Worten Portugal Reviews 

We bought a few items from Worten . They all arrived in a timely manner and the communication from their support is excellent. Will continue to buy from them since they have a wide selection.

I really liked the Worten stores, Lots of choice and good prices but there seems to be a problem with delivery. I ordered a washer dryer on line and after 8 days they still cannot tell me when it will be delivered. 4 times I have been told that I will get an email within 24 hours but nothing comes. Interestingly the mat for the washer arrived less than 24 hours after I ordered it and the fridge came the next day, but the washer dryer seems to have vanished. Staff in the store and on the phone have been really good, friendly, helpful and reassuring but they don't seem able to find the machine.

I placed a online order at worten.pt . Paid via Multibanco. Received email to confirm payment. received second email to advise vendor accepted order. Following day: i was informed order is cancelled as out of stock. Next day worten send me email offering me same product for higher price . Unbelievable. Last time ever i will buy with this company.

The service in the store in Tavira was very good, attentive and informed.
The delivery personnel were a terrible experience.
I saw the lead person pull our Bosch washer off the truck single handedly and drop it to the ground (as I watched from my window) which concerned me. When I opened our door, they seemed to be careful taking the washer up a few stairs as I was there.
They hadn't brought the cutter they needed to use and when I didn't understand their request the main installer screamed it at me!
I gave them a cutter I had and after installing I had a question but the main installer pushed the pen and paper toward me to sign and when I hesitated he screamed again and became very belligerent.
The entire experience was shocking and will cause me to be reluctant to purchase any large appliance again from this company.
I need to put this in writing as the dropping of the machine off the truck to the ground could have consequences.

Ordered a cook top with installation Dec.10th and still have not received one month later. Have spent hours on the phone and waiting at home for deliveries that don't happen. They can't seem to coordinate with the outsourced installers. If I am ever lucky enough to have a call answered, they never call back. I went into the "Resolve" center but he admitted he could do nothing. Buy your products anywhere but Worten's, ANYWHERE.

Bought a vacuum cleaner on the Black Friday discount. The item didn't arrive even after a month of purchasing it. I was calling a few times, it's almost impossible to reach them. And when I managed to reach customer service, they were promising me to reach back to me. This never happened, until I recorded the call and told them that if the issue doesn't get resolved within a week we go to court. And then I got emails and calls. Their solution was to only give the money back. I told them that it was not a fair solution, since I really wanted that item and now I missed the discounts in all the other stores. 0-f* given, no more answers, nothing. That tells you everything about how much the customers are important to them.

This is the worst retailer in Portugal (owned by a mega holdings company Sonai). Worten scams you into buying electrodomestics online but don't have the delivery services to cope with demand. They outsource to low level delivery companies and their call center is totally incompetent. I paid for a dishwasher, extractor fan and cooker on 20/11/23 and still haven't got it and it's 01/01/24! Every time the delivery services leave excuses (lies) that they were either "having lunch", their "van broke down" or "the customer didn't answer the phone". All I true. I've waited hours on end to receive my items totalling about 1500€. My money has been in Sonai's account since 18/11/23 and 2 of the products I bought arrived on 16/12/23. When I tell them that I have paid for electricians to install and this money is lost I get a polite apology. On one occasion (31/12/23) I went to personally get the final item that wasn't delivered - a Teka induction cooker (379€) directly from Worten in Loures Shopping. The manager was unable to assume any responsibility, took no action to revolve the problem and left it to me to go back home. I now have to call the call center after New Years. The call center had informed me that Worten Loures Shopping had 3 units of my cooker but this didn't correlate with the inventory in store. How is this possible??? No wonder people complain about services in Portugal but this is next level garbage. It's the biggest retail company in Portugal, owning Continente and Worten and swathes of land and coastal holdings but the customer is a fool in their eyes. Avoid.

I have made the order in worten.pt with 4 items and the home delivery option.

One item was delivered at home, another 3 in two different pickup points.

One item was delivered by mistake instead of the ordered one.

I have been calling to the customers service for 7 days in a raw, every day. Every time they promised to call me back within a day. As you can guess, they didn't. I had to go to the store by myself, bring the wrong item and make a refund.

Someone from the support team replied to my review and suggested to send an email with the details. I did so a week ago and still don't recieve an answer neither by phone nor by email. Why are you proposing to send you an email and additional information if you are not going to answer and help!?

Awful service, shopping and delivery experinece. It was my last order and purchase in worten. I do not recommend you to buy anything in Worten.

I made the payment and chose delivery in 2 hours. As a result, they write that they are out of stock and someday they will return the money, although I needed the product right now. A terrible site with no automatic system for tracking product availability.

Summarizing the situation, a quote referred to as updated on 10/29/2023 (Buget 7196 Worten CAscais) was presented (not mentioning any missing quote), and based on that same quote I requested the next step to check measurements on site, after checking measurements, I was informed that the budget would be higher, not because there was any correction of measures, but because some material changes had not been considered

The worst service I have ever received. Whatever you do do not use this company under any circumstance I would and will never use them again. The most incompetent bunch I have ever come across. Totally useless. 1 star is too many it should allow you on here to put a zero!

We have purchased TV online on 10/11/2023 but there is no update on it the amount is deducted but till date there is no update from worten . We even want to cancel the order so tht we can buy in store but there is no cancel option customer cares are saying they dont know english , so pls either return our money or deliver the product as early as possible .our order number is 60264478

Bought a laptop through Worten online. Delivered the next day without hassle. Happy customer. A few days later bought a camera to replace my old DSLR.
Delayed delivery, no information, and when it was finally delivered, to my surprise and shock they sent a used item with missing parts... This is basically making fun of customer loyalty, by providing an inconsistent service.

I have just purchased an LG Oled TV from Worten on line . It clearly states on line that delivery and installation are included . Delivery was fine but when asked the delivery men said they were not installing the TV . I have contacted the " help" line and after a couple of attempts , a promise to call back ( not received ) and exceptionally long periods on hold I am told that Wortens are not installing the TV . This is quite clearly a con . Advertising something that is not being provided . I would not have purchased had I known. I dont want to be responsible for unpacking and setting up in case there is an issue with the supplied TV. Very poor on the part of Worten and poor customer service .

17/11
Surprise, surprise . Not heard from Worten . Quite clearly they submit a " standard " response to complaints very quickly on line to make it look as though they are dealing with the issue quickly . They are not . How long does it take to confirm that delivery and installation of TVs was advertised as free yet they have failed to do this with the TV I have purchased. Its still in the box in my lounge waiting .
Wortens dont seem to be interested . Are you going to deal with this or not ??????

18/11
Went into Worten Portimao yesterday and spoke to customer services . They made contact with the mysterious people who I assume were supposed to install the TV . Their response - we should have complained / made contact within 48 hours !!.
Well actually I did . I made telephone calls to the numbers given on the web site on both the same day as the delivery and the following day ( apparently you record all calls so that can be checked ? ) . As noted above I was told that installation was not included, ( incorrect ) , no further discussion
Customer services Portimao also said the situation should have been entered in the complaints book.
( access to this is an obscure , un-highlighted heading at the bottom of the web page and requires a lot of personal information that quite frankly is not necessary ) Really ?? . The final note from customer services Portimao was to expect a call from the mysterious installation department . Won't hold my breath
I am simply asking for something to be done that was included in the cost of the TV . Why are so many barriers being put up to prevent this .
Quote from the Worten web site " Quality of service is our priority " . I will let you be the judge of that .....

22/11 Didn't get a call from Customer Services / the "installation department" which didn't come as much of a surprise Resorted to filling in the complaints book on 21st Nov ( reluctantly ).
There was a response within a few hours . I received a very apologetic call from a very pleasant and helpful English speaking lady who listened to to what the issue was and then arranged for installation of the TV tomorrow 23rd November .( I do feel it necessary to apologise for not being able to converse in Portuguese despite living here ) Why it has taken 9 days to reach this position is however unacceptable . But, I have finally spoken to somebody who was positive and willing to sort the problem out . Whilst I have complained a lot I would also like to give credit and thanks to that person in the complaints department for their help and effort . This is an example of proper customer service which should be passed on to other Worten departments .
Assuming installation happens tomorrow I am glad that my bad experience with Worten is over .

My issue is with the vendors on their online site. Worten takes no responsibility for them and I just had a horrendous experience with a delivery. GLS, their delivery service, was useless. The app didn’t work properly, phone contact was difficult. They lied about delivery dates. And would never give me an hour. Between 9 am and 9 pm. Worten should not work with such unreliable companies.

Tried to buy a SMEG fridge and a washing machine online during the recent Black Friday sale, where VAT amount was meant to be reduced from price. The VAT coupon did not work on checkout. I have tried many times to call from Australia, and have emailed twice and used the online form. Nothing. Very disappointing customer service.

COMPLAINT 11332055
Marketplace escalation case 11299119
ORDER 60036503-A
And another update, evening of 6 November, after my previous update and another call to Worten.
I received an apology (!) from Rúben Novais at the complaints department. The refund has been apparently issued, BUT! I opened the attachment, and instead of the price of the damaged goods of 317.99 Euros, they are refunding 162 Euros, and the date on the document is 11 September 2023 (!?!?!)
ARE THERE ANY COMPETENT AND SANE EMPLOYEES AT THIS COMPANY, AND DO THEY HAVE A LEGAL DEPARTMENT???

ANOTHER UPDATE, 6 NOVEMBER, ALMOST THREE WEEKS AFTER THE DAMAGED FURNITURE WAS DELIVERED TO ME (18 OCT).
It was eventually picked up (with a mess with couriers who arrived THREE TIMES for the same pick-up!) last week, 31 October. I then spoke to Worten´s complaint department, again, 3 November, it took them 35 minutes to locate the order on their system and to confirm that the refund will be issued within 72 hours, irrespective of when the seller receives the goods. Now the seller is messaging me they have not received the goods. WHAT IS GOING ON, AND HOW LONG WILL THIS USELESS COMPANY HOLD ON TO MY MONEY AFTER SUCH APPALLING SERVICE?!

----------
I have a fully documented claim against this fraudulent company, and will be posting updates until it returns my money for the broken product they delivered to my home in my absense!
COMPLAINT 11332055
Marketplace escalation case 11299119
ORDER 60036503-A
13 days after my first complaint and request for a refund, Worten and their marketplace seller Tradeinn have done NOTHING apart from empty promises to issue a refund and collect the damaged furniture that they delivered. The case has been escalated to the Marketplace department (that does not speak to customers, apparently), to the COMPLAINTS department who promised to me 24 October that they will issue a refund irrespective of whether Tradeinn picks up the product or not. Nothing has been done. Nobody answers in Complaints department, promised to call back last Friday, then Monday morning, then Monday afternoon, and didn´t. This morning (after days of wasting my time and money on calls!!) they told me that they passed the message to Marketplace department!
I demand A COPY OF ALL PHONE RECORDINGS THAT YOU HAVE COLLECTED AND A COPY OF ALL CORRESPONDENCE ON YOU WEBPAGE AND YOUR EMAILS. I ALSO DEMAND A REPLY FROM YOUR LEGAL DEPARTMENT. This information will be made public on other platforms as well.
Tradeinn promised in writing (messages dated 20 October and 24 October) that they will pick up the goods from my home. Now they are sending me a label and telling me I have to ´drop off a parcel´ at one of GLS locations?! IS THAT A JOKE?

I don't understand how Trust Pilot arrives at an average of 3.5 stars when the majority of reviews give one star !

Maybe AI can help you calculate a correct average !

They use a robot to sell you non existent products so that you build a more valuable cart.

Bought a phone on Worten Marketplace with delivery Click&Collect at Worten Colombo. The phones are coming from CHINA not from FRANCE as said on the website! I don’t have problems with it but the tracking number that the seller is providing never worked on lapost.fr, so they are hiding it intentionally! It doesn’t work on CTT site either. On parcelsapp though you can see the delivery coming all the way from China. My phone was lost after being delivered in warehouses of Worten because the seller put a wrong name on the package (explanation of Worten). After I asked a seller a true tracking number to contact CTT after my phone was lost, they provided another tracking number eligible only for tracking inside Portugal. WHAT A MESS. I had to go to Worten Colombo twice trying to clarify the situation. After I finally received my phone I discovered that it doesn’t have dual sim as advertised, only one slot for a sim-card. FALSE ADVERTISEMENT. There was no fatura with the phone, I had to contact the seller again about it and they sent me some very strange looking piece of paper. If there will be any problems with the phone, NO GUARANTEE. Forget it. And Worten won’t help you with it either. Better pay a bit more for a phone legally sold in Portugal. NEVER AGAIN I will buy anything on Worten Marketplace. Worst experience ever and for a lot of money.