2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more
Company replied
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more
Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more
Company details
Contact info
58A, BT82 8JG, STRABANE, United Kingdom
- 07716129244
- info@wray.group
- wray.group
4.9
Excellent
340 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent pricing and prompt delivery…
Excellent pricing and prompt delivery with constant updates well done!
March 16, 2026
Always helpful
Always helpful. Great value great communication and product really good at a fair price. I wouldn’t go anywhere else
March 15, 2026
Great service, from order to delivery straight into car port.
Bulk order easy to make online, delivered within a week. Delivery was hassle free - driver very helpfully and carefully and moved pallet right to the bottom of our drive and through gates and into carport (aka fuel store).
Fuel sacks well packaged so no splits shedding dust which is a bonus.
February 16, 2026
Unprompted review
A+++++ GOOD
March 13, 2026
Ordered for the first time
Ordered for the first time , Absolutely first class service communication and delivery, from ordering to my front door in Blackpool within 6 days. a pleasant surprise in this day and age, thanks Lisa and all at Wrays.
March 11, 2026
Ordered on Wednesday
Ordered on Wednesday, came Friday morning and no problems with bringing it in the side of house, very easy to place order, will order again
March 11, 2026
Delivery was smooth it was our second…
Delivery was smooth it was our second Delivery both times with no problems and both drivers were helpful and polite will always order through wray
March 1, 2026
Kept me well informed at all times…
Kept me well informed at all times throughout the purchase will definitely use again
March 3, 2026
Excellent fast and friendly service…
Excellent fast and friendly service with great communication many thanks
March 6, 2026
Reasonable prices fast delivery.
March 4, 2026
fantastic service from start to finish.
fantastic service from start to finish.
Ordered from UK on Wednesday and it was delivered on Friday morning.
Have used Wray Group a few times now and always happy to recommend them.
March 4, 2026
Quick delivery
My fuel was delivered 2 and a half days after ordering which is better than if I'd ordered from a local company, good friendly service, thanks.
March 3, 2026
Good value and great customer service
From placing the order until the coal was delivered everything was quick and efficient. The coal is good value for money and delivery driver is brilliant.
March 2, 2026
Fantastic service
O my days... i am so impressed!!
The customer service i received through my ordering and delivery process was really second to none.
The delivery was a dream, really stress free and very prompt.
Not used any of the ovoids yet
But have no reason to think it wont be as good as this company.
I am sure we will be ordering again
Thank you so much Wrays x
GIna - Sheffield, South Yorkshire
March 2026
March 6, 2026
Unprompted review
Arrived early
Arrived early, extremely helpful delivery driver, placed the coal as close to the bunker as possible, coal dry, sealed and burns great, highly recommended
February 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.