before 24 April. I was impressed at how efficient the delivery service was after having paid extra to have it delivered by FedEx.
Regarding the quality of the Boca jersey - it's excellent! Kudos to WorldSoccerShop for selling jerseys from a wide range of clubs, including South American clubs. As well, I appreciated receiving an e-mail from WorldSoccershop with the tracking number. I definitely look forward to shopping in the future with WorldSoccerShop!
April 24, 2021
Unprompted review
Reply from WorldSoccerShop
Andres,
I'm glad you had a great experience. We work hard to have the best selection of official club and national team jerseys from around the globe. Boca, like so many South American clubs, has a classic look and with more fans in the U.S. able to watch these clubs on TV they are becoming more popular.
Thanks for taking the time to leave a review. What was your order #?
David F
I still don't receive my order
I still don't receive my order, it's almost a month since i've ordered it, and i don't know is it gonna be sent or not. my order number 418927352
April 13, 2021
Unprompted review
Reply from WorldSoccerShop
Muhammad,
The Arsenal 424 jersey is on backorder and not expected to be shipped until late April (or as soon as we receive it in our warehouse). You will not be charged until the item ships. If you have additional questions please email info@365sport.com or call customer service by phone 1-800-277-7255.
David F
Ordered a shirt on January 9th 2021
Ordered a shirt on January 9th 2021, its now March 16th and the shirt has not arrived. I have tried numerous times to contact them via the information on the website and have heard nothing back.
AVOID!!!
March 16, 2021
Unprompted review
Reply from WorldSoccerShop
Samuel,
Sorry for the issue with your order. Please send me your Order # and I will look into it for you.
Or you can contact https://www.worldsoccershop.com/ customer service by phone 1-800-277-7255 or by email info@365sport.com
David F
They lie
Ordered a pair of shoes, then saw the delivery date, it was too long to wait so I canceled within an hour of ordering through email and they said it’s already left even though the delivery date isn’t for 6 weeks. They try to keep your money. Meesha the customer rep blatantly lied. Avoid at all costs. Not worth it. So disappointed
February 25, 2021
Unprompted review
Reply from WorldSoccerShop
Joe P,
Sorry for the issue with your order. Please send me your Order # and I will look into it for you and if it has not shipped see if I can cancel the order. You are able to return the product once it arrives for a refund if it has shipped.
Or you can contact our customer service by phone 1-800-277-7255 or by email info@365sport.com
David F
Overpriced!
I Ordered a Chelsea jersey for my grandson for his birthday. The World Soccer Shop price was over $100, but when I received the jersey the MSRP price tag was $75!!! I tried contacting Customer Service via email about this price difference, and have received no response after 2 or 3 weeks.
February 21, 2021
Unprompted review
Reply from WorldSoccerShop
Beth,
Sorry for the issues with your order. Please send me your order # and I can look into the issue.
From your description, it sounds like you ordered an official club jersey and had it customized with official Premier League name and number. The official Premier League name, number, and patch are applied in our NC facility and not reflected on the MSRP tag attached to the jersey.
You can also contact World Soccer Shop Customer Service directly - Phone: 1-800-277-7255
David F
Ordered a football strip 29th December…
Ordered a football strip 29th December kept being told on live chat it would be dispatched next week we are now 6 weeks on and they now ignoring emails phone etc shocking company
February 12, 2021
Unprompted review
Reply from WorldSoccerShop
Sharon,
Sorry for your order experience. Can you send me your order number so I can look into your order? The order will have notes from your Live Chat as well as any update to the status.
You can also call customer service at Phone: 1-800-277-7255 or send an email if that is easier for you info@365sport.com
David F
SCAM SITE
Ordered a football shirt in first week of January I've neither received it or the refund i requested! Phone line doesn't work!!
DO NOT ORDER IT'S A SCAM SITE
February 12, 2021
Unprompted review
Reply from WorldSoccerShop
Joanne,
Sorry for your order experience. Can you send me your order number so I can look into your order? Or you can contact https://www.worldsoccershop.com/ customer service at Phone: 1-800-277-7255. I assure you our phone lines are still open but you can also send an email if that is easier to info@365sport.com
David F
Scam Company avoid at all costs
Ordered 6.12.20..didnt come until 30.12.20..Shirt defective from Thailand and clearley a fake.. Have returned item 8.1.21 as asked and still no refund.. Website now says cannot be reached.. Avoid avoid avoid..
January 26, 2021
Unprompted review
Reply from WorldSoccerShop
Lynn,
Sorry for the issues with your order. Can you please send me your order # so I can research and make sure you get a refund.
Your comment makes me think you may not have ordered from World Soccer Shop - https://www.worldsoccershop.com/ We only purchase jerseys directly from the club technical sponsor (adidas, Nike, Puma, etc) so are 100% official.
Certainly there are defects on these items and we are happy to exchange or provide a refund for any defective product.
David F
Bought a jersey for my husband in…
Bought a jersey for my husband in October and am still waiting on jersey . Do not buy from this website, I’m just livid with this company. Life is stressful enough never mind dealing with this company
January 16, 2021
Unprompted review
Reply from WorldSoccerShop
David's wife,
Sorry for the issues with your order. Please send me your order # and I can look into the issue and provide an update/help resolve the issue.
David F
Still not received my order and emails…
Still not received my order and emails are bouncing back can I get advice please?
January 16, 2021
Unprompted review
Reply from WorldSoccerShop
Shannon,
Sorry for the issues with your order. Please send me your order # and I can look into the issue and provide an update/help resolve the issue.
David F
NO REFUND OR JERSEY!! BIG SCAM!
I believe Mr. David F must not like me or racist since I’m the only one he didn’t bother to reply on my review on this site! Once again I ordered a Chicago Fire jersey and received a Chicago fire jersey that’s not even on their website!! Called and customer service sounded just lost when I spoke to them. I sent back their jersey and to this date no refund or Jersey has been sent to me!!! Please stay away from this site!!!! BIG SCAM
January 10, 2021
Unprompted review
Reply from WorldSoccerShop
Noe,
I like everyone and my apologies for missing your earlier review. I try, as you point out, to reply to everyone that leaves a review regardless of whether it is negative or positive.
Please send me your order # and I can look into your order and the status of the refund.
David F
I ordered and paid for shirt on 13th…
Dodgy inauthentic shirt I ordered and paid for shirt on 13th November after several emails I received shirt on 7th December. The shirt was a knock off & not an authentic shirt ,the sizing ,material , letters & no man utd authenticity sticker on the label. I contacted the company with my concerns & was asked to send it back which I did on recorded delivery on the 8th December. I am still waiting for my refund & have sent several emails.
December 28, 2020
Unprompted review
Reply from WorldSoccerShop
Julie,
Sorry for your issues. Please send me your order number so I can look into your order and help resolve it.
We only order directly from the brands (adidas, Nike, Puma, etc) so all jerseys are 100% official and backed by the brand and the club. We have options for authentic lettering and numbers so that should have been official (although there are options selected by the customer in the cart to get a standardized letter/number)
Hope to help resolve your issues. Please reply or call World Soccer Shop Customer Service directly - Phone: 1-800-277-7255
David F
I ordered a top on 26/11/2020 for a…
I ordered a top on 26/11/2020 for a Christmas present. It still has not come. When I emailed they had said oh it has been dispatched will be there by Friday which was two weeks ago!! Today is Christmas Eve so I definitely will not be receiving this top.
I’m so disheartened and feel scammed!
#55230
December 24, 2020
Unprompted review
Reply from WorldSoccerShop
Samantha,
55230 is not a World Soccer Shop order number so looks as though you may have ordered from a site that looks like ours. What was the name / URL of the site? We report these sites (as most are fraudulent) to have them taken down when possible.
Make sure you order directly from https://www.worldsoccershop.com/ to make sure you are only receiving official gear.
For questions please call World Soccer Shop Customer Service - Phone: 1-800-277-7255 - or you can place an order directly with our customer service group if that makes you feel more comfortable.
David F
Ignores me and my girlfriend for days.
Ignores me and my girlfriend for days.
Placed an order last week of November still haven’t received it.
No email to confirm it’s despatched or anything and just reply with the same message about it being despatched when it has not.
This is meant to be a Christmas present by reading other reviews they’ve messed them up too.
Limited responses on live chat if they respond that is and if you call them they just keep you on hold!
£70 down the drain and a ruined Christmas
December 22, 2020
Unprompted review
Reply from WorldSoccerShop
Jordan,
Sorry for the issues with your order. Can you please send me your order # so I can look into it for you?
Please make sure you are contacting our correct customer service number. It is World Soccer Shop Customer Service - Phone: 1-800-277-7255
David F
Purchase
Had to email about delayed delivery..prompt reply ..product excellent quality and value ..thank you
December 19, 2020
Unprompted review
Reply from WorldSoccerShop
Leona,
Thanks for the review. We work hard to have the best collection of official soccer gear in the U.S. and a great customer service team to get it out to our customers. Have a great holiday.
David F
I ordered a Raul Jimenez Mexico soccer…
I ordered a Raul Jimenez Mexico soccer jersey on November 24 and it still hasn’t came in, and it’s a Christmas gift for someone. It says it arrived at the usps facility, it’s been like that since December 11. I’ve ordered stuff recently from other places that’s going to be on time for Christmas. I’m just very irritated since I’ve been waiting almost a whole month for the jersey that isn’t even close to arriving on time for Christmas. Order# 418085260
December 17, 2020
Unprompted review
Reply from WorldSoccerShop
Shari,
Sorry for the delay with your order. USPS is experiencing unprecedented volume but the jersey should arrive in time for Christmas.
If you have NOT received the package by Monday, Dec 21 please contact customer service and they can check status and help.
World Soccer Shop Customer Service - Phone: 1-800-277-7255
David F
Order 59447
Order 59447. Still waiting for my order since beginning of Dec, grandchild’s football kit for Christmas. Can’t get through on the phone and no one is answering on the on-line chat. I’ve now checked reviews and people are being warned the kits are fake if they do turn up.
December 17, 2020
Unprompted review
Reply from WorldSoccerShop
Joanne,
59447 is not a World Soccer Shop order number so looks as though you may have ordered from a site that looks like ours. What was the name / URL of the site? We report these sites (as most are fraudulent) to have them taken down when possible.
Make sure you order directly from https://www.worldsoccershop.com/ to make sure you are only receiving official gear.
David F
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