Estimated ship times are intentionally misleading. Products that say 2-3 days or in stock often take weeks to months to actually ship. If you’re looking to order a World Cup jersey with customization... See more
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Brilliant website browsing and ordering experience. All charges were straightforward, and I am confident I will be getting exactly what I ordered. It's nice to know that I am getting something amazin... See more
Been using WSS for a long time. Always had a good experience. Prices were competitive, item shipped fast, and item safely arrived on time. I've used World Soccer Shop many times and have never been d... See more
Seems like there has been a breakdown somewhere. Evidently few of us got our Christmas orders. When I ordered, both items showed “in stock.” Site said order by dec 18 for Christmas delivery to Maryl... See more
Company replied
Company details
Written by the company
WorldSoccerShop.com is the premier online store for soccer fans and players with the largest selection of officially licensed club and national team jerseys as well as soccer cleats, jerseys, and more for the active player. Powered by Passion!
Contact info
101 25th Street North Suite 105, 35203, Birmingham, United States
- 1-800-277-7255
- info@365sport.com
- worldsoccershop.com
2.8
Average
1K reviews
Replied to 62% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good quality products, just expect delays
Have shopped several times with them and am happy with their quality of products. Only issue I really have is that their shipping is generally pretty delayed or on backorder. Other than that, a good spot.
January 23, 2022
Unprompted review
Reply from WorldSoccerShop
Marcos,
Thanks for your review. We work with the brands (adidas, Nike, Puma, etc) to carry the best and official products for clubs and national teams from around the globe.
We are always looking for ways to improve our shipping process. In stock items ship within 24 hours but there have been more issues related to backorders some due to global supply chain issues. Please make sure to note if an item is customized as these take longer to ship.
David F
Very fast shipping
After reading some reviews I was skeptical about ordering from the website. I still went ahead and order a chivas authentic shirt, the shipping was very fast i was supposed to receive it on Dec 22 but actually arrived on Dec 16 which is amazing the item was just as described
I definitely recommend this site and will continue to order from here
December 17, 2021
Unprompted review
Reply from WorldSoccerShop
Margarita,
Happy holidays and thanks for the review. Glad you love the jersey. Please order from World Soccer Shop the next time you need a jersey and make sure you (and all those considering WSS) order direct from our site - https://www.worldsoccershop.com/ - as many sites are designed to look like our site but don't provide the same great product and customer service.
David F
Will never buy from this company again
I ordered soccer boots in July. Sent them back because I decided to buy locally, I STILL have not received my refund and it has been 5-6 months.. I have called the company on numerous occasions and they change their answers everytime. Some of the employees are nice and its not their fault but in general the customer service is atrocious.
December 9, 2021
Unprompted review
Reply from WorldSoccerShop
Sam,
Sorry for the issues and delay with you refund. Can you please send me your order # and I will look into the status? We work to quickly refund customers on items returned in proper condition.
David F
Buyer Beware
Buyer Beware
Do not use this company they are scammers and operate in a fraudulent manner. Action has been taken against this company and they will be handled accordingly so they are held accountable and are not able to defraud any more innocent customers.
All of their responses are generic and hold no value. Worst experience in all my online shopping experience. If you value your money that you work hard for - DO NOT use this company.
December 1, 2021
Unprompted review
Reply from WorldSoccerShop
Sorry for the issues with your order. I'll try and make sure this is not a generic reply. Please send me your order # and I can look into it for you.
Or you can contact the World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255 to speak with a sales agent.
Thanks for your patience as we work to get your order issues resolved.
David F
I order a Arsenal Goalkeeper (XL…
I order a Arsenal Goalkeeper (XL 2019/20) top back in December 2020 as a present, It took weeks to arrive and the quality of the shirt was POOR. I used the website information to return the product as the confirmation email gave very limited information on exchanges and returns. It explained that I should post write the address on the parcel and write the reason for return in the parcel. How do I go around a refund which I still haven't received? Order number #56683
December 1, 2021
Unprompted review
Reply from WorldSoccerShop
Zac,
Unfortunately #56683 is not an order number for World Soccer Shop. There are many copycat sites that are made to look like ours but do not provide the same quality and service as WSS. Please make sure you visit WSS directly - https://www.worldsoccershop.com/ - or can contact customer service at info@365sport.com or call customer service by phone 1-800-277-7255 to speak with a sales agent.
David F
TOO MANY DELAYS
my shirts nearing 5 months of not being delivered and i wouldnt put it past them to delay another 2 months waiting neary half a year for an order is ridiculous
order number 420395662
November 27, 2021
Unprompted review
Reply from WorldSoccerShop
Jonathan,
Sorry for the delay on the shipment of the Inter Milan 21/22 home soccer jersey. This item is backordered with Nike as they wait for delivery from Asia. World Soccer Shop is a priority Nike customer and will get is as soon as it reaches the US warehouse.
Remember that you are not charged for an item on back order/pre-order until it has shipped. You may cancel an item on back order/pre-order at any time before shipment. Also, please keep in mind that back order/pre-order dates are subject to change and you do not pay additional shipping for back orders/pre-orders.
David F
I ordered a customized jersey more than…
I ordered a customized jersey more than a week ago and they refuse to tell me anything other than it's being customized still even though they told me it should ship out 2 days ago! I called customer service and they won't give me an estimate on when it will ship! Don't order from this place unless you feel like waiting an extra month just to get your product! I have orders from here before and had no problems but it's not worth it anymore! My order number is 421005916.
November 10, 2021
Unprompted review
Reply from WorldSoccerShop
Nicholas,
Sorry for the delay shipping your customized Bayern Munich 21/22 Third Jersey. A cool looking jersey.
I confirmed it is in the customization department and should be customized soon. Holiday shopping started earlier which caught us a little off guard and has caused some delays in the customization.
We have waived your shipping charge. Thanks for your patience.
David F
Don't order from this site
I ordered a jersey in July and was just told it's back ordered until mid-December. Waiting 5 months for a delivery is absurd. Definitely not using them again.
November 9, 2021
Unprompted review
Reply from WorldSoccerShop
Justin,
Sorry for the delay on your order. Please send me your order # and I can look into it for you.
Unfortunately, I can not speed it up if it is backordered but can help evaluate other options.
David F
order soccer cleats from the world…
order soccer cleats from the world soccer shop and also talk to the customer service, they still haven't shipped the order in three weeks. My order number is 420549814
October 6, 2021
Unprompted review
Reply from WorldSoccerShop
Prakash,
UPDATE - I had someone research and resolve the issue. Your order has shipped and is scheduled for delivery today - FedEx 284644436359
Thanks for your patience.
DF
Sorry for the issue and delay with your order. Can you please send me your order # and I will check on the status.
All orders for in stock cleats have shipped so yours order should have shipped unless it is on backorder.
David F
Placed order July 17 still no update…
Placed order July 17 still no update after confirmation. Sent customer service email and still no response. Order # 419947386
September 9, 2021
Unprompted review
Reply from WorldSoccerShop
Michael,
Sorry for the delay with your order. I reviewed your order and the Chelsea jersey is on backorder from Nike. It is due to arrive in late September but I know some supply chains have been delayed over the past couple of weeks.
Once received it will be shipped to you.
David F
Ordered cleats for my daughter on 8/18
Ordered cleats for my daughter on 8/18, estimated delivery date was 8/25. On 8/25 the estimated delivery date changed to no delivery date available at this time. A few days later a new delivery date of 9/5 showed up, on 9/5 the delivery date again was changed to no delivery date available at this time. I checked customer service on the website and found out the company knew the shipping was running 2 weeks behind but still advertised a date knowing they would not be able to meet that posted date. I called customer service only to be told once it is shipped it is out of their hands and she is sorry but I should have it by the end of the week. My daughter plays collegiate soccer and developed a hole in her current cleats and she is not local to me, I was expecting her to have her cleats two weeks ago and still no cleats and no idea a to when they will arrive. I paid $11 for shipping for what? and again all I was offered is sorry and they should be there by the end of the week. I also emailed customer service 2 days ago and still haven't received a response. Order #420348585
September 9, 2021
Unprompted review
Reply from WorldSoccerShop
Vince,
Sorry for the delay in shipping your daughter's soccer cleats. I believe the package should be delivered the end of this week or early next week.
This has been a very challenging peak season with large order volume and difficulty finding workers. We have all full time staff, even the owner, helping with packing and shipping orders in our attempt to hit ship dates.
I'm sorry your order was sent out later than expected.
David F
I ordered my jersey aug 26th and only…
I ordered my jersey aug 26th and only got a processing email since then, i emailed them 3 days ago and never got a response.
The order number is #3705
September 8, 2021
Unprompted review
Reply from WorldSoccerShop
Rafnz,
Sorry for the issue with your order. Can you send me the URL where you made your purchase?
Unfortunately, the order number you have provided is NOT a World Soccer Shop order number. We collect the URLs and report these unauthorized sites so they can be taken down.
Please make sure you visit - https://www.worldsoccershop.com/ - to make sure your order is official every time.
David F
Not happy at all
Order number 420263478 placed 11/8/21. Email says shipped 3 weeks later. After repeated requests, I was sent tracking number. It is invalid, it's not recognized. Asked PayPal to intervene. Asking for refund.
September 3, 2021
Unprompted review
Reply from WorldSoccerShop
Ed,
Thanks for your order and patience as we get you the official Uruguay 2021/22 away jersey by Puma.
The tracking number is LB794413395SE. It can take 8-12 weeks for international orders to be delivered.
If you have more questions you can contact World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255 if you have any other questions.
David F
Great Store & Experience
Ordered some Liverpool 2020/21 away kits, all tracked and traced. Received them in a good amount of time (USA to NZ) an everything is 100% official (not fakes) & no complaints.
There was a 1 week delay from the time I ordered them, to when I was officially charged and item sent out. Not sure on the reason for delay, but I suspect it’s a supply chain issue, so happy they only charged me once they knew the goods were on the way!
Will definitely use the store again if I need to buy something again.
I have written this review, because often people only post when the have something negative to say, but I was totally happy!
September 3, 2021
Unprompted review
Reply from WorldSoccerShop
Kiwi Dale,
Thanks for your order and review. This is high peak season as we work to ship out gear to fans with the start of professional leagues in Europe as well as the traditional start to the youth recreational and competitive leagues in the U.S. Crazy time.
That is reason your order was slower than usual in shipping out.
Yours in Soccer,
David F
Not Happy
Placed order on August 16 (No. 420322787). After initial acknowledgement that items were in stock, the order was not placed. They don't respond to emails and you can't get through on toll free number. Very disappointed as I have ordered with them in the past with no issue
August 31, 2021
Unprompted review
Reply from WorldSoccerShop
Thomas,
Sorry for the delay in shipping out your Arsenal jerseys. We are working hard to get orders out quickly and have 'all hands on deck' with front office employees (including myself) helping in the warehouse to pick and pack orders.
This has been an unusual year and we are working hard to get orders out the door. Thanks for your patience.
If you have additional questions please contact World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255 if you have any other questions.
David F
Never received order
My order 12207006577. Got mail stating sent on 4/8/21. Never arrived. Mailed them. Received reply stating they were checcking with courier. Got no update. Mailed again, no reply. Going to try and get my money back.
August 31, 2021
Unprompted review
Reply from WorldSoccerShop
Joe,
Sorry for the issues with your order.
The Order # you have is not a World Soccer Shop order number. Please check the URL you ordered from. Worldsoccershop.com is our only site. If you have more questions you can contact World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255 if you have any other questions.
David F
No updates on orders
No updates on orders, no calls picked up. Very poor customer service
Deal at your own risk
Order #420422545 placed on 8/24/21
August 28, 2021
Unprompted review
Reply from WorldSoccerShop
Chris,
Thanks for your patience with your order.
This item is listed on site as on Back order and we are waiting to receive an order of the USWNT jersey from Nike. It is scheduled to be received in late September.
If you have more questions please contact World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255.
Thanks,
David F
Where is my order?
Made an order on 13/8, got order confirmation stating dispatch on 17/8 and arrival 23/8. Never heard from them sknce. Customer service hasn't responded to my emails in 3 days and phone line keeps you on hold for hours.
Order 420289259
This is my last order.
August 27, 2021
Unprompted review
Reply from WorldSoccerShop
Paul,
Thanks for your order and patience while we work to ship it. This is our busy season and we have faced challenges hiring temporary workers this year which has slowed down some outgoing orders.
Your jersey has shipped - 524712128477 - and is scheduled to be delivered on Tuesday.
Enjoy the Arsenal Training Jersey. adidas has done a great job with the club's jerseys the past couple of years.
David F
Never Got My Jersey
Paid over $100 for a Tottenham jersey. Beyond the order confirmation email I never heard from them again. I never got the jersey. I emailed customer service, they never got back to me. I called customer service several times, they never pick up, you just get put on hold for hours. It seems like a scam, don't buy anything from them.
August 25, 2021
Unprompted review
Reply from WorldSoccerShop
Sam,
Sorry for the issues with your order. Can you please send me your order # so I can look into it for you?
Or you can contact customer service. Please make sure you have the correct phone / email for our customer service. World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255.
David F
Company should be called BACK ORDER OUT…
Company should be called BACK ORDER OUT OF STYLE SOCCER SHOP... love their standard responses ...re (# 419990440)
August 20, 2021
Unprompted review
Reply from WorldSoccerShop
Said,
Sorry for the difficulty in getting your jersey. We are working with the brands (adidas, Puma, Nike, etc) to get more jerseys. Global supply chains have been disrupted and we are all working to get gear to our shop and then on to customers.
Thanks for your patience.
David F
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