WOW air Reviews 

Very fine for a low cost flight. We did not experience any issues on our journey.

It’s been a week since I landed in the UK you guys still haven’t found my luggage. I have no clothes or my medication!!! You’ve sent me back and forth to different airports, I’ve spend a lot of money on the flights and you’re telling me my luggage is at 3 different airports and it’s not. Everytime I get to the service desk you guys can’t even trace my bag.How am I suppose to buy clothes when l have spent a lot of money travelling up and down, missing flights and trains? No seems to know where my luggage is and l feel that you are just saying 'its at this airport' to give me false hope but really you have lost my luggage and arent being honest. Your customer service is shocking and will never fly with wow air ever again!

WOW were supposed to fly us to Iceland. Our first flight with this airline. We ended up being denied boarding due to the plane being overbooked, loosing a full day of our vaccation. The frustration was topped off by the fact that there are absolutely no-one from WOW present to assist. The direct customer service Number leads to an Indian call center. The lack of service provided was epic. Tickets only for the next day. Make sure you check-in online as soon as you can. Be aware that WOW have strict rules for carry on baggage, allowing only 1 very small baggage on for free. The size generally allowed by other airlines must be paid for. Do this online as well - the cost for a bag at the gate is more than 600 DKK (100 USD). Know your rights of compensation, when you engage their customer service. We will not fly WOW again. Ever!

This company doesn't enable you add baggage online so you'll have to pay it at the airport or on the phone for a more expensive price. The customer service is almost inexistant and inefficient. The fares look cheap but at the end you loose so much time trying sorting things out and you have to add so many options that it ends up being very expensive ! I don't recommend this company!

Definitely NOT WOW ! Prices are cheap in headline only. By the time you include cabin baggage /checked in bag + food + water on long haul flights, it will likely cost more than a traditional airline that includes all the amenities within its price. No one travels transatlantic without even a small cabin luggage which this airline requires additional payment to bring with you. There is no entertainment on the plane and from what I have experienced -expect frequent and long delays. Customer service is non existent. There are many more competent airlines in the low cost / no frills segment that provide a lot lot better flying experience .

Horrible airline - even if a little cheaper, simply not worth it

They completely destroyed my kid's stroller (it was apparent from the damage that someone threw it), and when I filed for them to cover damages, unlike any normal airline, they declined it (after two months of wait), and said that it should of been packed in a way that would avoid any potential damage.

Seats literally recline 1 centimeter and are VERY tight.

Ground crew (of airline) was very rude to us when checking in.

Prices are not as cheap as it seems - when you "chose a seat", bring any carry on or luggage, you get very close to the prices of decent airlines.

Simply not worth it, even for a low-cost, they are simply horrible.

Wow bad service
I'm flying with my three years old son for the first time, and they wont book two seat without payment. This is the first time my son flying so i want to make it a good experience for him. First and last time i book Wow air.

I called customer service and they dont listen and they talk down to you.

They charge you 69 GBP if you forget to include you middle name on your boarding pass. They won't let you board the flight if you don't use your middle name. It's a scam airline.

Wow what a Scam.

In the best tradition of low cost airlines nothing is what it seems. I was looking to book a cheap fare. In my search app they came up as the lowest fare. By the time I added all my details the price jumped from 800 to 1200 in less than a few minutes. I hit the back button and refreshed the page and it still showed the original $800. I tried again by adding my details and hit pay buttong again and sure enough the price jumped up to $1200 again.

Dishonesty and deciet is the hallmark principles of this company.

I researched the airlines policies and procedures before even booking with them. I was aware of baggage, meals, entertainment etc. Do ur homework guys, the pilots on all 4 flights flew perfectly, I usually get so sick but this time it was so comfortable when taking off and landing. Amazing all around experience.. alot of delays but for some magical reason we arrived before the planned arrival so I have 0 complaints.

Really really bad service after our plane out of Pittsburgh was delayed. You can't control the weather, but you could postpone the connection flight on Iceland, making it possible for us to catch it. But that's obviously to much of a task for you !
Furthermore the way that your ground personel took care of us when arriving, was more or less non existing. No information on what to do when we left the plane, and 3 times we were told to go to a certain point and wait for WOW personel, that never came. Together with at least 30 people more, missing connecting flights, we finally managed ourselves to get info om what to do. Then we were taken to a USSR prison camp, sorry Base camp bed and breakfast, but it looked like a prison camp, and once again not a single WOW person in sight and no offers on what to do until tomorrow morning. I am not sure if your service to your customers are the worst I have ever experienced, but you are definitely a top contender for the award.

CHEAP BUT UNTRUSTWORTHY - Spend a bit more and go with a a reliable airline.. WOW are AWFUL .. UGly ... INEFFICIENT, INCOMPETENT AND HYPOCRITICAL HEARTLESS.. I payed 136 Euros for the transport of my guitar to New Jersey and back to Amsterdam to attend a memorial service for my brother.. The guitar never arrived but they are insisting on getting their money - UGly

You will end up paying much more for your ticket than any other airline. BUT receive no service what so ever - never spending another penny on this company. Total scam

what customer service? you can only deal with them by email oor phone. the phone service is terrible somewhere in India I suppose but certainly not able to communicate well. No customer service at the airport, It's truly tops the list for the worst airline flying. Oh and by the way those "good" reviews are written by employees.

Terrible experience. Just do yourself a favour and don't do it.

After talking to the unpleasant service I was charged for two carry on luggages although they fit the requirements, I am writing them a complain but am not expecting a miracle.

We've flown two return trips Denmark-Toronto. We fly with an infant and have therefore purchased the infant ticket which includes a personal item and 1 stroller/pram. Travelling with an infant means we can't check in online. EVERY single time we've checked in at the counter, they've tried to hustle more money from us. They've claimed our regular bags are too big to enter the cabin, that our pram is too big, that our pram is too heavy, that our main bag is too big. Every time we've had to fight with them, talk to the supervisor etc. as they are completely unreasonable. We've never had these problems with other airlines. Other people in line are being forced to check their regular-sized carry-on bags and thereby paying a surprise fee for a bag that's a standard size (mind you they've already paid just to have a carry-on).
We are a party of 2 adults and each time, we have received seats on separate rows, having to rely on the kindness of the other passengers to swap seats so we can help each other with our infant.

The company is a joke. On the flight there is no form of entertainment, no food or similar and you even have to pay for a glass of water.
It is NOT worth all the hassle just to save a few bucks! If they get their will, they will charge you for something ridiculous as you check in, making your trip that much more expensive.

AVOID using this airline!!! If your flight is delayed because of the airline's fault your claim for compensation will be simply ignored and if you try to chase up via customer service who is based in India you will be told that your flight is delayed due to the air traffic control strike,even know that other planes were arriving/departing from the same airport on time.

Don't waste your money with this company, choose more trust worthy brand like Icelandair.

DO NOT FLY WITH WOW AIR!!!!

They pride themselves on being very "Wow" and are all humorous and fun when flying with them BUT, if you have any issues post flight they are incapable of providing any kind of customer service. I left my phone in the pocket of the aircraft, which was then (we assume) stolen. I have so far spent around 5-6 hours trying to communicate with them. They are not able to provide me with any kind of loss report (which my insurance company require) and they persistently refer me to the Icelandic police at Keflavik airport who will not provide this either. If you try to call them to speak to someone, it goes through to a call centre where they hardly speak English or Icelandic and then they just say that they deal with fares and tickets only. Facebook contact is an option but they have just replied with exactly the same (copy and pasted) response each time. Complete amateurs. Do not fly with them, fly with Icelandair instead.

Copenhagen-Keflavik-San Francisco
I have used wow air several times for a short haul flights (Copenhagen-Keflavik) and the value is ok (hence the 2 stars). However, I was beyind disapointed with my first and last long haul flight! I am a frequent flyer and I have experiance with many different airlines and wow is by far the lowest quality for money on a long haul flight. First of all, the size of the allowed cabin luggage is way smaller than other airlines and you have to pay arround 50$ for a standard sized cabin luggage, just include it in the prize. Nobody travels only with a small handbag. No inflight entertainment on a long haul and no food. That is a standard for every airline I have used (ethiopian airline, aeroflot, norwegian, virgin atlentic...). You even have to pay to get a blanket. The service on board was fine, however the ground service at the airport in San Francisco was horrible. The reason i choose WOW for this flight was because I got to spend one day layover in Iceland, on my way from Copenhagen to San Francisco. I will not advice anyone taking this route to do the same. When everything is paid, wow air is not compatible with other airlines in the same price class. Last time I took this same route, I flew with Virgin Atlantic, the price was lower and the service was much, much better. WOW is ok to suffer through a short haul but can not be recommended for a long haul.

they are usually always late and if your ticket is cheap the first day then buy it there. The day after its gonna be a lot more exspensive. And remember everything cost money so don't breath the air in the plane!!!