W Stevenson of Newlyn Reviews 946

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the products, often noting that the fish tastes superior to what's available elsewhere. Many appreciate the variety and quantity of fish received, as well as the secure and well-packaged deliveries, which often include ice packs to maintain freshness. The ordering process is frequently described as easy, and the delivery service is generally prompt and reliable. However, some customers also noted issues with the delivery service, including late deliveries or packages arriving without proper cooling, which led to spoiled products. A few other people also felt that the delivery times could be improved, with some experiencing late evening deliveries.

What people talk about most

Product

Consumers consistently express high satisfaction with the product, particularly the quality and freshness of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the freshness and superior... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and on-time... See more

Order

Clients share positive opinions on their orders. Customers found the ordering process easy and appreciated... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Secure delivery with good timings. Contents of the polystyrene box were packed with iced-water packs and all the fish, and seafood, were sealed and well labelled; ready to use or immediately freeze... See more

Company replied

Rated 5 out of 5 stars

I was satisfied with my purchase, as the fish 🐟 taste well fresh compared to the ones bought at the supermarket or at my local fish market. My family was impressed with the taste 👏 but you paid... See more

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Rated 5 out of 5 stars

Great fish, delivered on time & in perfect condition even though we are a bit difficult to find. Customer service were very helpful. Ordered from here as we visited the shop on holiday.

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Rated 5 out of 5 stars

delivery arrived on time and when opened the polystyrene box had kept the fish cold aided by the melting ice packs. we kept one packet of fish ( ling ) for cooking later that day. It was fresh and ta... See more

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Rated 5 out of 5 stars

Excellent service ,came on promised date and i got email from carrierAPS? with timed window. Only tried the Monkfish Medallions which i lightly poached with mash and peas-beautiful

Rated 5 out of 5 stars

Fish arrived on time. Some was missing but when I contacted them they rectified it with ni problem. Good service and will certainly order again and have reccomended them too

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Rated 5 out of 5 stars

Excellent choice of fish 🐟 n web site. Excellent quality of fish. I've yet to be disappointed. Short of buying straight off the boats it's a guaranteed quality service.

Rated 5 out of 5 stars

My box arrived on time and with the ice packs still partly frozen. There was an excellent selection of fish varieties, with more packs than I was really expecting. Obviously a good time of year to or... See more

Rated 1 out of 5 stars

The fish had been repackaged in a cardboard box with no ice and then delivered a day late. We were left with a whole box of fish that had gone off and then had to find a way to dispose of them. This w... See more

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Rated 5 out of 5 stars

It's always top class .lots of delicious fish. Plenty of variety and all yum yum.Delivered on time with a smile What could be better ?Lots to look forward too but have enjoyed the marinated sardines.D... See more

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Rated 5 out of 5 stars

We regularly buy family fish boxes from W Stevenson. The selection is always good, the quality high and the price is great value. Customer service too is exceptional.

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Rated 5 out of 5 stars

Found it easy to place an order once I'd spoken to the nice lady in the shop when I was having trouble trying to set up an account with a password. Fish was lovely and fresh and packed and delivered... See more

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Rated 5 out of 5 stars

I was very pleased with my order, both the variety and quality of fish and the prompt delivery that arrived really chilled. Great to support Cornish fishermen , too.

Rated 5 out of 5 stars

Excellent customer service. Rescued both of us from a disaster at the delivery company. Successfully got me a new box of excellent fish ASAP, well done.

Company replied

Rated 5 out of 5 stars

Great quality swordfish and tuna, well packaged only let down by delivery service who did read the instructions of how to get to our house.

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Rated 5 out of 5 stars

Excellent quality quantity and variety. Great to have in the freezer, defrosts in a few hours and simple to cook or to do something more adventurous.

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Rated 5 out of 5 stars

Only had the ray wings, fresh tasty good size delicious. Crab meat superb. Delivery brilliant. Can't wait to eat the other fish.

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Rated 5 out of 5 stars

Excellent service as always … Ordered Swordfish online, delivered on time and fish was delicious..Great value for money

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Rated 5 out of 5 stars

As usual fish very very tasty and fresh Lemon sole outstanding Delivery and packaging brilliant Thank you

Rated 5 out of 5 stars

Good fresh product, vacuum wrapped in handy sizes ready for freezer, prompt delivery on time!

Rated 5 out of 5 stars

Ease of ordering, delivery on date given, lovely fresh fish, good value for money.

Rated 5 out of 5 stars

Easy to order, Came on time with the fish appearing to be really fish. Had some on Friday (Hake) and was deliciuos.

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Rated 5 out of 5 stars

omg the fish selection was brilliant and the fish was so tasty. very well packed and shipped. very helpful staff and gave great advice on what to buy, and cooking tips too.

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Rated 5 out of 5 stars

Nicely individually packed and labeled fish kept cool by ice packs and polystyrene box, you could reuse the box for something else as there is no smell to it, the ice packs are drain and throw away, t... See more

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Rated 5 out of 5 stars

Lovely fresh fish, love the crab and skate wings. Delivery spot on. Will definitely order again. Just as good now as when we lived in S Buryan. 10 out of 10.

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Rated 5 out of 5 stars

An excellent selection of fish for a great price - delivered when promised and really fresh

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Rated 5 out of 5 stars

Amazing fresh fish and exceptional value for money. We purchased the fish box and wernt disappointed.

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Rated 5 out of 5 stars

Actually we had our Dover soles today for our Lunch, they were as expected absolutely fantastic as usual

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Rated 5 out of 5 stars

My recent box was the best I’ve received. Quality and quantity.was great. Great value for money. My only criticism is the polystyrene box that it comes in.

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Rated 5 out of 5 stars

Best fish delivery in the country ,fish is of a superior quality to any other fish delivery I’ve tried . Excellent value for money and a prompt efficient delivery service

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Rated 5 out of 5 stars

Very easy to order, arrived at the time stated. Really lovely selection of fish Just brilliant

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Rated 5 out of 5 stars

Delivery on time and fish fresh will definitely use again.

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Rated 5 out of 5 stars

Everything above the call of duty - many thanks for going beyond Good fish, delivered on time

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Rated 5 out of 5 stars

easy to order delivered next day fantastic new separate packing of individual types and easy to freeze

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Rated 4 out of 5 stars

Everything good, delivery no problem, 2 packs of what I think are small lemon sole unmarked. However that's no problem, when you've eaten fresh Stone fish, a couple of flat fish don't scare you.

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Rated 5 out of 5 stars

Excellent fish. Easy to order. Delivered on time.

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Rated 5 out of 5 stars

Fabulous, plump monkfish tails/ delicious. So good. Brilliant delivery xx

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Rated 4 out of 5 stars

Very good quality and fair prices. Good timely delivery. Excellent choice available . Just hope packaging could be recycled more easily. Will order again

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Rated 4 out of 5 stars

Another great box of fish to enjoy a nice variety in the box flat fish and always love the Monkfish. The only slight grumble is the delivery time I think it would be better with an AM delivery slot a... See more

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Rated 5 out of 5 stars

All very easy to order and a great selection!

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Rated 5 out of 5 stars

Helpful with answering questions and delivered on time. Fish delicious.

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Rated 5 out of 5 stars

Received on time and fresh as if it had been caught that day. Perfect

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Rated 2 out of 5 stars

Food was delivered a day late - we had to feed guests with different food as food did not arrive on designated day.

Company replied


Company details

  1. Fish Store
  2. Seafood Market

Written by the company

With over 100 years in the fishing industry and one of the largest privately-owned fleet in Britain, we catch, land and sell the finest quality fresh fish from Newlyn, Cornwall. Our own fleet of boats allows us to have control over the entire process, from the catch sector, to processing and then directly to your plate. With careful handling throughout the entire process, we pride ourselves in providing the highest quality fish to your plate every time. Today, our core fleet consists of 12 beam trawlers still fishing out of the tidal port of Newlyn Harbour every day. Providing jobs and work for the local community is very important to us while supporting other local businesses and fishermen, and we hope to continue fishing with the Newlyn community for many more years to come. Should you come to Newlyn harbour and spot our boats, do take a photo and tag us on Facebook @StevensonNewlyn and on Instagram @wstevensonnewlyn and use the hashtag #wstevenson.


Contact info

4.8

Excellent

TrustScore 5 out of 5

946 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Excellent service! Arrived when said. Fish beautifully fresh .

August 14, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you Wendy, so pleased you were happy with your order and the service!

Rated 5 out of 5 stars

Fish at its best.

Nicely individually packed and labeled fish kept cool by ice packs and polystyrene box, you could reuse the box for something else as there is no smell to it, the ice packs are drain and throw away, the fish is perfectly presented and the website has recipes, I look forward to using them.

August 7, 2025
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Reply from W Stevenson of Newlyn

Thank you so much for taking the time to share your feedback, and what lovely feedback it is too! So pleased you were happy with everything, we look forward to sending you more delicious seafood soon!

Rated 5 out of 5 stars

Another great box.

Excellent quality quantity and variety. Great to have in the freezer, defrosts in a few hours and simple to cook or to do something more adventurous.

July 30, 2025
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Reply from W Stevenson of Newlyn

Thank you Loretta for your lovely feedback, we're thrilled that you are happy with everything!

Rated 5 out of 5 stars

Wonderful fish

Wonderful fish, always delivered on time,

August 6, 2025
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Reply from W Stevenson of Newlyn

Thank you so much Sandy, always appreciate your support.

Rated 5 out of 5 stars

An excellent selection

An excellent selection of fish for a great price - delivered when promised and really fresh

July 30, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you so much for your kind words!
We're thrilled to hear you were happy with the selection, freshness, and delivery — it's exactly what we aim for. We really appreciate your support

Rated 5 out of 5 stars

Have had no trouble with ordering fish…

Have had no trouble with ordering fish on line.Comes over night in cold box .Fish boxes very good selection also separate fish are well packed and weighed that i order as extra.Have been to there shop when in Cornwall when on holiday .always come home with selection they get done up for us. Well done to all

July 21, 2025
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Reply from W Stevenson of Newlyn

Thank you so much for your kind words and continued support — both online and in person! We're so pleased to hear everything arrived in perfect condition and that you've enjoyed visiting the shop too. We'll pass your praise on to the whole team!

Rated 5 out of 5 stars

Excellent service and communication.

Excellent service and communication.
Gorgeous seafood

July 21, 2025
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Reply from W Stevenson of Newlyn

Thank you! We're so pleased you were happy with both the service and the seafood. Your support means a lot to us!

Rated 5 out of 5 stars

Delivery on time and fish fresh will…

Delivery on time and fish fresh will definitely use again.

July 21, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you for the great feedback! We're so glad you were pleased with the freshness and delivery — we look forward to sending you more soon!

Rated 5 out of 5 stars

Amazing fresh fish and exceptional…

Amazing fresh fish and exceptional value for money. We purchased the fish box and wernt disappointed.

July 9, 2025
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Reply from W Stevenson of Newlyn

Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed the fish box and found it great value for money. It's always a pleasure to know our customers are happy — we hope to send more delicious fish your way soon!

Rated 5 out of 5 stars

I was satisfied with my purchase

I was satisfied with my purchase, as the fish 🐟 taste well fresh compared to the ones bought at the supermarket or at my local fish market. My family was impressed with the taste 👏 but you paid for quality fishes, they were not cheap. The fishes were delivered on the date they says they would. Sure will use Stevenson again. Thanks for free delivery.

July 1, 2025
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Reply from W Stevenson of Newlyn

Thank you so much for your kind words! We're really glad to hear you and your family enjoyed the freshness and quality of our fish — that’s exactly what we aim for. While quality is our priority, we’re also proud to be one of the most competitive online seafood delivery companies in the UK. We're passionate about delivering the very best from Newlyn, straight to your door. Delighted the delivery arrived as promised — and we’re glad the free delivery was a bonus! We look forward to sending more fresh fish your way again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Rescued both of us from a disaster at the delivery company. Successfully got me a new box of excellent fish ASAP, well done.

July 1, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you for your kind words! We're so pleased we could step up and turn things around after the delivery hiccup. Our team always aims to make sure you get the best fish, no matter what — and we're glad your replacement box arrived quickly and hit the mark. We really appreciate your support!

Rated 3 out of 5 stars

The crab was delicious

The crab was delicious

The fish was ok

Hake was delicious

Place portions rather small

Ling portions were not very good I would not order this one again sorry

June 26, 2025
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Reply from W Stevenson of Newlyn

Thank you for your feedback — we really appreciate you taking the time to share your thoughts. We're so pleased to hear you enjoyed the crab and hake, and that the rest of the fish was to your satisfaction overall.

We're sorry to hear the ling didn’t meet your expectations and that the portion sizes, especially for the plaice and ling, felt a little small. We do our best to provide clear portion information on our website, but your comments are noted and will be shared with the team so we can keep improving.

We’re glad you gave us a try and hope we’ll have the chance to deliver more of your favourites again soon.

Rated 5 out of 5 stars

My fish box

Excellent as normal .
We will definitely use you stevenson again .

July 4, 2025
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Reply from W Stevenson of Newlyn

Thank you so much for your continued support, Sharon

Rated 5 out of 5 stars

easy to order

easy to order, delivery came on day stated

June 26, 2025
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Reply from W Stevenson of Newlyn

Thank you Sarah for the 5 stars and great review!

Rated 5 out of 5 stars

omg the fish selection was brilliant…

omg the fish selection was brilliant and the fish was so tasty. very well packed and shipped. very helpful staff and gave great advice on what to buy, and cooking tips too.

June 30, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you so much for the lovely feedback! We're delighted you were happy with the selection, quality, and service — it means a lot to the whole team. We love sharing advice and tips, so it's great to hear they were helpful.

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