Worldwide Travel Insurance Reviews 4,887

Great customer service. Accurate, easy to access and very professional.

I have been using this insurance for many years, so the renewal process was straightforward and easy.
To make an annual payment for their insurance is the same cost as a couple of weeks cover from a car hire company, so it makes very good financial sense if you hire a car for more than once a year.

Very helpful lady on the phone and straight forward to set up

Very informed and helpful on phone. Had one time where was on hold for 8 mins and I had to hang up

Quick, Friendly and Efficient

A professional but friendly approach. E-mail message clearly outlined the process and there was flexibility in the insurance cover offered and the way in which we could pay.

Simple to buy and reasonable premium

Kept me on the phone for ages asking lots and lots of questions and never heard from them again. Then found out that they are an agent for AllClear which probably explains. Wish I had just gone to Aviva in the first place and not wasted my time with this lot.

I had a claim for a bumper scratch on my rental car in Spain, and the process with Worldwide Insure was incredibly smooth. I submitted my rental agreement, the damage report, and a bank screenshot, and the reimbursement was processed much faster than I expected! Their digital claim system is very intuitive, and I received the full amount directly into my Wise account with zero fees. Highly recommend for any international traveler or expat.

The member of staff with whom I was dealing was extremely helpful and knowledgeable.

I was particularly impressed by the customer service. Every time I called, I was connected quickly to a friendly and professional representative who listened attentively and handled my queries with care.
Additionally, the coverage proved excellent. It provided great peace of mind and delivered substantial savings within the first three days of the rental alone. Overall, I found the insurance policy to offer exceptional value for money.

I purchased this insurance policy in good faith, after taking all reasonable steps to ensure that my type of rental would be covered. Before purchasing the policy, I carefully reviewed the terms and conditions, contacted customer service directly, and even provided my previous rental agreement for review. I received clear confirmation that this type of rental would be covered under the policy.
Relying on this information, I decided to purchase the insurance.
When I later submitted a claim, I provided all documents required under the policy terms. Despite this, my claim was rejected with only a vague statement that there were “no sufficient grounds” to proceed, without any clear explanation, detailed justification, or reference to the relevant policy provisions. Such a lack of transparency is unacceptable.
What is particularly concerning is that the company provided information prior to purchase that may have been misleading and that led me to take out the policy, only to later refuse the claim without proper justification. In my case, the rental conditions had not changed from those previously reviewed and approved by their customer service team.
Additionally, the company provides outdated or incorrect information regarding the possibility of submitting complaints to EU institutions. The correspondence I received included a link to a complaints platform that does not work, which makes it more difficult for customers to effectively pursue their rights and raises further concerns about the reliability of their service.
I strongly reject this company’s insurance policy and I will be filing a complaint with the relevant authorities. I hope that the formal proceedings will result in me receiving the compensation I am entitled to. However, this unnecessarily forces me to waste time and engage in procedures that would not be needed if the company properly fulfilled its obligations.
Based on my experience, I strongly discourage anyone from using this insurer and I do not recommend purchasing any policies offered by this company.

Edit:
Dear WWTIS,
Your comment adds nothing meaningful to this matter and does not address the issues I have raised.
My communication with ClaimEz has been identical to my communication with you – I continue to receive vague and repetitive replies that do not provide any concrete explanation or legal basis for the rejection of my claim.
As the insurer, you are obliged to provide customers with clear and accurate information regarding the proper procedures for submitting complaints to the relevant authorities. However, your complaint instructions contain a link to an EU complaint platform that does not work. Despite this having already been reported to you, you continue to send the same incorrect information without correction.
This means that not only have my consumer rights been affected by the unjustified refusal to pay compensation, but you are also providing inaccurate complaint guidance in a way that prevents me from properly escalating the matter to the appropriate authorities. Such conduct raises serious concerns regarding compliance with consumer protection obligations.

I have been using this website for my insurance for years now. Very happy with service. Staff on the phone very friendly and helpful. Saves a fortune long term as I hire cars in spain on a regular basis & can’t afford to pay rental companies prices for full y comp.

Excellent telephone service . Good price
Only claimed once🤞but dealt with very quickly

Pleasure to do business with. Though not made a claim, the extra cover is a sensible option for my family.

Have used this company for many years for covering hire car insurance and the ease for renewal and any query’s is excellent. I’ve only ever had to use them once for a claim and it was very easy and straightforward. A1 experience.

Very professional, great customer support, quick reactions. Changed starting date of a contract without any additional hassle.

Lady dealing with my queries was very helpful and she was very well spoken which was a pleasure to hear

Great service. Friendly and helpful. My excess insurance renewal was sorted in no time.
I've had a couple of claims and they were paid out within a month.
You need to keep your signed rental agreement, and photos of the car out and in.