Wristler Reviews 

5 star experience!
First time outside the AD channel, I was sceptical for this kind of purchase.
It quickly turned into a very pleasant journey.
Great choice & easy to find even for an no online type like me.
Excellent and friendly guidance of the Wristler team.
Straightforward process without any hassles.
Good contact with the seller.
Watch, papers etc exactly as described.

I am sure there are things that the guys can improve but cannot think of any right now.
I will certainly return when time for next buy.

Highly recommended.
Pär Sundberg

I recently purchased a Tudor Black Bay Pro through Wristler from a German dealer (Watch Lounge / Frank Schuster), and the experience was outstanding.

As a first-time buyer on this platform, I was a bit nervous about such a significant purchase. However, Wristler’s security measures and personal approach quickly put me at ease. Even when there was a minor logistics exception with UPS in Latvia, the communication was clear.

The watch arrived in perfect condition, exactly as described. A special thanks to the dealer, Frank, who included a jar of local honey in the package — such a kind and personal touch!

Also, a shoutout to Timo from Wristler for reaching out personally to ensure everything was okay. It’s rare to see this level of care in the watch industry today. Highly recommended for anyone looking for a secure and professional way to buy luxury watches.

I was reluctant to buy a new watch on line, as it is not a pair of shoes. The communication with Timo, one of the three founders, before ordering convinced me to choose for them instead of an AD.
It was the best choice I have made. Very smooth and transparent process, personal support by whatsapp, phone or email, immediate answers to all your questions and very honest and reliable. Received all papers, certificates and we jointly registered the watch in the watchmaker's database.
It optimally combines the benefits of an AD (personal communication and support) and an on line platform (cheaper price). I made us of their pickup service, also an excellent and personal experience.
If I buy another watch I will definitely go to Wristler.

Brilliant experience; absolutely recommendable.

Smooth contact with the seller. Very fast responder. All under 'supervision' of the guys from Wristler EU.
Once payment was received by Wristler, the order was launched and delivery took place wihtin 8 working days.
The item was exactly as described.

The service that the Wristler team provided was outstanding.
The dealer could not deliver the watch because it wasn't in stock although their website said it was. The Wristler team immediately took care of this problem by providing me with another dealer and even negotiated a comparable price.
The watch was sent to me and I received it well packed in good order.
Sadly after testing the functions, the second hand wasn't working like it should and I had to take the watch to the Omega service center to have it checked and repaired. The watch is completely new so this would be a normal warranty case. The Wristler team did everything to help me and they are not to blame for this unfortunate problem.
Would I buy another watch via Wristler? Absolutely, their service is perfect, communication is great and fast.
I do love the watch, the price was good, I just had some bad luck.

Fast and professional service. Good follow-up when I needed to change the delivery address.

Wristler is a fantastic platform, but what truly sets it apart are the people behind it. The support, the personal touch, and even the option to pick up your watch in person maken the experience unforgettable. Everything is done with so much love, enthusiasm, and genuine passion for watches that they almost seem happier handing it over than I am receiving it. A top-notch company with 100% love for horology. Highly recommended!

Excellent experience from start to finish.

The watch arrived safely, exactly as described, and in outstanding condition. I also had it checked by a watchmaker, who confirmed that everything is perfect.

Great communication, very professional seller, and smooth transaction.
I would happily buy again and highly recommend this dealer.

Amazing buying experience - communication has been very smooth with both Wristler and merchant, shipping was fast and payment with escrow service is a big plus.

will definitely order again!

Quick response, professional consulting, easy payment, keeping me posted during process, quick delivery, perfect conditions of the item, comfortable after sales.

PERFECT !!!

My experience with Wristler was excellent. Communication was fast, friendly, and very clear, which made me feel confident during the entire process. When the watch arrived, I was really happy — it’s a piece I truly enjoy and I want to keep it forever. Everything was handled professionally and I’m very satisfied. Highly recommend!

Great service and communication. Good look & feel. Nice process.

Awesome and flawless experience. Platform and support are both great. 10/10

I'm quite disappointed with Wristler's after-sales service. I bought the watch primarily because it was advertised as having the original box and papers. This wasn't the case. After expressing my disappointment, Wristler replied that mistakes happen and that if I wasn't satisfied, I could simply return the watch! Not exactly professional or reliable. For future buyers, I advise you to try contacting retailers directly to verify the information on the Wristler website. In truth, Wristler is practically useless.

IWC Top Gun got delivered within a few days. Unfortunately the watch did not work as a watch should. (not wristlers fault to be very clear). The IWC She stopped in the middle of the night, during daytime on my wrist. Complained at the seller (Mark Gebauer GmbH) but slow responses, takes days for a single answer, faster answers from wristler. Will have to sent the watch back for review and service to seller. Not the way I expected. At least purchase, payment and delivery was no problem in the first way. Watch came with box and papers, it´s an original IWC- I was first suspicous as the watch was originally purchased in China. (was not mentioned in Gebauers description). But could extend IWC warranty, so no fake at least....but still not a nice experience - sending watch back, waiting, I wanted to wear the watch.....

This is the second Omega I have bought from Wristler.
I have found them profesional and would recommend .

Bought a watch through Wristler for the first time. I was a bit nervous about transferring so much money to a company I don't really know, but the reviews gave me enough confidence. Today I picked up the watch at the Wristler office, and I received a fantastic welcome from Leon. What excellent service! They've gained a regular customer!

Good communication, fast shipping, good aftersales. Very satisfied