Been trying to contact this company to inform them of my mother's death and no answer, just constantly on hold. They offer a call back call, which I asked for but no call back. Finally after all day... See more
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See what reviewers are saying
Greg Horohan, helped us tremendously, writing our joint Will. Professional attitude throughout. He explained in great detail all the aspects, in the sad event one or both pass away (at the same time... See more
Company replied
David was running late because of traffic but he kept us well informed. From start to finish David was so professional. He explained everything very clear and answered all our questions that we need... See more
Company replied
From start to finish I cannot fault this service. From the initial phone call to the visit from Jonathon, totally professional, very friendly and everything explained in detail in terms that are easy... See more
Company replied
Company details
Written by the company
Established in 1992, WSL is a specialist Will writing company offering a home visit service, available daytime or evening, seven days a week.
Contact info
Canal Court, 154 High Street, Brentford, TW8 8JA, United Kingdom
- 0208 380 0333
- enquiries@wsl-ltd.co.uk
- wsl-wills.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth every penny!
Kong took his time, to explain everything as well as the implications of our choices. He gave us very valuable advice.
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're so pleased to hear that Kong took the time to provide clear explanations and valuable advice. Making informed decisions is essential, and we're glad he was able to support you through the process
Mark Golstein was extremely…
Mark Golstein was extremely professional and very knowledgeable. He was understanding of our needs and wishes and gave us good advise.
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted to hear that Mark Goldstein provided such professional and knowledgeable service while understanding your needs. It’s great to know you found his advice helpful and we hope you now have peace of mind.
Harry was on time
Harry was on time, well spoken and professional, he even pointed out to me something that I needed to do but hadn't on my previous will.
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted that your consultant was able to help. It's such a benefit being able to speak to a specialist to ensure your Will reflects your true wishes.
Clear and easy from the start
Clear and easy from the start. All done from peace and quiet of our home.
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted to hear that the process was smooth and convenient for you. Being able to handle everything from the comfort of your home makes all the difference. I
Very professional service
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted to have been able to help. Thank you for choosing WSL.
Polite and assuring
Very pleasant gentleman
Explained everything so well
Being a lady on my own he made me feel very relaxed about the whole thing
Explained every step very well
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're so pleased to hear that you felt comfortable and at ease throughout the process. Ensuring that everything is clearly explained and stress-free is one of our main aims. We're delighted to have been able to help.
They way he explained everything to us
February 24, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're so pleased to hear that everything was explained clearly. Making the process easy to understand is always our goal.
The gentleman who visited us was very…
The gentleman who visited us was very helpful and knew what he was doing and understood our needs
February 26, 2025
Reply from WSL Will Writing
Thank you for your review. Were delighted to hear your consultant was able to assist you. Discussing your needs with a specialist in the comfort of your own home can be so helpful in ensuring your Will reflects your wishes. Thank you for choosing WSL.
Mr Hardeep Gokani was very respectful…
Mr Hardeep Gokani was very respectful and professional explaining clearly all doubts presented by us.
Thank you.
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted to hear that Hardeep provided clear explanations and addressed all your questions with professionalism and respect. We hope you feel reassured now everything is taken care of.
there were things there my wife and i didn’t know
stuart was really helpful he explained everything to us with out being pushy
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're glad to hear that Stuart was helpful and provided clear explanations without any pressure. Ensuring you feel informed and comfortable is our priority so you can make the best decisions for you and your family.
Very professional and considered
Very professional and considered. A significant benefit over and above a high street legal practice. Highly recommended based on expertise, service and value..
February 26, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted that you found our service professional and good value for money, especially compared to a high street legal practice. Our aim is to make the process as easy as possible, and this includes being transparent with our pricing structure. Your recommendation is also greatly appreciated.
WSL - A Very Good Investment
WSL were recommended by family members and we engaged them in 2014 to draw up 4 Wills and 2 LPAs. We took out WSL Classic Lifetime Service Membership Agreement at the time which has proved to be very helpful with 3 Probate Grant applications. WSL Probate Department's professional knowledge and expertise was extremely valuable in all of them but more so in the latest one. They helped us deal with a very complex situation which fully addressed all the issues linked to Inheritance Tax. Their valuable support and help reduced all the stress for my wife and I, as Executors of the Will. I have no hesitation in recommending WSL for Wills, LPAs and Probate Grant.
February 26, 2025
Unprompted review
Reply from WSL Will Writing
Thank you so much for your positive review. We're so pleased to hear that our services have been helpful to you and your family over the years, especially in navigating complex probate matters. Ensuring peace of mind and reducing stress during these times is what we strive for. Your recommendation means a lot, and we’re always here if you need any further assistance.
WSL WILL REVIEW AND ADVISE
Mr Philip Reeve the consultant for WSL arrived on time and the interview was carried out very professionally ,he was very knowledgeable and advised on many topics that I had not considered.
I now await the draft of my will .
February 6, 2025
Reply from WSL Will Writing
Thank you for your 5* review. Speaking to a specialist is so important to ensure you can consider all your options and make the decisions that are best for you and your family. We're delighted to hear your appointment went so well.
All of these 5 star reviews are from…. DO NOT USE
All of these 5 star reviews are from people who are still living. The sales side of this company are brilliant but then it stops there. My aunt used this company and asked them to be executors. 17 months down the line and we still haven’t had probate, the house is still not on the market. I know 3 family members that have been executors recently and completed in less than a year. We email, ring and at the start got a few ‘excuses’ like they had a problem with the solicitor they use, Angus who is dealing with it is off sick and don’t know when he will be back now new person is off with Covid. Now we contact them and get nothing. DONT USE THIS COMPANY
February 12, 2025
Unprompted review
Reply from WSL Will Writing
I am sorry to hear you are unhappy with your experience, we will be in touch shortly.
You Came to US
It was great that you could come to us and make it so easy to write the will.
I would recommend WSL to anyone who hasn't "Got round to it" yet.
February 6, 2025
Reply from WSL Will Writing
Thank you for your review. We're delighted you were able to take advantage of our home visit appointment and found everything so straightforward. We know life is busy, and things like this are easy to put off until another day, so thank you for your recommendation. I'm sure it will encourage many others decide to finally get around to making their Will.
Superb Service
One of the best decisions I’ve made.
From the first contact with WSL their communication has been exemplary. The home visit was so convenient and the relevant information was discussed in a very helpful manner. The knowledge and advice offered was assertive. The whole experience has been very reassuring. I cannot recommend this company enough.
February 6, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're thrilled to hear that you had such a positive experience and feel reassured having met your consultant. We aim to make the process as easy and as straightforward as possible, which means every member of our team must play their part. Thank you for choosing WSL and thank you for your recommendation.
Where there’s a will
Professional, friendly consultant who provided sound advice. I was very impressed with his level of service and would not hesitate to recommend WSL.
February 6, 2025
Reply from WSL Will Writing
Thank you for your feedback. We're delighted to know everything went so well and that you were impressed with your consultant. Speaking to an specialist face to face can be so helpful, and it's great to hear they were able to guide you through the process.
Just brilliant
David was running late because of traffic but he kept us well informed. From start to finish David was so professional. He explained everything very clear and answered all our questions that we needed to know . What was great was no up selling just good honest answerers. We have told others of our experience with David and will be highly recommending him and your company for such great service. Many thanks
February 6, 2025
Reply from WSL Will Writing
Thank you for your review - and understanding! We're thrilled to hear David made such a positive impression. Our consultants are brilliant at explaining everything clearly without using any confusing legal jargon, and we hope that you now have peace of mind knowing everything is taken care of.
Very informative and professional.
January 30, 2025
Reply from WSL Will Writing
Thank you for your 5* review. We're delighted to have been able to assist you and we hope that going through the process has given you peace of mind.
Informative and pleasant appointment
Gregg was knowledgeable and explained everything I needed to know and the price was reasonable. The process didn't take too long,would recommend this firm.
February 4, 2025
Reply from WSL Will Writing
Thank you for your review. We really appreciate your feedback.
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