Worten Portugal Reviews 

I am extremely disappointed with the service from Worten. I ordered a fridge from their website, with the delivery date set for July 27th. They informed me via email that the delivery would occur between 8:00 AM and 2:00 PM, with a notification 30 minutes before arrival.

It is now well past the promised delivery window, and I have not received any email or contact regarding my delivery. This lack of communication and service is highly unprofessional. I took time off from my schedule to be available for the delivery, and this delay has caused significant disruption.

Worten's service has been very frustrating and unreliable. I would not recommend ordering from them based on this experiencea

We do not live in Portugal, would never buy from you even if I did as I hate spammers.

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Reply to Worten

I do not speak Portuguese. I am British and in the UK. The law says you need to therefore reply in English. I need an email address to demand you remove my details / email from your nasty spam database.

Have a bad day Hormel Head

Absolutely excellent service, arrived at 3 pm very happy and the x2 guys were so nice and helpful credit to delivery guys 👍👍👍 from mark .

I can't remember the last time I had a consumer experience this negative. I honestly am at a loss for words as to where to begin. Lies during the sales process, failed deliveries, failed installations, failure to respond to my complaints, delivering faulty products, and the latest adventure is that the brand new washing machine I bought has started to leak water after 3 months and they are saying "it's because you have not been using it correctly" (???) and I am expected to pay 170 euros for them to come have a look and fix it.

If you value your sanity, stay as far away from this company as possible.

Edit: don’t believe the company’s response below. They have already told me in private that they will not help any further. They deliberately give a different response in public than they do in private.

Bought a refurbished iphone at worten portimao. Appeared to have a very weak battery. When returning the item they gave the option to buy a similar phone for extra money. It was either that or wait 30 days for repair. I chose to buy another one. Within 6 weeks it had a black screen. Chose repair under warranty. After 29 days received an email to contact repair centre. Nobody answers the phone. So yesterday i passed by the shop to clarify. Showed me pictures of damaged glass. I am 100 % sure i returned the phone undamaged. Even protected the glass with their covers. They said sometimes the glas can crack but you cant see that on the protection… now they ask to pay (again) for repair…yeah right

Update: just received an email from worten saying i can pickup another iphone.

Bought a new LG American Fridge Freezer and 55 inch LG Oled tv on line. Excellent prices as I had been ‘watching’ for months and absolutely superb delivery service. Fridge unpacked and placed exactly where I wanted and Tv where I requested. Super friendly efficient professional gentlemen and delivered TWO DAYS after order. Then to my surprise a follow up telephone call from Worten letting me know that this was the number to call if anything amiss. This is superb service

We have nothing good to say about Worten's service. We bought a freezer and a mini LED TV from Hisense 55U6KQ with a special Euro Cup promotion that was only mentioned for this TV. We were supposed to get 60 bottles of Sagres beer with it. We actually wanted a Sony, but we liked this promotion and decided to go for it. The salesperson at Coimbra Shopping told us that there would be a voucher in the box that would explain how to get the Sagres beer. When we got home and installed the TV, there was no voucher for the Sagres beer.

We called customer service, and they immediately said there was nothing they could do. If there were no bottles of beer in the box with the TV, then they weren't included. That person must have been either completely drunk or had the IQ of a pea (sorry!). We wrote a complaint to Worten and received a call from a lady who kept saying sorry, sorry in English, and that you had to buy a TV worth more than 700 euros for the promotion to be valid! That the whole Worten in Coimbra Shopping only mentioned this promotion for that specific TV was just "sorry, sorry." We have bought a lot from Worten, but these were really our last purchases! We would rather pay more for a product than give our business to such misleading promotions and the nonsense from customer service!

Payed order. Waited 4 days. Called support with no question answered where is the order. Canceled order without any comments. No comments are needed I think.

This company, which is a branch of Sonae, has created a service called "Worten Resolve" whereby they entice clients like me to pay a yearly subscription of 200€ and claim to pay up to 600€ in repair services in case any house utensil breaks down. This seemed like a great thing to me until my refrigerator broke down. Their "technician" came to my house and barely even bothering to look at the fridge immediately told me it was "irreparable". I immediately found this very suspicious and even debated with him that I had a Bosch technician tell me it could be repaired. It was only then that I found that in the contract they say that "in case the device is irreparable that they will only pay you 40€". So basically the scam here is they will lie and tell you it's irreparable so they will bail out of compensating you. I do frequent business with SONAE. Their "Continente" grocery store chain is where I shop for groceries every week even paying delivery service. But I have, as of now, ceased all businesses with it.

6/2/2024 Edit: Boa tarde, eu acabei de comprar um frigorífico novo, por isso neste momento a única forma de me compensarem é a devolução do dinheiro que paguei pela subscrição e o cancelamento desse contrato. Cumprimentos.

Worten online gives 0 after sale service -.Endless waiting on their Customer-service tel. number,
- not honoured promises.
A real nightmare!!!

Bought few things at Worten. Paid by debit card at Worten Cascais shopping centre and been told to wait because their system continuously faulty. Waited for twenty minutes shown them money gone from my Portuguese bank account confirmation but those guys do not care just repeteadly complain it is not their fault, their connection is unstable so please wait few more hours and other rubbish. I left all my purchases and gone home not willing to wait they will update their system. Got confirmation same day or to get a grab my purchases or to advise my bank account so they can transfer my money back to my account. Not willing to deal with them again sent them my bank account and got a confirmation money will be refunded ASAP. Week after no money received from those scammers. Got to the shop and talk to their manager. He was very upset with the situation and kindly shown me Resolved status against my claim. He has to renew this again. However week after still no Money from those scammers so asked a legal help to move the wheel. Not sure how someone can deal with them.
PS No apologies any kind been given. Those guys simply do not care about their brand or personal reputation.
PPS Two days after those guys will sort it ASAP as per their comment below nothing happened so DECO send them official immediate payment demand. Would be a fun to make them recover my legal fees.
PPPS Finally got my mkney. Spent so much time to get my money back with those time wasters. As per comment their manager Worten so big so they don't bother about their reputation...

Would not recommend this company.
Customer service is very bad when something goes wrong. My online purchase made through Worten Marketplace was stuck in a GLS depot for 3 weeks !
Worten Customer Services kept fully informed of the problem but did nothing to resolve it. Eventually had to abandon the transaction altogether, and get my payment returned. Absolute waste of time.
Response to this review is as hollow as all previous apologies made by Worten. "Talk is Cheap"

Absolutely horrendous company,manager wouldn't even see me.!
Currently touring in my motorhome (Auto caravan)
Bought 2 electric scooters from here (guia) on 23/4 for €665 (navee)...these scooters on travelled 6km instead of 40 km and the batteries were flat and had to get a taxi back..took them back to the store and asked for a refund as I'd only had them 2 days and it took a day to charge.
They won't give me a refund and told me they were being sent back to the manufacturer (China).
They said they could borrow me one in the meantime (how ridiculous,when I'm going to Spain in 2 days.) and I'm supposed to leave my partner while I use the one they will borrow me.
I've opened a case with my card company and reported worten to MasterCard for unfair practices and misleading products .
AVOID THIS COMPANY IF YOU ARE VISITING OR A TOURIST..SEEMS LIKE WHEN THEY HAVE YOUR MONEY THEY DONT CARE ANYMORE.
AND THEMANAGER WOULDN'T EVEN SEE ME ..I THOUGHT THAT WAS PART OF HIS JOB..pointless being a manager if you can't look after your customers !
Case being escalated after contact with lisbon.

Nice people, good contact but things don't get down!
I have spent almost 3 hours on the phone for the guarantee of an cooker I bought 5 months ago and I still don't know if anything is going to be done!
On the other hand, living in Madeira, so many items you want to buy are not deliverable here and this you dont' know before placing your order!
Otherwise, problems too with the site which fails to continue with repeating errors when you want to finalize the order!
Really fed of wasting my time! Those were the last items I will ever buy here!

Do not choose Worten for any of your online purchase.
Shipping is terribile, customer service is basically non existent and they will mess up you order 100%: the tracking says the package has already been delivered, the shipping provider says it has been delivered but in a different day and in the mean while you still don't have your package.

Do not buy online from them.

AVOID AT ALL COSTS! Bought an American Fridge/Freezer, Installation was TERRIBLE. They turned off the mains water and Gas! This caused my boiler to stop working - which I didnt realise till that evening. They attempted to turn the gas back on but couldnt and ended up breaking the tap and hid it from me. End result: Had no hot water all weekend, hugely inconvenienced as had to organise the Gas company to fix the tap and my plumber to sort out my boiler as turning off the gas caused a problem to the boiler. And no water coming through the water filter in the fridge, together with a leak coming from the water filter hose under my sink! Trying to get Worten to fix it has been the worst nightmare! I am now requesting a full refund and my old fridge back!

Worton had a good price on air condirioning. We bought it and have waited 3 months for delivery and installation. I've called them weekly, they do not seem to be good at forfilling my order or communicating, even though they continuely promise me a call back within 48 hours, it never happens. I have canceled my order and will not use them again

Avoid Marketplace. The delivery timings for an exercise bike were all fine. But when I came to unpack it, the plastic casing on the bike was slightly cracked. It had obviously been thrown or dropped at some point.
I want to return it, but the stores won't take it because it is too heavy. The seller doesn't want to engage with me as they consistently miss the 48 hour deadline for reply to emails. A game clearly played in the hope that I give up and keep it. It's not a bad fault, but the bike was expensive and arrived damaged.
The Worten stores are great, and never had any problems with them. However, the people at Marketplace are cynical and unhelpful, and have treated us in our phone conversations with them with disdain.

Edit to my original review…
I have been contacted by an amazing customer support lady called Ana P..
She very kindly explained a misunderstanding between myself and the delivery/ installation team. I have since been refunded for the installation and cash I had paid to them.

I am really impressed with this customer service, and I will not hesitate to use this company again.

We ordered a fridge freezer in store and the service was fine.. we were told the delivery was included in the price and we were talked into paying extra for the installation. Unfortunately the guy who delivered it refused to do the installation when he arrived and then he would not leave the fridge freezer unless I gave him Euro in cash on the spot. I thought this was very strange and must be wrong so I called worten customer service and was told I must give this man cash despite being told in store that the delivery was included.

Great range of products at a great Price and English Speaking Customer Service