WPS Office Reviews 1,316

Much like many people here, I was also conned with the hidden charges and refused a refund. Their CS say it's their policy to not offer refunds - something illegal here in the UK and I'll be taking it to court.

Unauthorised charge of hefty amount when it stated $0. Beware!

When I attempted to use this product my card details kept showing that there was an issue so I did not use WPS. Now I am being charged and no longer require this. Over £75 for a product I did not use or realised I had a subscription for.

Signed on for 1 year regular version @ $71.99 and 3 days later was charged additional $94.99 for Pro version. DID NOT AGREE TO.

Its a scam trap. They will force you to subscribe, then you will be not able to cancel it and they will not anywhere you. If you will not pay enough attention you will get even more 3-d party uncanceleble subscriptions.

Absolutely disgusting. When I purchased this product, I was under the impression that I was paying $139.98 for the 12-month subscription, and I would never have purchased this had I known I would have to pay $81.99 every three months for something I have never used. This was not clearly explained when I purchased the subscription. Contacted them regarding this charge and was told they do not give refunds and basically it was bad luck. I will also never purchase anything from this company again and will ensure friends and colleagues do the same. Complete rip off. Avoid at all costs.

Avoid at all costs. After having used the software for a year or so, I found my documents locked without warning along with a demand that I pay for a subscription. "Fair enough," I thought, "it's a decent product so I'm happy to pay for a few months' usage." More fool me. They also signed me up - without my knowledge - to a free trial for some crappy AI software that cost me £46 after three days. And could I get that refunded? No chance. It's "their policy" not to do so, apparently. Take my word for it - they're untrustworthy as hell. Don't have anything to do with these scumbags.

I couldn't decline my trial after only a day I was using the account, contact them and no answer, so I had to pay the whole year. Really bad experience, avoid this company

You stole my money

wps is just disgusting
microsoft office might be expensive but come on you all know that is better...
wps asks you to upgrade for many of its faetures and its so harder to use. in wps office every button clearly showes its purpose but wps it is just complicated.
plus it's language options are also limited...
use microsoft

The app kept asking me to upgrade. I have no intention on upgrading from the free account.

As another reviewer has noted, I have used WPS free office for years and as of today, Dec 8, 2025, all my files and spreadsheets open as 'read-only' with a message that I need to upgrade to $$ per month to retain the editing features which are still advertised as free. I uninstalled and reinstalled the app; still won't let me edit new or old files.

If I could, I'd give it 0. Hard to use. Doesn't work well with excel as when I save as their format it says 'not compatible' Tries to force one to use the their cloud. Can't use much of anything. Purchased it because Office was more expensive and I am retired. Wasted a lot of money and constant 'add this for that'.

The program is a great Word clone. I've used it free for years. However, without any warning, this morning I found that all my current files are read only and I was hamstrung into purchasing the product. I do not do business this way, but because I have an international business and had several projects in progress with deadlines, I was forced to purchase the product or lose weeks of work. Horrible business practices!

u do not provide good service, everything takes a long time, and they don't have all the languages, and I haven't been reimbursed.

switch and bait! I was looking at a 2yr $39.98 deal and they charged for a much more expensive offer (2x the price with auto renewals - which I did not sign up for!). Within 10 min I cancelled subscription and now have been fighting to get credit issued. \buyer beware - dont buy WPS products. No C/S phone only email and no response.

I decided to take a two year subscription to WPS Pro. However I find that I have been charged also for an AI option. I have no recollection of seeking this option , as I already subscribe to another AI provider. I have tried to contact WPS support regarding a refund. I completed as far as I could see, all of the elements of the page. However when I pressed the send button, nothing happened . I tried several times and then gave up in frustration. My experience is v poor in these early days . G.R.Szary

WPS Office is a virus! I disabled autorun, but it still starts. It reconfigured the "default file" startup settings to suit its own needs, and when I change them back, it still reconfigures them for its own purposes. I disabled WPS services in Task Scheduler, but it still launches them, launches in the system tray, and shows you a banner about sale right on your desktop! I'm so sick of it. WPS Office made me buy Microsoft Office. .

If I sum up my 3 years of my experience using this software: Terrible. I'm only using it because it's installed on my work computer. But I am fed up with it. I'd rather use the original software suite from Microsoft or others. This software is extremely annoying. For example:

1) Every time you save a document, it ask you to upgrade
2) If you want to merge PDF, it only tell you the free account limitation when you attempt to merge files (max up to 5)
3) If you want to swich page location, it lets you switch it first and when you attempt to save it, it says it's a paid account feature (in apple it's already free)

And I have many similar frustrating experiences. Their word document doesn't format well, sometimes I have to copy the text to google docs and copy back to WPS to achieve a better looking format. They will have a long way to go if they want to achieve a better software experience.

This company looks like a scam! They lure you into paying for their services by stating the price for one month, but the cost turns out to be 12 times higher because they charge the annual fee from your card without your consent! They don't refund your money.