Worldwide Travel Insurance Reviews 4,892

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 736 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly, and supportive staff. Many people highlight the exceptional customer service, noting quick response times and efficient handling of queries, making interactions pleasant and straightforward. Reviewers also appreciate the ease and speed with which claims are processed, often receiving payments promptly. However, some customers mentioned issues with claims being rejected without clear justification, receiving vague replies, or experiencing difficulties with the complaints process. A few other people also felt that there were issues with information provided prior to purchase and noted instances of staff being unhelpful or calls being disconnected.

What people talk about most

Service

Consumers find service to be positive, with many describing it as impeccable, excellent, and reliable.... See more

Staff

People report positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the very responsive and... See more

Claim

Customers had ambiguous experiences with claim processes, with many reporting efficient and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a frequent car hirer and this company saves me a lot per year. Their service is impeccable and always very fair. They never try to find something to avoid paying you the correct amount of the... See more

Rated 5 out of 5 stars

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more

Rated 5 out of 5 stars

Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more

Rated 5 out of 5 stars

This company always gives me plenty of notice with regards to renewal dates. Is not pushy about renewing straight away, as long as it is fine prior to the first rental. They are very efficient and if... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellence insurance provider

Have used this company for many years for covering hire car insurance and the ease for renewal and any query’s is excellent. I’ve only ever had to use them once for a claim and it was very easy and straightforward. A1 experience.

March 4, 2026
Rated 5 out of 5 stars

Very professional

Very professional, great customer support, quick reactions. Changed starting date of a contract without any additional hassle.

April 10, 2026
Rated 5 out of 5 stars

Car rental Excess insurance renewal

Great service. Friendly and helpful. My excess insurance renewal was sorted in no time.
I've had a couple of claims and they were paid out within a month.
You need to keep your signed rental agreement, and photos of the car out and in.

April 9, 2026
Rated 5 out of 5 stars

Great value for money and great customer service

They say you never know how good your insurance cover is until you need it. Unfortunately, I had to claim on this policy. I had the cash in my account within 2 weeks with no hassles - really an easy online process. The customer service is top notch as well, for both the little things and the big ones. I would recommend (and have already to my friends).

March 31, 2026
Rated 5 out of 5 stars

100% recommended

Purchased policy online smoothly. Sadly had to make a claim shortly after. The proces was straightforward. The company needed some evidence which is understandable , all done online. My claim handler Syazwan was very helpful and attentive. Highly recommend buying this insurance rather than car hire companies which are way more expensive. The only difference is you will have to pay excess with your own money and then claim it back but still worth it and paid back in full. Thanks

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have a great experience with WTI

I have a great experience with WTI, where I am a client over last 4 years. Their customer service and their responsiveness is excellent. I also had a claim already, which was handled to my highest satisfaction.

April 1, 2026
Rated 1 out of 5 stars

Website failure

Using their website to apply for an extended car-hire insurance. After leaving all the person details including the creditcard information, the system can not access the secure payment system and refuse the process. So tried twice with the same result. And where are now all my person data being stored??!! Really bad experience, the way of getting hacked and robbed via a creditcard!!
Why does websites like this not work just correct!!! Or, at least give the user a clear description of the error.

April 1, 2026
Unprompted review
Worldwide Travel Insurance logo

Reply from Worldwide Travel Insurance

Hi, We are sorry that you are having problems purchasing on our website. We have not had other clients with the same problems currently but this may have been a short period online. Now, to reassure you, we do NOT retain payment details within our website. All payments are done through a large internet banking system called WorldPay. All other personal data is held securely for a short period and then atomically deletes. our client's security is paramount. If you email sales@worldwideinsure.com we will be pleased to assist.

Rated 4 out of 5 stars

A Good Company

Very easy to renew my policy, the person I spoke to was very knowledgeable and helpful.

March 31, 2026

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