2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more
Company replied
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more
Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more
Company details
Contact info
58A, BT82 8JG, STRABANE, United Kingdom
- 07716129244
- info@wray.group
- wray.group
4.9
Excellent
340 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, third order since November and will definitely use again
November 7, 2025
Brilliant service as always
Straight forward from start to finish very quick delivery
November 29, 2025
Quick delivery
Quick delivery, well packaged, using first bag now burns well.was recommended by friend. So far would definitely buy again
November 26, 2025
good communication and easy to deal…
good communication and easy to deal with will definitely use again
November 17, 2025
Friendly helpful and prompt delivery
November 14, 2025
The efficiency of the lads putting the…
The efficiency of the lads putting the coal in my van.
November 14, 2025
Excellent company to work with.
Very easy transaction, polite friendly and helpful staff. Very good communication throughout the transaction. Coal arrived in very good time and was well stacked and wrapped. I will use Wray again in the future.
October 24, 2025
Great service
November 19, 2025
Website error!
Order accepted and paid for online, confirmation email received.
Following day email received cancelling sale.Reason being that item sale and payment shouldn’t have been accepted online.
Very disappointed.
November 10, 2025
Reply from Wray Group Ltd
Good Evening Frances
I am so sorry you felt the need to give us a 1 star review. That is dissapointing as we were just following government guidelines, we cannot send colombian coal to ROI.
This was as you says a website error which it was unfortunately. The joys of technology.
We got this refunded straight away the next day at the earliest we could.
We hope you appreciate the reason under the circumstances, our hands are tied with ROI deliveries of smokey coal as it is prohibited.
Many Thanks
Wray Group LTD
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Delivery was excellent nothing was too…
Delivery was excellent nothing was too much trouble thank you
November 14, 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Ray Butler
Very quick delivery used before product good and very helpful service. Thanks
November 14, 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Made sure my delivery got to me great…
Made sure my delivery got to me great person to deal with thanks Lisa
November 4, 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom. We really appreciated your patience with this one.
Glad all was sorted in the end.
Appreciated.
Lisa Wray
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Wray group
Wray group ! Never heard of them until someone recommend them to me .
Hassle free great value great product nothing to dislike .
I’m very old fashioned and didn’t realise great service like this still existed
November 10, 2025
Reply from Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.