2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more
Company replied
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more
Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more
Company details
Contact info
58A, BT82 8JG, STRABANE, United Kingdom
- 07716129244
- info@wray.group
- wray.group
4.9
Excellent
340 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery service pleasant to…
Prompt delivery service pleasant to deal with and great deal on the coal would highly recommend them 👍👍👍
September 19, 2025
Reply from Wray Group Ltd
Thank you so much for leaving us a kind review & for the custom we greatly appreciate it.
The Wray Team
Delivered on time and a pleasure to…
Delivered on time and a pleasure to deal with thank u
September 19, 2025
Reply from Wray Group Ltd
Thank you so much john for the kind review. Your custom is greatly apprecaited.
The Wray Team
Reply from Wray Group Ltd
Thank you so much for the kind review. We greatly appreciate the custom.
The Wray Team
I cannot find any faults with the…
I cannot find any faults with the service or the product!!
September 16, 2025
Reply from Wray Group Ltd
Thank you so much Stephen for such a kind review. We appreciate your custom & for taking the time to do this. We hope to speak to you again in the future.
Lisa Wray
Brilliant service can’t fault you in…
Brilliant service can’t fault you in anyway thanks🤩
September 15, 2025
Reply from Wray Group Ltd
thank you so much valerie, we greatly appreciate the custom & for taking the time to leave us such a nice review.
Thanks Again
Lisa Wray
I found it easy to source information…
I found it easy to source information on Ovoids I wanted to purchase..Great communication re purchase price..conversion euro rate and delivery info..I ordered ton of ovoid coal to be delivered to Carrick on Shannonon a Monday and coal was delivered on Tuesday..So I have to say service and product excellent but Communication and keeping info on product..purchase and delivery simple was a great help.
September 15, 2025
Reply from Wray Group Ltd
Thank you so much Angela for leaving us such a glowing review. We are glad you are happy with the service provided and we appreciate your custom greatly.
Thanks Again
Lisa Wray
Reply from Wray Group Ltd
Thank you so much for taking the time to leave us a kind review. We really appreciate the custom!
The Wray Team
Excellent service from ordering to…
Excellent service from ordering to delivery, ordered Monday delivered Friday, Lisa kept us well informed regarding tracking etc and the 1 Ton pallet of smokeless fuel was well packed and dry as a bone when delivered at a very good price and best of all it burns lovely on our stove,Thank You Lisa (Wrays Fuel)
September 13, 2025
Reply from Wray Group Ltd
Hi john
Thank you so much for leaving us such a kind review john. We really appreciate the custom and are glad you are happy with the service provided.
The Wray Team
Excellent service all round can’t fault…
Excellent service all round can’t fault the company I Wii be using them again well done Wray group
September 11, 2025
Reply from Wray Group Ltd
thank you so much David for leaving us a kind review.
We really appreciate the custom
The Wray Team
Very easy to order and deal with
Very easy to order and deal with, even the WhatsApp communication with Lisa is very useful. The delivery details a little sketchy, maybe give options for delivery days / times could give buyers more flexibility .
September 4, 2025
Reply from Wray Group Ltd
Thank you so much for the kind review we really appreciate the custom. Apologises on the delivery details we do ask haulage to update customers once they receive the pallets unfortunately sometimes they don't. we have now taken this on board and will improve on it.
Many Thanks
Lisa Wray
Ordered thursday delivered monday
Ordered thursday delivered monday, Lisa kept me informed of delivery, not used ovoids as yet, but will definately order again.
September 15, 2025
Unprompted review
Reply from Wray Group Ltd
Thank you so much for the review we really appreciate the custom. we hope to hear from you again in the future.
Thanks again
Lisa Wray
A great fast delivery and a good price
A great fast delivery and a good price. Haven't tried it yet but looks and feels a good coal.
September 8, 2025
Reply from Wray Group Ltd
Thank you so much for taking the time to leave us a review. we really appreciate it & the custom.
Thanks again
Lisa Wray
Very Happy Customer
From the moment I placed my order to delivery, everything was very professional
September 9, 2025
Reply from Wray Group Ltd
Hi Timothy
Thank you so much for taking the time to leave us such a kind review & thank you for choosing to order through us. We appreciate it so much!
The Wray Team
Fantastic experience ordering a full…
Fantastic experience ordering a full pallet of ovals ready for winter. Although communication was brilliant I personally would have like a delivery date and time.
I will be ordering again when needs must.
August 28, 2025
Reply from Wray Group Ltd
Hi Ian
Thank you so much for taking the time to leave us a review we greatly appreciate it. we do ask haulage to let customers know when their deliveries will be. unfortunately sometimes they dont this is something we have now taken onboard and are improving on.
Many Thanks
Lisa Wray
Reply from Wray Group Ltd
thank you so much for taking the time to leave us a kind review we appreciate the custom are are glad you are happy with the service provided.
Many Thanks Again
The Wray Team
Great service and communication from…
Great service and communication from start to finish
September 5, 2025
Reply from Wray Group Ltd
Thank you so much for taking the time to leave us a kind review. we appreciate the custom greatly.
We hope to hear from you again soon.
LisaWray
Reply from Wray Group Ltd
thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
Great price and fast delivery
September 2, 2025
Reply from Wray Group Ltd
thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
What an excellent company to deal with
What an excellent company to deal with. Ordered Thursday delivered Tuesday morning.
August 28, 2025
Reply from Wray Group Ltd
thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
Great price checked across the board
Great price checked across the board, delivered early however was called and it was placed exactly as requested
August 29, 2025
Reply from Wray Group Ltd
Thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.