USB Silent Fly Trap - NOT Effective! The swarms of flies in my upstairs bedroom were driving me crazy, crazy enough to purchase a device on-line, without checking customer reviews from an outside sou... See more
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Review summary
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Based on these reviews
This company is a complete scam. The product description did not support the actual product. They refused to send a return label, suggesting I “gift” the product. Very disappointed that it showed up f... See more
This page shouldn't exist. I ordered two cameras and never received them. I asked for a refund and they just sent me fake links. I read several comments and I'm not the only one with problems. Just a... See more
I ordered a posture corrector, which did not work for me. I asked to return it and after writing numerous emails and having to ask each step of the way what to do, I finally mailed it back. The comp... See more
Company details
Written by the company
The place to find the most affordable Home and Garden products. We promise good prices, fast shipping and great customer support.
Contact info
Nikifor P. Konstantinov Str 7, 4400, Pazardzhik, Bulgaria
- +1 703 520 7785
- contact@wrapango.com
- wrapango.com
1.9
Poor
227 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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I was not happy with the product that I…
I was not happy with the product that I received and they took it back and gave me a full refund. They even sent me a label for the return, so I didn't have to pay for the return shipping. Customer Service at this company is the best !!!
June 12, 2023
Unprompted review
Horrible!!!
First, when I ordered a device from them they said it couldn't be delivered? So they wanted me to pay for a redelivery!
I myself was able to find out who the delivery company was so I didn't have to pay. Once the device finally arrived it didn't work! I tried charging it and even bought a new battery for the remote part!
I requested to have a refund and no one will respond to my request!
DO NOT buy anything from this company!!!
July 3, 2023
Unprompted review
Reply from Wrapango
Hello Noel,
We're truly sorry to learn about your experience. Our ultimate goal is for our customers to have a complete satisfaction with our products. It sounds like we missed the mark this time, and for that, we're sorry.
We would be more than glad to resolve this issue with offering a replacement order for you. Please feel free to reach us at: contact@wrapango.com and we will make sure to provide you with satisfactory solution to your case.
Best Regards,
Wrapango Customer Care Team
So far so good
So far so good. I got my order I got the Japanese slimming patches. I'll check back to let you know how they work 😉
July 3, 2023
Unprompted review
Reply from Wrapango
Hey there,
We are happy to hear that everything went smooth with your order and delivery. We are excited to hear about your experience with our product.
Let us know if you have any questions regarding the product. Feel free to reach out to: contact@wrapango.com
We are always happy to assist. Thank you for your support.
Best Regards,
Wrapango Customer Care Team
DO NOT BUY FROM THEM!!! SCAM!!!
DO NOT BUY FROM THEM!!!! SCAM! They do not stand by their money back guarantee. I have kept all correspondence in writing and now I am taking legal action as well as a CC dispute. They owe me approx. 150.00. They are absolutely ridiculous. They asked me to take pictures, which I did (everything was sealed) and then they said bc the box was open they could not take it back. They are the ones that wanted pictures. I'm actually excited that hopefully the company will be shut down.
In addition to their response 7/23. The items were unused and unopened. Meaning still in original packaging and they know this as evidenced by the pictures that were sent to them. They will do anything to get out of their agreement. Like I said they are a fraudulent and unlawful company.
June 24, 2023
Unprompted review
Reply from Wrapango
Dear Lori,
We are sorry to hear about your experience.
We acknowledge that our website states a "30-day money back guarantee - risk-free purchase"
under the product description. This guarantee applies to unused and unopened items within the specified timeframe.
Unfortunately, as the units were used, they fall outside the scope of our return policy.
We would be more than glad to answer any further questions you might have regarding our Policy. Feel free to contact us at: contact@wrapango.com
Best Regards,
Wrapango Customer Care Team
scam!
I ordered spy camera and received package without any instructions, what looks like a camera but it’s confusing how to use it and I was not able to use it. Contacted customer service, they did not try to help me with how to use it. When I requested the refund was told no refunds allowed on open packages.
This is a scam company, would not recommend.
June 29, 2023
Unprompted review
Reply from Wrapango
Hello there,
We apologize for any inconvenience caused with the missing manual of your device. Our goal is to provide customers with products with the right description and directions on how to easily use them.
We are sorry for your experience. In light of this, we would be more than glad to further assist you with manual and help on how the device works. It is easy and you will love it.
Feel free to reach us at: contact@wrapango.com
Best Regards,
Wrapango Customer Care Team
Do Not Buy From This Company.
Do Not Buy From This Company.
I bought a fly catching device for $40 on Wrapango. The website was very persuasive with their marketing and VISIBLE reviews. I followed the instructions and placed their product in a high-traffic area of our fly problems. After 2 days of catching nothing, I reached out to the company about processing a return, and they recommended that I try using honey for bait with hot water in the under container. This also failed. I don't expect anything to work perfectly these days, but for a $40 fly trap to not catch anything in a week seemed a bit much. After contacting the company again, they said they do not accept returns on used products. I would caution ANYONE looking to buy from this company that what I purchased seemed very cheaply made and dis not function as advertised. Between their misleading marketing and inability to return a product that doesn't do what they say it does, I would invest my money elsewhere. I am a business owner and have worked in customer service for 20 years, and I RARELY leave bad reviews as a professional courtesy, but this company is ripping people off, and I hope this review helps some honest people out there save their money.
June 20, 2023
Unprompted review
Reply from Wrapango
Hello Ben,
We are sincerely sorry to hear about your issue with our product.
Our return policy, which is designed to ensure the satisfaction and safety of all our customers, states that we cannot accept returns on used items. This policy is in place to maintain the quality and integrity of our products.
We would be more than glad to assist you further with replacing your device. Please contact us at: contact@wrapango.com
We look forward to resolving this matter for you and restoring your faith in us.
Best Regards,
Wrapango Team
They don't even rate 1 star! SCAM SCAM SCAM
They don't even rate 1 star! Purchased merchandise box was crused, packed poorly. Liquid from bottles leaked everywhere.Refuses to take product back and told me to mail the product which may or may not be a chemical directly to china. I would have to pay the return postage. Total scam. They photoshop the actual picture of the product to advertise false info. Google company many, many complaints!!!!
June 1, 2023
Unprompted review
Reply from Wrapango
Hello Tracy,
We are sorry to hear about your experience with our product. Our goal is to provide customers with 100% satisfaction, and this time it looks we didn't manage to.
If you could, please provide us with your order details by reaching out to us at contact@wrapango.com or via our contact form, where you can choose the appropriate method of contact, we can investigate and address the issue promptly.
We would be glad to offer you a satisfactory solution for your case, so you have the best experience with us.
We look forward to hearing from you!
Best Regards,
Wrapango Customer Service Team
Way To Go, Wrapango!!
All of your products are very reasonably priced, and I have especially enjoyed, so far, the Deep Cleansing Foot Pads and Tea Tox tea bags. I add manuka honey and a few squeezes of fresh lemon. Delicious!!
June 22, 2023
Unprompted review
Reply from Wrapango
Hey Debbie,
We are more that grateful to have you. Hearing that our customers are delighted with our service and products, puts a big smile on our face.
We hope we met all your expectations, and will be happy to have the chance to assist you in the future too.
Thank you again for your kind words. We remain available at anytime for questions.
Kind Regards,
Wrapango Customer Service Team.
I bought 4 animal pest repeller
I bought 4 animal pest repeller. Zero effect. Birds and squirrels everywhere
June 20, 2023
Unprompted review
Reply from Wrapango
Hey Maryan,
We are sorry to hear that you have issues with our product. We completely understand your frustration. Our goal is to resolve every issue, and offer the best solution to our customers.
We kindly advise you to reach out to us on contact@wrapango.com so we can further assist you with your issue.
We would be more than glad to offer you a replacement if any of your devices appear to be faulty or not working.
Hope to hear from you soon.
Wrapango Team
VIP service!
VIP service!! I needed to make an exchange due to an error that I made with my purchase and they were more than gracious to exchange it for me. Fast and friendly correspondence. I'll be using them again!!
June 4, 2023
Unprompted review
Reply from Wrapango
Hey Holly,
Thank you so much for your kind words. We are more than happy to hear that our customer service team was able to assist you in the best way possible.
Receiving such positive feedback puts huge smiles on our faces.
Just a reminder that we're always here, ready to assist whenever you need us.
Your trust in Wrapango means a lot, and we truly appreciate it.
Thank you once again,
Wrapango Team.
i want to unsubscribe
June 14, 2023
Unprompted review
Reply from Wrapango
Hey Linda,
So sorry to hear that you want to stop receiving emails from us.
Please reach us at contact@wrapango.com and we will assist you regarding this matter.
If you have any further questions or comments, please don't hesitate to get in touch. Have an amazing day!
Wrapango Team
Bought the hydo mousse liquid lawn says…
Bought the hydo mousse liquid lawn says three day shipping from the United States. Ordered on 5/11/23 and today is 6/12/23 and still haven’t got. Tracking still doesn’t give a date and shows int in California. Would not order from again.
May 11, 2023
Unprompted review
Reply from Wrapango
Hello Gabe,
We are truly sorry for the inconvenience caused with the delayed delivery of your package.
Upon checking, your order is close to your shipping address, in the neighborhood and should be with you within the next 1-2 days depending on the delivery schedules.
Please let me know if you'd need my assistance further.
You can contact us at contact@wrapango.com
Best Regards,
Wrapango Team
I feel so Energized Foot Pads Really Deep Cleanse
I put my foot pads on each of my feet before going to bed every night...I wake up take the foot pads off...I see the black toxins from the Pads I know it's working.. because every morning I feel sooo energetic..these Deep Cleansing Foot Pads give me The Big Energetic Boost I need to Start My Day
June 7, 2023
Unprompted review
Reply from Wrapango
Hey Ms Pat,
We are more than happy to hear that our product is working for you. Thank you for your time to put your feedback.
We love to see our customers are happy with using our products and this brings them a daily dose of energy to get through the day!
Thank you again for your kind words. We're here for you if you have any further needs or questions.
Best Regards,
Wrapango Team.
GOT REFUND changed rating from 2 to 5
Edited: Bravo Wrapango. Thank you for taking care of this. The history is below but the company saw my complaint and corrected it. I am not sure why it was not done the first time but it is done now. I can get rid of that hose. The responded right away to my first review. Thank you Trust Pilot.
My story: i bought their garden hose and it does not screw onto anything. The ends do not have a piece that fits on a faucet. I emailed and called and they said they would refund my purchase and they felt badly. I called in April 2023; it is June 2023. Updated 6/6/23 from their email, this review is under “user name” order first name and number below:
Wrapango
ORDER #75618966
Thank you for your purchase!
Hi Paulette, we're getting your order ready to be shipped. We will notify you when it has been sent.
February 11, 2023
Unprompted review
Reply from Wrapango
Hey Paula,
We are truly sorry to hear about your experience with our product. Our main goal is to provide full satisfaction with the purchases from us.
Unfortunately, we couldn't locate any orders upon your name in our system. Please contact us at contact@wrapango.com so we can resolve your issue as quickly as possible.
Rest assured, we will acknowledge your request for refund once you reach us.
We look forward to hearing from you.
Wrapango Team
Poor service
They advertise 3-4 day shipping. However, it takes them at least 3-4 days to leave their warehouse. If lucky the products will arrive in 11-15 days. Their site reviews are only what the admin approves, so negative reviews are not displayed. One thing they are fast at is flooding your email with more offers.
May 26, 2023
Unprompted review
Reply from Wrapango
Hey there,
I'm really sorry to hear your experience with us has made you feel this way.
Please make sure to check on our Shipping Policy - https://wrapango.com/policies/shipping-policy
Before the shipping of the orders, we have 0-2 business days for handling the orders. This might be the case for causing the inconvenience.
If you still haven’t contacted us, please do so when you have a chance at contact@wrapango.com with your order information, so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Thank you,
Wrapango Team
Reply from Wrapango
Hey Mima,
Thank you for your feedback. We are so glad to hear that the clippers work for your little fur baby.
We love to see our customers satisfied with the products we provide, and we hope we met your expectations.
Thank you and have a lovely day!
Wrapango Team
The perfect seat for wild child in a Jeep.
This seat was perfect. I've already tried it out and it worked oerfect to keep my 7 year old special needs son in place. Customer service was amazing. Quick to respond, very helpful, the tracking was always accurate. I received better info and help than i have from any big box store order or any other online ordering company. Thank you guys so much!
May 24, 2023
Unprompted review
Reply from Wrapango
Hey Drew,
Thank you for your feedback!
We are happy to know you enjoyed both the child car seat and our customer service support!
Your satisfaction is of utmost importance to us!
We hope to see you soon in our store. If you need our help for anything, feel free to contact us.
Have a beautiful day ahead!
Wrapango Customer Support Team
Deer be gone.
We are very happy with our purchase of the outdoor pest control lights. In previous years deer have devoured our hosta and many other plants. These solar powered, ultrasonic lights are doing their job. Our hosta is flourishing.
April 13, 2023
Unprompted review
Reply from Wrapango
Dear Fran,
Thank you for taking the time to share your positive experience. We are overjoyed to hear that our product is successfully protecting your hosta and other plants from deer.
Your satisfaction is of utmost importance to us, and we're thrilled that the repellers are working well for you. Their key purpose is providing an eco-friendly and effective solution to our customers, and it's wonderful to see this reflected in your garden's flourishing state.
Thank you again for your kind words. We're here for you if you have any further needs or questions.
Best wishes,
Wrapango Team
Best picture clarity on the market!
When I first received the camera it sat on the counter for days. It didn't seem like much. When I had issues hooking up to the wifi I was disappointed, so I forgot about it. When I needed it I was able to get it to work with little trouble. Our home router automatically picks up the necessary frequency (2.4) on its own, I was shocked at the clarity of the picture! Crystal clear would be an understatement. Unfortunately I wanted to use it in the garage to keep an eye on what was coming through the doggie door but it was just too dark. I wish it had sound but for the size, for the price? BEST small camera out there! How do I know? This is my 5th and final try at finding a decent 1.Yayy
March 18, 2023
Unprompted review
Reply from Wrapango
Hi Juanita,
We're so glad to hear you enjoyed our micro HD camera and made it work with your router! Your kind words about the clarity of the picture have put a big smile on our faces. Ensuring our products meet your needs and expectations is at the heart of what we do!
Thanks for putting your trust in Wrapango. We can't wait to serve you again soon!
Hope your day is as great as you've made ours!
Best,
The Wrapango Team
Good Prices, Great Quality, Fast Shipping
This was my first Wrapango purchase and I was very pleasantly surprised :) Good prices, great quality, and fast shipping... not sure what more you could ask for!
February 23, 2023
Unprompted review
Reply from Wrapango
Hello Joe,
Your positive feedback has brightened our day, thank you! Knowing you're pleased with your purchase is the best praise we could ask for.
Our mission is to deliver high-quality products at affordable pricing with the fastest shipping time frame possible that satisfy our customers, and your feedback affirms we're on the right track.
Your trust in Wrapango is deeply appreciated, and we can't wait to provide you with more great products in the future.
Wishing you a wonderful day filled with joy, just as you've brought joy to ours!
Take care,
The Wrapango Team
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