Worten Portugal Reviews 

My scooter was stolen a month ago, and after a lot of back-and-forth, we finally agreed on a refund. However, the voucher we received (worth €420) is impossible to use on their platform due to some technical issues with my account credentials. Worten blames the insurance company, and the insurance company blames Worten. It's been two weeks of endless frustration.

Not only did I have to deal with the stress of my stolen bike and reporting it to the police, but now I'm stuck with a voucher I can't use, despite countless calls, emails, and store visits. The issue seems to be a technical problem with logging in on their platform, but no one can seem to fix it.

I'm absolutely appalled by this entire situation and will definitely not recommend going through the same hassle. It's beyond frustrating!

Dear Worten
In September 2024 i made an online invoice (nº 62489614). Bottom line, in the receiving process one of the washing machines was sent back.
Heard nothing from you (zero refund ytd), my wife was 2 mornings over the phone trying to reach you. I was for two hours waithing in an offline store for your reply, and finally I received in the last day of the year a no-reply stating I'd receive the refund in 72 hours, after waiting for 3 (!) months.
Went to your site - impossible to understand how to make a claim. When I finally got It, my "credentials" were not accepted.
Do I need a degree to interact with your site and have my money back?
Wish you a great 2025 - won't buy from you again

Unreliable website
Found on Google that they sell the Novelmore Great Castle (PLAYMOBIL 70220).

They claim that 3 sellers are selling it at a good price.
Great!
Added to cart, made an account, all good. Went to checkout, had to enter all my delivery details, telephone etc, all in Portugal, and then, oops, sorry no stock!

Then tried the 2nd seller, oops, error cannot be added to cart.
3rd seller, worked, but then on checkout, oops no stock!

Why don't they state that when adding to cart, or even better on the actual product page? Why waste customer's time, as they already know that there is no stock.

am extremely disappointed with Worten’s delivery service. I was expecting a parcel today and stayed home all day, only to receive a message claiming my address was incomplete. Upon checking with Worten, the address was correct, and they even confirmed this, but their courier failed to deliver.

What’s worse is that their customer support was completely unavailable to resolve this issue. This ruined my plans and holidays, as I was relying on this delivery. Such a lack of reliability and poor communication is unacceptable. I expected better from Worten and will think twice before purchasing again.

The customer service can be spotty. For example, I went in today to redeem a coupon and I was brushed off about redeeming it. I understood what they said, but I have found better service in independent stores in Portugal and on Amazon. I want to support the local Portuguese economy, but not this way.

Selling broken articles and don't accept returns and when you order online they take your money and don't deliver. Had to contact a lawyer, don't go there absolutely shocking

My experience at Worten Colombo has been beyond frustrating and deeply disappointing. The customer service here is completely inadequate, and the employee I dealt with clearly needs urgent training. Their unprofessionalism and lack of competence made an already difficult situation even worse.

On my first visit, I was assured that my problem will be solved. When I asked, “What if it’s not solved?” the employee confidently replied, “It will.” Trusting their word, I wasted nearly an hour at the store, only to find out later that nothing had been resolved. After waiting 12 days, I returned to the store, expecting a solution. Incredibly, the issue is still not resolved, though I have now been told it will be solved—again.

While the store manager was polite and understanding, this doesn’t excuse the fact that I’ve had to deal with so much wasted time, broken promises, and a total lack of resolution.

If you value your time and expect even basic professionalism in customer support (at least in the store), avoid Worten Colombo at all costs.

Ordered an item on worten.pt on marketplace on the 19th of July this year, and had the last update there on 29/07/2024 that the shipping was prepared, even had CTT number.
Since then I contacted the seller, customer service using the form, wrote to worten resolve, no response to date. Item never delivered, and NOBODY on worten side even took the time to reply - except the automated reply system.
I have to find the authority who can do something about this issue, as worten is doing nothing for their customer's, once you paid no further service delivered. Why is it different than ordering straight from China? Shameless company.

A simple fridge delivery took 30 days and 5 visits to the store in Tomar.
To top it off we made another purchase because we taught this was a once off, now after waiting in all day they never turned up.
Horrible company.

We wanted a specific model of refrigerator that wasn't available. But we found the same one from the Worten outlet store online. It explained that there would be a dent on the right hand side. The discount was considerable. The fridge was brand new in packaging except the slight dent on the right hand side, which was barely noticeable. We are absolutely thrilled with out new fridge!

This is the kind of company you want! Worten is punctual, correct, informs you well about your order and has a lot on stock or direct accessible anyway. What a relief to find quality like this in our new home country of Portugal!

I couldn’t be more disappointed with Worten. I order a Microwave, 25 days after they cancelled my order. They make me wait 25 days just to tell me that they will cancel my order. This is a joke cause they were sending me emails saying it will arrived in anytime. I trusted them and didn’t buy another one trusting them it will arrived and it never happen. They never compensate me about this, not nothing. This company is a big joke, never more.

They advertise a product on the website with express delivery, then cancel my order without offering a similar product (Poor service). When you visit the website, the product is still listed as available for purchase? Are you joking with your customers, or what is going on here? I'm in a situation where I need the product right now, and I trust the information you promote on the site. Extremely unprofessional and incredibly poor service.

Worten Loulé

Iolanda was very knowledgeable and charming sales lady with a bright future in sales. Thank you Iolanda

Wortons store Oliveira da hospital, staff were friendly and helpful if but a little nontulent, purchased an American Fridge freezer, a big purchase for us, said there was a next day delivery slot, waited in all day, nothing! Support contacted us saying they could not find us even though we had no messages or phone calls, gave GPS coordinates to stop any further problems, had to wait a further 5 days for next delivery, again waited in all day and nothing, went back to shop to complain as support is impossible to get through too, took over an hour to get a new delivery sorted another 4 days later, got a call saying there's been an accident so got to wait another 2 days for another delivery slot, waited in all day again and guess what, nothing, now back at shop trying to sort it out again, what's wrong with this company?? Been without a fridge freezer for over 2 weeks with no sign of getting it, waisted several days waiting in and now had 3 60k round trips to the shop, not to mention the spoilt food and warm drinks on hot days, terrible experience so far.
UPDATE.
I had all but given up hope of getting our fridge freezer delivered, however, after waiting all day upto 6pm and giving up, it finally arrived at 8.30pm, better late than never as they say, but still, it took 5 attempts and a lot of frustration along with lots of spoiled food and warm drinks on hot days but got there in the end

After unsuscribing the Newsletter several times, because I have left Portugal, they still send me this nonsens.
This is a typical portuguese Desease!

This so-called "Companies" try every dirty trick to prevent a contract termination.
Brussels should have a closer look at this poor attitude!

The responses they give on this website appear to be designed to simply fool future readers of the reviews. I have left a few reviews of Worten on here, and they always reply saying they will look into it and try to help out. Be warned: they never do. In fact in some cases they even give sarcastic responses to reviews. This is shockingly bad customer service that is reflected up and down the company. Stay away if you can. There are decent competitors for every product they sell.

Edit: in the below reply they suggest that they've opened some internal case to try and address my complaints, and ask me to wait. That's just the problem: I've waited for months, and no amount of phone calls or email exchanges helps. It's all one surreal mess of passive aggressive customer support. In other words, don't let the below reply fool you into believing that they give effective responses to complaints, because they certainly do not.

I ordered, and paid for, a fridge online. I arranged for home delivery and collection of my old fridge. When delivery was made the drivers (two) said they couldn't take the old fridge! I was obviously upset and could see that I would be left to dispose of the old unit myself. When I declined to sign their delivery note one of their drivers became very aggressive! He said he would remove our new fridge (which was paid for)! I walked away from him as I believe he would become violent. I have never experienced such nasty behaviour from a delivery driver before! If your system allowed, I would give zero stars! This man should never be dealing with customers!

The staff at this location is fantastic. They were very helpful with my selection criteria, and found great items I could not have found myself.