W Stevenson of Newlyn Reviews 946

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the products, often noting that the fish tastes superior to what's available elsewhere. Many appreciate the variety and quantity of fish received, as well as the secure and well-packaged deliveries, which often include ice packs to maintain freshness. The ordering process is frequently described as easy, and the delivery service is generally prompt and reliable. However, some customers also noted issues with the delivery service, including late deliveries or packages arriving without proper cooling, which led to spoiled products. A few other people also felt that the delivery times could be improved, with some experiencing late evening deliveries.

What people talk about most

Product

Consumers consistently express high satisfaction with the product, particularly the quality and freshness of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the freshness and superior... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and on-time... See more

Order

Clients share positive opinions on their orders. Customers found the ordering process easy and appreciated... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Secure delivery with good timings. Contents of the polystyrene box were packed with iced-water packs and all the fish, and seafood, were sealed and well labelled; ready to use or immediately freeze... See more

Company replied

Rated 5 out of 5 stars

I was satisfied with my purchase, as the fish 🐟 taste well fresh compared to the ones bought at the supermarket or at my local fish market. My family was impressed with the taste 👏 but you paid... See more

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Rated 5 out of 5 stars

Great fish, delivered on time & in perfect condition even though we are a bit difficult to find. Customer service were very helpful. Ordered from here as we visited the shop on holiday.

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Rated 5 out of 5 stars

delivery arrived on time and when opened the polystyrene box had kept the fish cold aided by the melting ice packs. we kept one packet of fish ( ling ) for cooking later that day. It was fresh and ta... See more

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Rated 5 out of 5 stars

Excellent service ,came on promised date and i got email from carrierAPS? with timed window. Only tried the Monkfish Medallions which i lightly poached with mash and peas-beautiful

Rated 5 out of 5 stars

Fish arrived on time. Some was missing but when I contacted them they rectified it with ni problem. Good service and will certainly order again and have reccomended them too

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Rated 5 out of 5 stars

Excellent choice of fish 🐟 n web site. Excellent quality of fish. I've yet to be disappointed. Short of buying straight off the boats it's a guaranteed quality service.

Rated 5 out of 5 stars

My box arrived on time and with the ice packs still partly frozen. There was an excellent selection of fish varieties, with more packs than I was really expecting. Obviously a good time of year to or... See more

Rated 1 out of 5 stars

The fish had been repackaged in a cardboard box with no ice and then delivered a day late. We were left with a whole box of fish that had gone off and then had to find a way to dispose of them. This w... See more

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Rated 5 out of 5 stars

It's always top class .lots of delicious fish. Plenty of variety and all yum yum.Delivered on time with a smile What could be better ?Lots to look forward too but have enjoyed the marinated sardines.D... See more

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Rated 5 out of 5 stars

We regularly buy family fish boxes from W Stevenson. The selection is always good, the quality high and the price is great value. Customer service too is exceptional.

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Rated 5 out of 5 stars

Found it easy to place an order once I'd spoken to the nice lady in the shop when I was having trouble trying to set up an account with a password. Fish was lovely and fresh and packed and delivered... See more

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Rated 5 out of 5 stars

I was very pleased with my order, both the variety and quality of fish and the prompt delivery that arrived really chilled. Great to support Cornish fishermen , too.

Rated 5 out of 5 stars

Excellent customer service. Rescued both of us from a disaster at the delivery company. Successfully got me a new box of excellent fish ASAP, well done.

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Rated 5 out of 5 stars

Great quality swordfish and tuna, well packaged only let down by delivery service who did read the instructions of how to get to our house.

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Rated 5 out of 5 stars

Excellent quality quantity and variety. Great to have in the freezer, defrosts in a few hours and simple to cook or to do something more adventurous.

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Rated 5 out of 5 stars

Only had the ray wings, fresh tasty good size delicious. Crab meat superb. Delivery brilliant. Can't wait to eat the other fish.

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Rated 5 out of 5 stars

Excellent service as always … Ordered Swordfish online, delivered on time and fish was delicious..Great value for money

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Rated 5 out of 5 stars

As usual fish very very tasty and fresh Lemon sole outstanding Delivery and packaging brilliant Thank you

Rated 5 out of 5 stars

Good fresh product, vacuum wrapped in handy sizes ready for freezer, prompt delivery on time!

Rated 5 out of 5 stars

Ease of ordering, delivery on date given, lovely fresh fish, good value for money.

Rated 5 out of 5 stars

Easy to order, Came on time with the fish appearing to be really fish. Had some on Friday (Hake) and was deliciuos.

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Rated 5 out of 5 stars

omg the fish selection was brilliant and the fish was so tasty. very well packed and shipped. very helpful staff and gave great advice on what to buy, and cooking tips too.

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Rated 5 out of 5 stars

Nicely individually packed and labeled fish kept cool by ice packs and polystyrene box, you could reuse the box for something else as there is no smell to it, the ice packs are drain and throw away, t... See more

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Rated 5 out of 5 stars

Lovely fresh fish, love the crab and skate wings. Delivery spot on. Will definitely order again. Just as good now as when we lived in S Buryan. 10 out of 10.

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Rated 5 out of 5 stars

An excellent selection of fish for a great price - delivered when promised and really fresh

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Rated 5 out of 5 stars

Amazing fresh fish and exceptional value for money. We purchased the fish box and wernt disappointed.

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Rated 5 out of 5 stars

Actually we had our Dover soles today for our Lunch, they were as expected absolutely fantastic as usual

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Rated 5 out of 5 stars

My recent box was the best I’ve received. Quality and quantity.was great. Great value for money. My only criticism is the polystyrene box that it comes in.

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Rated 5 out of 5 stars

Best fish delivery in the country ,fish is of a superior quality to any other fish delivery I’ve tried . Excellent value for money and a prompt efficient delivery service

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Rated 5 out of 5 stars

Very easy to order, arrived at the time stated. Really lovely selection of fish Just brilliant

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Rated 5 out of 5 stars

Delivery on time and fish fresh will definitely use again.

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Rated 5 out of 5 stars

Everything above the call of duty - many thanks for going beyond Good fish, delivered on time

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Rated 5 out of 5 stars

easy to order delivered next day fantastic new separate packing of individual types and easy to freeze

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Rated 4 out of 5 stars

Everything good, delivery no problem, 2 packs of what I think are small lemon sole unmarked. However that's no problem, when you've eaten fresh Stone fish, a couple of flat fish don't scare you.

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Rated 5 out of 5 stars

Excellent fish. Easy to order. Delivered on time.

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Rated 5 out of 5 stars

Fabulous, plump monkfish tails/ delicious. So good. Brilliant delivery xx

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Rated 4 out of 5 stars

Very good quality and fair prices. Good timely delivery. Excellent choice available . Just hope packaging could be recycled more easily. Will order again

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Rated 4 out of 5 stars

Another great box of fish to enjoy a nice variety in the box flat fish and always love the Monkfish. The only slight grumble is the delivery time I think it would be better with an AM delivery slot a... See more

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Rated 5 out of 5 stars

All very easy to order and a great selection!

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Rated 5 out of 5 stars

Helpful with answering questions and delivered on time. Fish delicious.

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Rated 5 out of 5 stars

Received on time and fresh as if it had been caught that day. Perfect

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Rated 2 out of 5 stars

Food was delivered a day late - we had to feed guests with different food as food did not arrive on designated day.

Company replied


Company details

  1. Fish Store
  2. Seafood Market

Written by the company

With over 100 years in the fishing industry and one of the largest privately-owned fleet in Britain, we catch, land and sell the finest quality fresh fish from Newlyn, Cornwall. Our own fleet of boats allows us to have control over the entire process, from the catch sector, to processing and then directly to your plate. With careful handling throughout the entire process, we pride ourselves in providing the highest quality fish to your plate every time. Today, our core fleet consists of 12 beam trawlers still fishing out of the tidal port of Newlyn Harbour every day. Providing jobs and work for the local community is very important to us while supporting other local businesses and fishermen, and we hope to continue fishing with the Newlyn community for many more years to come. Should you come to Newlyn harbour and spot our boats, do take a photo and tag us on Facebook @StevensonNewlyn and on Instagram @wstevensonnewlyn and use the hashtag #wstevenson.


Contact info

4.8

Excellent

TrustScore 5 out of 5

946 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Helpful with answering questions and…

Helpful with answering questions and delivered on time. Fish delicious.

June 17, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you for your kind words! We're so pleased you enjoyed the fish and found our team helpful. Great to hear your order arrived on time too — we really appreciate your support and hope to welcome you back soon!

Rated 5 out of 5 stars

Beautiful fish

Very easy to order, arrived at the time stated.
Really lovely selection of fish
Just brilliant

June 23, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you Jayne, we couldn't have asked for a better review!

Rated 5 out of 5 stars

easy to order delivered next day…

easy to order delivered next day fantastic new separate packing of individual types and easy to freeze

June 19, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you for your great feedback! We're so glad you found the ordering process easy and the next-day delivery smooth. Delighted to hear the new separate packing worked well for you — making it easier to freeze and store is exactly what we were aiming for!

Rated 5 out of 5 stars

delivery arrived on time and when…

delivery arrived on time and when opened the polystyrene box had kept the fish cold aided by the melting ice packs. we kept one packet of fish ( ling ) for cooking later that day. It was fresh and tasty. The other fish went into the freezer for cooking over the next month.

June 19, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thanks so much for your thoughtful review! We're really glad the delivery arrived in great condition and that you enjoyed the ling fresh as soon as it arrived. We hope the rest of your fish is just as delicious when you come to cook it. Thanks again for your support!

Rated 1 out of 5 stars

The fish had been repackaged in a…

The fish had been repackaged in a cardboard box with no ice and then delivered a day late. We were left with a whole box of fish that had gone off and then had to find a way to dispose of them. This was the fault of the courier company. What employee thinks it makes sense to take fresh fish out of an iced box and drop them into a cardboard box, deliver the rotting fish and run away.

June 19, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Hello Gillian, did you contact one of the Team regarding this? If not, please do drop us a line at hello@wstevenson.co.uk

Rated 5 out of 5 stars

Excellent service as always …

Excellent service as always …
Ordered Swordfish online, delivered on time and fish was delicious..Great value for money

June 17, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you for your continued support! We're delighted to hear you enjoyed the swordfish and the delivery arrived as planned. We always strive to offer great value and quality so it's good to know we hit the spot!

Rated 5 out of 5 stars

Excellent service & beautiful fish

Great fish, delivered on time & in perfect condition even though we are a bit difficult to find. Customer service were very helpful. Ordered from here as we visited the shop on holiday.

May 29, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you so much for the lovely feedback, we hope your delivery reminded you of your visit to see Elaine and her team. :)

Rated 4 out of 5 stars

Great “fresh”, tasty fish delivered on time.

Great “fresh”, tasty fish delivered on time.

Packaging is Styrofoam based, which is the reason for 4 stars instead of 5.

May 29, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you Tony. We are actively looking at improving our packaging - watch this space!

Rated 2 out of 5 stars

Food was delivered a day late

Food was delivered a day late - we had to feed guests with different food as food did not arrive on designated day.

May 16, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Hello Diane, please accept our sincerest apologies for the delay with your order. One of our Customer care team will be in touch once we have contacted the courier to investigate the delay. Thank you for bringing this to our attention. Kind regards, Alison

Rated 5 out of 5 stars

Simply Scrumptious Stevensons

It's always top class .lots of delicious fish. Plenty of variety and all yum yum.Delivered on time with a smile What could be better ?Lots to look forward too but have enjoyed the marinated sardines.Delicious.We quite simply would not get our fish from any where else.Thankyou.

May 2, 2025
W Stevenson of Newlyn logo

Reply from W Stevenson of Newlyn

Thank you so much for your wonderful review! We're over the moon to hear how much you're enjoying the variety and quality of our fish, especially the marinated sardines! It means the world to know you wouldn't go anywhere else, and we truly appreciate your continued support. Here's to many more delicious deliveries!

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